Leave the Static IP setting alone - that is for when you have multiple allocated. If you have the normal single one, it will always be there.

In reply to a post by Ancient_Mariner:

I think it is going to be something as simple as the page you linked to.

The fact that your hitting the login page of the Siemens unit, but are getting a login/password type error suggest you don't have a networking issue.

If your home PC was a laptop it would be a good idea to see if it can connect locally at the village hall.

An update. First rather embarrassingly, found that I had incorrectly written down the password when I was given it! BUT even with the correct password there is one section of the system that neither I nor the installer can get into. Simply put, we can change the zone setpoints, but cannot view or set the on/off times. Sounds crazy.

The installers thoughts based on previous installations is that it is router related; either firewall or port forwarding settings.

Since there is only a single pc on the router and the Siemens controller, have disabled the router's firewall (the pc has Kaspersky set up and in any event currently switched off). This made no difference to access!

So that seems to leave port forwarding or a hidden "feature" somewhere...

Also since I have a spare modem/router at home, a Draytek; am thinking this could also be used for elimination.

Thing is, our BT Business Broadband is an ADSL service and so far have not found the correct settings for a third party router. Plus the fact that BT say their help desk does not support third party routers does not help.

Any ideas much appreciated!

Cheers!

Remind support that you only need the username and password for the account and you are not asking for any support.


The username will be something like [email protected] yes btclick.

Possibly requires one or more off the ports to be opened/forwarded on the firewall from that noted above from Siemens. Possibly.

Personally I’d setup a little VPN from the hall network and securely VPN into that. Bit more work up front. But then again you don’t have to worry about forwarding/opening firewall ports - which lets face it isn’t really kosher, security wise, in the big bad world of 2021. I know it’s ‘only’ the village hall but still….you should see how many “random” attacks I log on our firewalls from all over the globe. It’s nuts.

In reply to a post by Pheasant:

I know it’s ‘only’ the village hall but still….you should see how many “random” attacks I log on our firewalls from all over the globe. It’s nuts.

Seconded the old "internet background radiation" has increased dramatically in the last 5 to 10 years.

In reply to a post by Ancient_Mariner:

…even with the correct password there is one section of the system that neither I nor the installer can get into. Simply put, we can change the zone setpoints, but cannot view or set the on/off times. Sounds crazy.
…
Since there is only a single pc on the router and the Siemens controller, have disabled the router's firewall (the pc has Kaspersky set up and in any event currently switched off). This made no difference to access!
…

Can you check using the Windows Resource Monitor (resmon.exe) the TCP connections and ports that are being listened to on the PC at the village hall whilst it’s communicating with the Siemens controller? You can drill down to the individual running program / process to see what it’s using. Compare output to your own machine doing the same thing remotely.

Also if it’s at all possible, you may wish to take your home PC and connect it directly on the network at the hall, just to make sure there is not something else (other than remote networking / firewall etc) on your machine getting in the way from it working.

Edited by Pheasant (Fri 06-Aug-21 07:21:38)

Thanks for your post.

I have never used resmon.exe so will need to have a play first.

My pc is too awkward to transport to the hall unfortunately. I do have an ancient notebook pc, a Toshiba NB100 running WinXp not used since circa 2014, with a dud cmos battery.... But it booted up ok, but will not access the hall's heating system, although it will ping the hall's router ok. I also tried my Flintshire County Council issued iPad and that too does not like the hall's IP due security. Likewise our Secretaries Win10 pc with Norton AV.

My next move, I think, is to try a different router at the hall.

Cheers!