O2 Unable to see my BT line

Hi,

My son has just moved house. The line went active yesterday and was able to make speech calls.

I rang O2 today to get his Broadband package transferred to this line. The tech people say that they can't see the line and it might not be fully active even though speech calls are possible.

I have reported the fault online to BT. The line check confirms a fault but isn't specific. I received an email which says that the fault won't be rectified until 15 Sept.

The previous occupier had Broadband and telephone but with Talk Talk which was discontinued when he moved out.

Any advice would be gratefully received.

Thanks

It can take several days for BT to update their database. Try ordering broadband every day or so.

I suspect this "fault" is simply that the database doesn't know the number yet.

Thanks John. Yes as you suspected database had not been updated. All OK now.
J