The BT installed cat5 cable is NOT wired for carrying ethernet data, it is only meant to carry VDSL data from telephone line to openreach modem.
Having seen this I opened the socket in the back room and whilst all the wires are there they are not all connected, it has an rj45 plug on the other end, do you know if this is similarly not connected. If it is not connected I assume that all I need to do is to get another socket cut the plug off and connect the cables in the right places, and connect all the cables at other end. As an aside whilst it may be a BT supplied extension they did not fit it, a kindly BT open reach engineer supplied it and I fitted it.
Can I thank you so much for the help you have given me so far it has been most helpful.



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