Setting up UniFi home network

Hi
I am trying to set up a UniFi home network using UniFiPi as the network controller. I have managed to get my UniFi Security Gateway (USG) to connect to the internet via an EIC modem (BT OpenReach) but that's as far as I have got. I can't reach any other websites once the USG says I am connected and can't even PING the DNS server that the USG has assigned to it. Would appreciate any suggestions as to what to do next. Thanks in advance ...!

post your Wan settings??? (omitting personal details)

Edited by copex (Sat 04-Dec-21 14:34:55)

??? not sure what you mean by WAN settings? The internet connection is PPPoE and the only things I can type into the USG are my u/n and pwd. There is a VLAN switch in the USG but that is currently off

Edited by pet_griffin (Sat 04-Dec-21 15:39:08)

try here https://community.ui.com/questions/PPPoE-WAN-Connect...

you will need the vlan id 101

Edited by copex (Sat 04-Dec-21 15:13:01)

Hi Copex - thanks! Will try the VLAN setting when I have a mo ..

You don't need the VLAN ID set in the router, it is done in the modem (ECI I believe )

Indeed. Surely if there was a PPPoE issue then the USG wouldn't be able to access the internet...no?

Sounds like like a setup issue with USG setup.

In reply to a post by Realalemadrid:

You don't need the VLAN ID set in the router, it is done in the modem (ECI I believe )

It's an ONT not a modem, and you can't change any settings on that.

In reply to a post by candlerb:

It's an ONT not a modem, and you can't change any settings on that.

OP seems to imply they on VDSL so that would be an ECI or Huawei modem; but agreed on no settings.

The OP said it was a modem but even if it is an ONT the same thing applies. The VLAN ID is set in the ONT on an Openreach GPon FTTP service. On Leased line products it can be more complex, routing configs and VLAN IDs may need to be set up in the user's router.