Ah, OK! Same as Vista but not XP. No big shakes!

Last week virgin replaced my separate router and modem with their new Superhub due to earlier kit running outside spec. I have had nothing but problems since. My download speeds are low and I have problems with both my wired and wireless conns dropping out. I have been unable to reconnect or reset. Two hours on the freephone (151) to virgin (India)yesterday afternoon on speed problems followed by further hour in eve to get me reconnected.

Then this eve exactly same problem with lost connection. One hour fifteen minutes this time for them to reconnect.

There is no doubt whatsoever they have serious problems with this hub and in particular they acknowledge a specific problem with certain Dell computers. I am hopping mad and exhausted with calls. All I can suggest is that every time you have a problem with Superhub then ring them on 151 and complain like hell. Only then will they realise they have many many very unhappy customers.

Ring 151.................

I suspect that it's more to do with the Dell proprietary supplicant rather than the Dell hardware. Using the native Windows supplicant often solves such problems.

Pardon me, but what is a supplicant? Would anyone but a networking guru know? I certainly never did and I am a computer geek

Do you mean the wireless networking stuff on the PC?

I think what they mean is to use the native windows configuration software, rather than the supplier based one which is sometimes prettier but fail in so many other ways

Mr S has it.
I thought that far from being geeky, "supplicant" was a well used and known term. Obviously, I was wrong.
http://en.wikipedia.org/wiki/Wireless_supplicant

Edited by Deadbeat (Fri 19-Oct-12 02:10:56)

The superhub came out almost 2 years ago. It was a nightmare then and still is.

I used it and it frequently dropped my broadband. If I changed the SSID it would reset itself within a few hours back to default.

To get onto the WiFi I would very often require switching the superhub off and on. It would require a reboot most mornings as the WiFI would just break overnight.

The connection would always drop out too.
I had 5 engineers out before they let me leave. Every single engineer said it was the superhub and they're fed up to death of seeing issues related to it.

Any ISP that can continue supplying terrible hardware like this for several years is one I don't do business with.
Their V+ HD box used to always freeze during trying to get onto on demand too.

I used the modem years ago with my own router with no issues what so ever.

I'm back with Sky nowadays with a router that was plugged in behind a wardrobe and never needs a reboot. I have had over 3000 hours uptime with it before a powercut knocked it of.

The Sky box similarly is perfect.

I have to say these superhubs leave a lot to be desired. They are just not good enough for their job. I don't believe the superhub is incompatible with just DELL. I believe it makes a mess up of any connection. It needs constant reboots and is absolute junk.

Another thing with the superhub. If the power is knocked off for a split second, very often the superhub will not boot up properly.
Then there's the terrible range on it. It's shocking.

I would honestly rather suffer a 5 Mbps connection with BT or Sky with a router that worked fine and equipment that is perfect than have a super fast connection with terrible and very frustrating equipment.

Edited by ukhardy07 (Fri 19-Oct-12 02:40:35)

I have only come across it in a religous ssnse.

Seems like the OP has to pray for it to work so maybe there's a connection.............. Or not on second thought.

In reply to a post by ukhardy07:

The superhub came out almost 2 years ago. It was a nightmare then and still is.

I used it and it frequently dropped my broadband. If I changed the SSID it would reset itself within a few hours back to default.

To get onto the WiFi I would very often require switching the superhub off and on. It would require a reboot most mornings as the WiFI would just break overnight.

The connection would always drop out too.
I had 5 engineers out before they let me leave. Every single engineer said it was the superhub and they're fed up to death of seeing issues related to it.

Any ISP that can continue supplying terrible hardware like this for several years is one I don't do business with.
Their V+ HD box used to always freeze during trying to get onto on demand too.

I used the modem years ago with my own router with no issues what so ever.

I'm back with Sky nowadays with a router that was plugged in behind a wardrobe and never needs a reboot. I have had over 3000 hours uptime with it before a powercut knocked it of.

The Sky box similarly is perfect.

I have to say these superhubs leave a lot to be desired. They are just not good enough for their job. I don't believe the superhub is incompatible with just DELL. I believe it makes a mess up of any connection. It needs constant reboots and is absolute junk.

Another thing with the superhub. If the power is knocked off for a split second, very often the superhub will not boot up properly.
Then there's the terrible range on it. It's shocking.

I would honestly rather suffer a 5 Mbps connection with BT or Sky with a router that worked fine and equipment that is perfect than have a super fast connection with terrible and very frustrating equipment.

Well said Sir. Totally agree. Virgin need to sort now or they will loose my a/c