SmartAX MT882 ADSL Router

An elderly friend has a SmartAX MT882 router, supplied by Talk Talk, for her broadband connection.

Generally it is fine but it has the annoying frequent habit of losing the ISP login data when it's powered off. I've given the friend a script for recovering the situation and she is happy to do this as and when.

There appears to be others on the Forum who've had similar problems in the past but I haven't seen any resolution. Anyone know if this is typical with this device?

Clearly a router change would be an option but I don't think she can afford it and she's happy to use the reset script.

Just wondering if there's anything else I can do to help her.

In reply to a post by cheshire_man:

An elderly friend has a SmartAX MT882 router, supplied by Talk Talk, for her broadband connection.

Generally it is fine but it has the annoying frequent habit of losing the ISP login data when it's powered off. I've given the friend a script for recovering the situation and she is happy to do this as and when.

There appears to be others on the Forum who've had similar problems in the past but I haven't seen any resolution. Anyone know if this is typical with this device?

Clearly a router change would be an option but I don't think she can afford it and she's happy to use the reset script.

Just wondering if there's anything else I can do to help her.

Hi, at last, I found the SmartAX MT882 router manual and the 'save' details for you in the user manual, Huawei pages 40/41�

Username and Password: enter the username and
password provided by ISP.
Use DNS: it is recommended to keep this option as Enable,

Click the Apply button to save the settings in the RAM.
To save these configuration changes permanently, enter
the Tools>System Setting page, and then click Save &
Restart button to save new settings.

http://www.talktalk.co.uk/help/questions/NET_01_07

http://www.talktalkmembers.com/forums/showthread.php...

User Manual, save a copy to the computer http://www.google.co.uk/search?hl=en&source=hp&q=htt...

Edited by deleted (Sat 22-Aug-09 23:37:44)

Thanks for that. I should have mentioned that sequence is in the script I gave the lady and appears to have no effect.

To be honest I'm not sure if the router hardware is faulty or whether the firmware is faulty. There appears to be no way of finding or getting firmware updates.

If this is a TT connection they are now dishing out the D-Link 2640 so it might be worth contacting them and asking for a replacement. Beware any extended tie-ins though.

In reply to a post by cheshire_man:

Thanks for that. I should have mentioned that sequence is in the script I gave the lady and appears to have no effect.

To be honest I'm not sure if the router hardware is faulty or whether the firmware is faulty. There appears to be no way of finding or getting firmware updates.

Hi, well get rid, if you cannot get a replacement from TalkTalk, I would advise your friend to get a Netgear DG834G ADSL2 router version 3 or above on eBay. There are 63 for sale at the moment, pay by credit Card through PayPal. It is worth going up to £21+£5 p&p. for BNIB wireless router.

http://cgi.ebay.co.uk/BNIB-Netgear-DG834G-54Mbps-Wir...

http://shop.ebay.co.uk/i.html?_nkw=Netgear+DG834G+AD...

http://www.talktalk.co.uk/help/questions/TEC_02_18

Edit. Just remembered it must be ADSL2

Edited by deleted (Sun 23-Aug-09 14:23:44)

Hi Cheshire_man,

this was/is a fairly common issue for us, the only fix is a replacement router. If you or your friend would register at www.talktalkmembers.com with her account details and we will look into this for you. It should mean a replacement router.

Cheers

Ady

(AKA OCE_ADY )

Would that replacement be a D-Link?

Hi Ady

She's just come back from holiday and has said she'll sign up, etc., when she gets things sorted.

Edited by cheshire_man (Sun 06-Sep-09 08:57:45)