Strange problem with Virgin super hub

I've just had Virgin cable broadband installed and we're having a strange problem connecting to the wireless network. One laptop can connect fine, but the other one (they are actually identical) can't see the super hub for ages, even though it can see all the neighbours networks. When it finally sees the superhub it shows full signal strength and connects without any problems. What could be stopping it from seeing the super hub for so long?

DHCP range on the router set to 1 address? should be set to greater than the number of devices you have in your house..

DHCP works fine when the laptop has found the hub, the problem is it takes a long time to find it. Its as if one laptop can see the SSID broadcast but the other one can't for ages, even though it can see other networks, then suddenly it sees it and everything's OK.

Looking through the super hub's settings I see there's a separate guest network with different SSID, I'll try enabling that and see if it helps.

change wireless channel

Unplug it and replug...

Solves most SH issues

In reply to a post by _ben:

I've just had Virgin cable broadband installed and we're having a strange problem connecting to the wireless network. One laptop can connect fine, but the other one (they are actually identical) can't see the super hub for ages, even though it can see all the neighbours networks. When it finally sees the superhub it shows full signal strength and connects without any problems. What could be stopping it from seeing the super hub for so long?

The cause of the delay your laptop is waiting for the Super Hub router DHCP server to issue an IP address, so why not give your laptop a static IP address, then no waiting around for the DHCP server to issue an IP address. Just a small configuration needed to you router and laptops.

First configure your Super Hub router DHCP server range

Range Start 192.168.0.21
Range End 192.168.0.250

Then configure your laptops
Router IP address 192.168.0.1
(1)Laptop static IP address 192.168.0.6
(2)Laptop static IP address 192.168.0.251

http://www.howtogeek.com/howto/19249/how-to-assign-a...

http://portforward.com/networking/staticip.htm

IP address is your laptop IP address: 192.168.0.6
Subnet mask: 255.255.255.0
Default gateway is your router IP address: 192.168.0.1
Preferred DNS server:
Alternate DNS server:

Sounds like the hub is set to hide its SSID, but the laptop already knows it.

The delay is while the laptop is connecting to the known hub, getting an IP addy and connecting to the Net.

In reply to a post by E7er:

The cause of the delay your laptop is waiting for the Super Hub router DHCP server to issue an IP address, so why not give your laptop a static IP address,

Just hides the problem and shouldn't be necessary.

Its definitely not DHCP related, the laptop can see all the neighbours networks and they aren't assigning it an IP address.

In reply to a post by XRaySpeX:

Sounds like the hub is set to hide its SSID, but the laptop already knows it.

It does sound like that, but the hub isn't set to hide its SSID, and in any case both laptops already know it.