Have you tried plugging the router into the test socket?

But do you have separate lights for DSL and Internet? Some routers combine them.

That pattern on BQM triggers me to think I've seen it before with some Be connections, try looking through that section for people with BQM posts

No, I've seen regular yellow spikes from the TG585 but not red disconnections like that.

Yes

Yes. Both the Technicolor TG582n and the Netgear DG834N have separate DSL and internet lights and they're green when the problem occurs.

Like BatBoy said. Someone had similar but it was max latency not packet loss.

Better show the graph to the ISP and get Openreach in again.

Post deleted by ferret141

Be* got back to me and annoyed me.

They called back today. They monitored my line over 24hrs and only saw one disconnection. They monitored sync not packet loss. I should have known when the guy on the phone said he'll increase the SNR the day before.

So I re-explained my problem to the guy that called me back. Reminded him to look at the BQM charts. Got him to ping me multiple times. Convinced him to wait on the line with me till I lost connectivity. Asked him to ping me as many times as he wanted during my disconnection. *grin*

Said he'll get back to me. 30 mins later he calls me back to say there was an incorrect configuration at the exchange. It's obvious Openreach used the wrong settings or overlooked something when they installed the new equipment at the exchange to fix my previous problem.

BQM graph looks alright now. Continous pinging to bbc.co.uk for an hour has 0 packet lost. Thanks for the help guys I really appreciate it. If it wasn't for yor help I reckon I would still be doing laps of their troubleshooting protocols.

Edited by deleted (Sat 21-Jan-12 22:50:32)