Virgin Media v2.0 Hub - no data in Network Logs ?

Hi

I am new to these forums so please le me know if this post could be improved.

When attempting to diagnose Router packet drops and latency in relation to the BBQM, I am not seeing any data being written to the Network Logs section in the router ? Can anyone advise how to switch this on, or can this only be done by VM remotely ?

Thank you

The BQM, (that's what it's normally called, not BBQM), doesn't consume data. The thinkbroadband kit involved simply pings your router and records how long the reply to tbb takes. If it doesn't get a reply then it records that as a dropped (ping) packet.

Nothing goes through your router, (unless you've set up BQM wrongly when on IPv6), so nothing for your router to log.

Explained briefly on this page and in considerably greater detail by a link there.

Hi Pluralist

Thank you for the reply however I think what I was asking has been misunderstood. My question was PROMPTED by the results from the BQM, which seems to indicate that there are periods of both high average and peak latency, and dropped packets. This would go some way to explaining the buffering I a seeing on streaming apps like Netflix and Youtube, however, I need to understand if these issues would (or should) show up for these apps on the logs on the VM router since I do not see anything logged in the NetworkLogs tab.
Basically, I need to be able to show evidence to my ISP in Ireland that the BB QOS is not very good, but I am not sure they will accept the BQM which the servers are based in the UK. hey are likely to state that the Latency and dropped packets are only showing because the router is being pinged by servers in UK. I hope that makes sense ?
This is the graph from today as an example.(hope I have done this correctly)

My Broadband Ping

That is an amazingly good BQM compared to many for Virgin Media in mainland UK. I don't know about Northern Ireland.

Of course we mostly see complaints, not compliments.

Re your worry about the UK server for BQM, that will mainly affect the base-level green part, which to some degree reflects the distance from the server and the links from the international peering exchanges in London. (I'm assuming your VM servers are in the Republic, not in the UK).

I have to pack and things to go away for a few days early tomorrow, so haven't time to search for the many complaints over here about VM high latencies.

Try the Search option in the top menu, looking in all forums for VM BQM , choosing the "and" option. Set it to search for at least 6 months. Maybe a year.

Also try various similar search terms if not much shows up with my suggestion.

For an example, see this thread. That was one of many that came up when I searched in the just BQM forum for latency newer than one year.

Hi Pluralist

I was looking at (particularly) last night's graph and it shows peaks of between 60 and 120 every two hours between 1800 and 2200, with a massive spike off scale at about 2030. There are also packet losses at around 2000. I am therefore really surprised to hear that this is relatively clean !! So with buffering happening all evening, are you saying I should look elsewhere for the cause ?
Yes the VM servers are here in Dublin.
I will do as you suggest in terms of the search.

Thank you for your swift responses

Hi,

I was reading this thread, and although your BQM is acceptable for Virgin Media, I would expect the connection to be in use for that ping response particularly between 6pm and 10pm.

What else is using the connection during this period? What DNS is set in your Hub 2.0? Do you use the standard Virgin Media ones, or external (OpenDNS/Google/CloudFlare?)

Could be VMs DNS making the connection a little more sluggish than you'd like? If there's a day you can ensure NOTHING else is running on your internal network, then letting the BQM do it's stuff, to see if there's a difference?

My Typical BQM is much more steady than yours (on VM 350MB FTTP) but generally spikes whilst someone is streaming/gaming/downloading.

My BQM - from Saturday 5th June