Will the system log tell me any of this what should I be looking for?

The system log may hold some information, but never seen what the EE Brightbox logs say

During that 30 seconds, does it ask for the "Broadband username" and the "Broadband password"?

If it does, then those are immediately above the "Router login" on the plastic card "IMPORTANT BITS" that comes with the Brightbox 2.

How do I find the broadband user name and password I can't find it? It's not on the card that's only to do with the wifi not broadband

My "KEEP MEE" Card has the following information, of which only the first, outlined section applies to the Wi Fi facilities :-

==================
IMPORTANT BITS
---------------------------------
| Wireless network name
|
| Wireless password
----------------------------------
Your Account Username
Your Account Password
Broadband username
Broadband password
-----------------------------------
|Router login
|Username..........................Password
-----------------------------------
Thinking of moving home? Call us on: 0844 873 8586
===================


I would recommend that you connect your PC to the BB Router, using an Ethernet Cable, to simplify matters as you try to reconnect, if it is not already so wired.

Edited by deleted (Fri 30-Sep-16 07:16:32)

In reply to a post by eckiedoo:

My "KEEP MEE" Card has the following information, of which only the first, outlined section applies to the Wi Fi facilities :-

==================
IMPORTANT BITS
---------------------------------
| Wireless network name
|
| Wireless password
----------------------------------
Your Account Username
Your Account Password
Broadband username
Broadband password
-----------------------------------
|Router login
|Username..........................Password
-----------------------------------
Thinking of moving home? Call us on: 0844 873 8586
===================


I would recommend that you connect your PC to the BB Router, using an Ethernet Cable, to simplify matters as you try to reconnect, if it is not already so wired.

Mine does not have the part about account user and password and it also does not have the part about broadband user name and password. I'm not sure how I can get this information

If you don't have them stored on an email or elsewhere, or in the EE customer portal you will need to ring EE support. Plus reporting the fault would seem the sensible thing to do.

In reply to a post by MrSaffron:

If you don't have them stored on an email or elsewhere, or in the EE customer portal you will need to ring EE support. Plus reporting the fault would seem the sensible thing to do.

Yeay going to ring them today.

Yes, that's how EE's KeepMe cards were about 2 years ago, but more recent ones are only router-specific, giving only the WiFi creds & the admin login.

The user-specific details of the BB Username/pwd & email a/c are now only imparted to the user in their Welcome email.

Thanks for the update.