Screen shot 2 shows you have configured ADSL/VDSL over PTM. This is incorrect as you're on FTTP not FTTC. Your should be using Ethernet instead.

Hi again

Sorry for the delay in getting back to you.

I tried that and I managed to get online for about 10 seconds and the connection went again.

I spent over an hour on the phone with the IT department that deals with my wife's business and they eventually managed to get me online.

I had to edit the existing VDSL connection and alter a few settings and when I saved that connection everything came to life and I was online.

Didn't want you to think that when I got online I forgot about you and the help you gave to me.

Thank you anyway for your help.

No problem, thanks for letting me know
I'll close the ticket