No IP address!

OK here is my problem, I'm on virgin adsl max and i joined in June of this year now to start i was using my net-gear DG834G and access the net fine through my wireless Toshiba laptop, now over the past say month and a bit i have been unable to get any connection what so ever through my router, when i do try it will not assign a IP address for some reason, so i called the ever "helpful" virgin tech support only for them to say everything was fine line wise i have a strong line apparently and they thought it was a faulty router. So i decided to buy myself a new one from PC World which is a ZyXEL P660HW now upon setting this up i am now receiving the same problem no IP address the router syncs with the DSL line at max speeds 8128Kbs or something along those lines but still for the life of me will not connect to the net. So I'm back to using the old speed touch ST330 which connects no problem.

Now if anybody could shed some light on this then I'd be most grateful and maybe even throw in a bottle of whiskey lol!!

Regards

Steve

what has no IP address - the router or the laptop ? Is it the same if the laptop is wired into the router.

Sorry the Router is not being assigned a IP address it's the same when i use the Ethernet cable or wireless, i mean under the status page the WAN setting will not show a IP address

OK, are you confident the username and password are correct, have you selected PPPoA and checked that the VPI and VCI settings are 0,38 (I may have those in the wrong order). On a Netgear you can click on Connection Status and "Connect" to see what it does.

http://www.virgin.net/helpme/broadband/faq/

Yeah thats exactly what virgin told me to do and everything is correct when i click connect it comes back LCP is allowed to come up or LCP down with no other info

does it show the sync speed OK under "modem" on the front page? Does it go LCP coming up / LCP down cyclically ?

http://192.168.0.1/setup.cgi?next_file=dsl_cfg.htm&todo=cfg_init :-

VC based
VPI 0
VCI 38
ADSL (G.DMT)

username with @adsl.virgin.net (from memory)

Also try bt_test@startup_domain and [email protected] instead.
Some diagnostic / logging suggestions at http://www.ispreview.co.uk/talk/showthread.php?p=192716

Thanks for the info i will have to log off and try my connection via the router, i shall report back finding ASAP

Well i tried what you said and some of the other info from that website you posted but i still could not connect i took some stats to see if they help....


Account Name
Firmware Version V4.01.30

ADSL Port
MAC Address 00:14:6c:f0:f3:39
IP Address ---
Network Type PPPoA
IP Subnet Mask ---
Gateway IP Address ---
Domain Name Server ---

LAN Port
MAC Address 00:14:6c:f0:f3:38
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version 7.03.01.00
Modem Status Connected
DownStream Connection Speed 0 kbps
UpStream Connection Speed 0 kbps
VPI 0
VCI 38

Wireless Port
Name (SSID) NETGEAR
Region
Channel 11
Wireless AP Enabled
Broadcast Name Enabled

________________________________________________________________

Connection Status

Connection Time 00:00:00
Connecting to Server Disconnect
Negotiation LCP is allowed to come up.
Authentication ---
Getting IP Addresses ---
Getting Network Mask ---
___________________________


Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 3
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
sent [LCP ConfReq id=0x1 <magic 0x7d1a0384>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 4
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
sent [LCP ConfReq id=0x1 <magic 0xa9457b2>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 5
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
sent [LCP ConfReq id=0x1 <magic 0xbf07e31c>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 6
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
sent [LCP ConfReq id=0x1 <magic 0xace13681>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 7
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
sent [LCP ConfReq id=0x1 <magic 0xf5e83e9b>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 8
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
sent [LCP ConfReq id=0x1 <magic 0x374357f6>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 9
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
sent [LCP ConfReq id=0x1 <magic 0xb12c7413>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x8.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 11
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
sent [LCP ConfReq id=0x1 <magic 0xefce5f10>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x8.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 12
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
sent [LCP ConfReq id=0x1 <magic 0x47ca1beb>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 13
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0x950d2d15>]
sent [LCP ConfReq id=0x1 <magic 0x950d2d15>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 14
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xd96f9722>]
sent [LCP ConfReq id=0x1 <magic 0xd96f9722>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 15
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
sent [LCP ConfReq id=0x1 <magic 0xcaa1381b>]
LCP: timeout sending Config-Requests
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 16
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xf17b73a0>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Connection terminated.
Options file - /etc/ppp/options.0.38.
setting line discipline hook
connect_pppoatm_ses...Enter
connect_pppoatm_ses: socket created fd - 0x7.
connect_pppoatm_ses: setsockopt called.
connect_pppoatm_ses: connect successful.
Calling line discipline hook
Setting pppoatm line discipline.
vc encaps.
using channel 17
Using interface ppp0
Connect: ppp0 <-->
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
sent [LCP ConfReq id=0x1 <magic 0xa93e180a>]
Terminating on signal 15.
Untimeout 0x4093fc:0x1000aa80.
sent [LCP TermReq id=0x2 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Terminating on signal 15.
sent [LCP TermReq id=0x3 "User request"]
Terminating on signal 15.
Terminating on signal 15.
Connection terminated.

Modem
ADSL Firmware Version 7.03.01.00
Modem Status Connected
DownStream Connection Speed 0 kbps
UpStream Connection Speed 0 kbps
VPI 0
VCI 38

tell me aboutt the flashing lights.

You have unplugged the speedtouch USB modem to try this ? The above says it does not have a signal from the exchange.

Yeah i unplugged the speed touch when i tried it with both routers, on the netgear i have all the lights i should have and there green. Now on the ZyXEL status page it shows a up-stream and down-stream connection but that still doesn't give me an IP