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Standard User smc
(fountain of knowledge) Tue 30-Apr-19 20:19:45
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BT Smart Hub Query


[link to this post]
 
I apologise if this is in the wrong place,

We have a BT Smart Hub. Am I right in thinking that it selects the clearest channel?

I do have reason for wanting confirmation of this.

Have a laptop, 4 months old, which suddenly started to have issues with Wifi, connection kept dropping and often won't reconnect for ages. As so new it was repaired by manufacturer, they replaced WLAN card. Problem is issue continues.

I spoke with manufacturer today who said to ensure Bluetooth is off, which it is, and if issue still happens to switch channel of router. So you can see why I want it confirmed that Smart Hub does this automatically. This laptop is only item that uses the Wifi here which has a issue, all the rest stay connected with no issues so am pretty sure it is the laptop that is the problem not our Smart Hub or connection.

Thank you!
Standard User dwg1
(regular) Tue 30-Apr-19 22:59:17
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Re: BT Smart Hub Query


[re: smc] [link to this post]
 
Could you please share with us which version Smart hub you have and if your laptop's WLAN card is dual band compatible and which version of Windows it is using...
Standard User smc
(fountain of knowledge) Tue 30-Apr-19 23:18:05
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Re: BT Smart Hub Query


[re: dwg1] [link to this post]
 
In reply to a post by dwg1:
Could you please share with us which version Smart hub you have and if your laptop's WLAN card is dual band compatible and which version of Windows it is using...


Thanks for the reply.

Using Windows 10

It is BT Smart Hub we have as seen on this link

http://bt.custhelp.com/app/answers/detail/a_id/51940...

How can I find out if WLAN is dual band or not?


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Standard User dwg1
(regular) Wed 01-May-19 01:47:46
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Re: BT Smart Hub Query


[re: smc] [link to this post]
 
If you right click on the bottom left hand corner of your laptop, select network connections. Right click on your WLAN adapter/connection and select properties. Left click configure, select advanced and disable all power saving options. If there is a preferred band option there try the 5Ghz band rather than 2.4 and set its roaming to its lowest setting and transmit power to its highest. Please keep us posted...

Edited by dwg1 (Wed 01-May-19 01:50:39)

Standard User ian72
(eat-sleep-adslguide) Wed 01-May-19 08:07:25
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Re: BT Smart Hub Query


[re: smc] [link to this post]
 
The hub is almost certainly selecting channel automatically - it can be changed within the login. It's worth also changing the settings on the hub to split the 2.4 and 5ghz networks to different SSIDs - that way you can pick which network you want (also there are some devices that don't play nice if both are using the same SSID). Also worth turning off the BT smart setup (I think that is what it is called) as some devices like Amazon Echo's have difficulty with that as well.

The default admin password for the router is normally on the back of the router.
Administrator MrSaffron
(staff) Wed 01-May-19 09:10:45
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Re: BT Smart Hub Query


[re: ian72] [link to this post]
 
A big plus one to this

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(sensei) Wed 01-May-19 09:45:16
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Re: BT Smart Hub Query


[re: ian72] [link to this post]
 
Passsword is on the back, and also a removal tab - to keep by the desk.

Wireless settings:

Select <Advanced Settings> which will require the password.

<Advanced Wireless> will show the default/auto settings

<Separate Bands> choose ON to split them

Then, set SSIDs as required, turn a band off, define te channels to be used (or Smart/auto)

SAVE.


The other settings worth looking at and it is referred to in help is <Wireless Mode>

This mode allows you to tune your wireless features to give you the best performance with all your wireless devices.
Your BT Smart Hub is automatically set to Mode 1

Mode 1 - Gives you the fullest featured Wireless, maximising throughput and range.

Mode 2: Some devices can sometimes struggle to use the latest Wireless features, if you have any devices that canít get a good wireless connection, try using this mode. Selecting this mode may reduce the wireless range and throughput but improve connectivity.

Mode 3: Change to this mode if your wireless devices donít perform well using mode 1 or 2. Selecting this mode will reduce the latest features as well as wireless range and throughput compared to Mode 1 and 2. This will allow for the broadest range of devices to operate on the wireless
The features that are reduced include: power saving procedures, traffic aggregation methods and Multiple Concurrent data streams.



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User smc
(fountain of knowledge) Wed 01-May-19 10:32:06
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Re: BT Smart Hub Query


[re: dwg1] [link to this post]
 
In reply to a post by dwg1:
If you right click on the bottom left hand corner of your laptop, select network connections. Right click on your WLAN adapter/connection and select properties. Left click configure, select advanced and disable all power saving options. If there is a preferred band option there try the 5Ghz band rather than 2.4 and set its roaming to its lowest setting and transmit power to its highest. Please keep us posted...
[/quote

Did this and wifi would not connect at all
Standard User smc
(fountain of knowledge) Wed 01-May-19 10:33:29
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Re: BT Smart Hub Query


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Passsword is on the back, and also a removal tab - to keep by the desk.

Wireless settings:

Select <Advanced Settings> which will require the password.

<Advanced Wireless> will show the default/auto settings

<Separate Bands> choose ON to split them

Then, set SSIDs as required, turn a band off, define te channels to be used (or Smart/auto)

SAVE.


The other settings worth looking at and it is referred to in help is <Wireless Mode>

This mode allows you to tune your wireless features to give you the best performance with all your wireless devices.
Your BT Smart Hub is automatically set to Mode 1

Mode 1 - Gives you the fullest featured Wireless, maximising throughput and range.

Mode 2: Some devices can sometimes struggle to use the latest Wireless features, if you have any devices that canít get a good wireless connection, try using this mode. Selecting this mode may reduce the wireless range and throughput but improve connectivity.

Mode 3: Change to this mode if your wireless devices donít perform well using mode 1 or 2. Selecting this mode will reduce the latest features as well as wireless range and throughput compared to Mode 1 and 2. This will allow for the broadest range of devices to operate on the wireless
The features that are reduced include: power saving procedures, traffic aggregation methods and Multiple Concurrent data streams.


Thanks so much, will look into these!!!
Standard User alsopp123
(newbie) Thu 09-May-19 13:03:21
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Re: BT Smart Hub Query


[re: smc] [link to this post]
 
The homehub selects the clearest channel from interference from other routers, it doesn't change channels 'if one gets too busy' (whatever that means). If you want to lock it to one channel disable smart wireless.
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