In reply to a post by hussnainh8:

When it was set to automatic I changed it to ADSL2+ which didn't help.

Well, it wouldn't! You were already running on ADSL2+. The router defaults to "Auto" which usually chooses ADSL2+ (G.992.5).

However, you were told to change it to G.DMT (G.992.1) or ADSL2 (G.992.3). Please try both and report the stats back here.

In reply to a post by hussnainh8:

my bad that was my mistake, i got confused with other broadbands as I was looking to change again. You are correct it is on ADSL

Well, now please answer my original Q in the light that you are not on fibre as you previously answered: Why was you upgrade supposed to give you faster speeds and what package were you on before?

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

When it was set to automatic I changed it to ADSL2+ which didn't help.

Well, it wouldn't! You were already running on ADSL2+. The router defaults to "Auto" which usually chooses ADSL2+ (G.992.5).

However, you were told to change it to G.DMT (G.992.1) or ADSL2 (G.992.3). Please try both and report the stats back here.

When I changed the ADSL Mode to G.DMT (G.992.1), the speed I am getting is 0.58mbps downloading speed and 0.04mbps uploading speed.

When I changed the ADSL Mode to ADSL2 (G.992.3), the speed I am getting is 0.97mbps downloading speed and 0.01mbps uploading speed. I did these speed tests on http://speedtest.btwholesale.com/

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

my bad that was my mistake, i got confused with other broadbands as I was looking to change again. You are correct it is on ADSL

Well, now please answer my original Q in the light that you are not on fibre as you previously answered: Why was you upgrade supposed to give you faster speeds and what package were you on before?

I was on Orange Livebox and got a call from orange telling me there is an updata in the router which is the EE Broadband. I usually pay £15 a month but they said the price has changed to £20 a month and that our speeds should be better than before and also 500minutes to any mobile network.

The switch to ADSL G.992.1 hasn't responded as it usually does, the upstream usually stays high.

Your gonna have to do the usual test of removing the lower cover of the master socket and test in the test socket behind if you have one. Record the router stats again to eliminate interference from internal telephone wiring in your home. also if possible, test with another modem/router and filter if your not using a filter plate.

In reply to a post by hussnainh8:

I did these speed tests on http://speedtest.btwholesale.com/

No, do the 2 ADSL Mode changes and report back the router stats as you 1st did. Forget speedtests for the mo', your problem is with what the router is connecting.

update in the router which is the EE Broadband

Routers aren't the BB; the connection is!

So you were told that by changing the router you would get faster speeds? That is untrue!

Were you on ADSL2+ before?

Sounds like you accepted a change from BB + Anytime calls to landlines to BB + Anytime calls to landlines and mobiles.

In reply to a post by XRaySpeX:

update in the router which is the EE Broadband

Routers aren't the BB; the connection is!

So you were told that by changing the router you would get faster speeds? That is untrue!

Were you on ADSL2+ before?

Sounds like you accepted a change from BB + Anytime calls to landlines to BB + Anytime calls to landlines and mobiles.

I do not know if I was on ADSL2+. From all I can remember I think I was on ADSL before the upgrade. I was getting faster speeds with this router but that only lasted 3 days after I got everything setup. Now my speeds are not even 1mbps which is really odd. When I had the upgraded broadband my speeds were at around 4mbps.

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

I did these speed tests on http://speedtest.btwholesale.com/

No, do the 2 ADSL Mode changes and report back the router stats as you 1st did. Forget speedtests for the mo', your problem is with what the router is connecting.

ROUTER STATS FOR G.992.1 (G.DMT)

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode G992.1(G.DMT) G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 992 (Kbps.)
Downstream 1024 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 9.2 dB
Line Attenuation 26.5 dB 43.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.5 dBm 17.4 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 3 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 154
Statistics
Received Cells 723
Transmitted Cells 821


ROUTER STATS FOR G.992.3 (ADSL2)

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode G992.3(ADSL2) G992.3(ADSL2)
Data Rate Information
Stream Type Actual Data Rate
Upstream 994 (Kbps.)
Downstream 982 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.1 dB 6.4 dB
Line Attenuation 24.7 dB 43.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.2 dBm 18.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 8
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 154
Statistics
Received Cells 662
Transmitted Cells 769


ROUTER STATS FOR G992.5(ADSL2+)

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 882 (Kbps.)
Downstream 896 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.4 dB 6.1 dB
Line Attenuation 24.7 dB 47.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.2 dBm 18.2 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 154
Statistics
Received Cells 340
Transmitted Cells 379

I have finally fixed the issue. Like I said I had 3 landline phones connected in the same house and because there where 2 phones connected to 1 socket each this caused my download speed to go down. Now my speed is running at atleast 6mbps which is fantastic. I did ask earlier if having 3 landline phones connected would be an issue but no one bothered to reply to that. I took 1 phone of which was connected to the socket and my speed is all back now. I have 1 phone connected to the socket and the other phone isnt connected to the socket but I can still recieve/make calls through it. As they are both the same phones.