C&W LLU Major Outage

We've had a lot of customers contact us this morning reporting that they are unable to connect. Having raised the issue with them C&W have confirmed that there is a major systems outage which is affecting lots of customer connections.

Those affected will have line sync (router will report upload and download connection speed) but wont be able to authenticate.

C&W are already working on this. We don't have an indication as to expected fix time yet but it is in hand.

That would explain this horrific packet loss I'm getting on the MRCEN exchange in Manchester.

...A quid reckons that it's someone, somewhere with a JCB who just went "oops the ground's glowing shiny laser-red where I just put the bucket!"

It is actually an issue at LiNX affecting many ISPs, not just broadband but dedicated server/colocation providers etc.

Matt

Good-o!

Well, no worries - stuff seems to be working from here, albeit very slowly and with lots of packet loss.

I've had no ill effects here up in this part of the North. MYSCA (Scarborough) exchange.

Edited by deleted (Wed 17-Mar-10 05:24:33)

In reply to a post by uno:

It is actually an issue at LiNX affecting many ISPs, not just broadband but dedicated server/colocation providers etc.

Matt

[cough]
Surely this is nothing to do with what Jason reported 5 days ago?

Edit - I said James, I meant Jason.

Edited by RobertoS (Wed 17-Mar-10 10:37:03)

Not sure what you're on about?

The affected the majority of networks/isps etc.

https://stats.linx.net/cgi-pub/aggregate-day

Not sure what you're on about?

Sorry, I meant Jason. I have corrected the post.

More specifically you replied to blueacid who replied to Jason's 11/03 post on 16/03 saying

That would explain this horrific packet loss I'm getting on the MRCEN exchange in Manchester.

Your reply to blueacid may be correct, but the quote from blueacid seems very unlikely to be so. I think a 6-day C & W outage would have received rather more comment.

I did, everything virtually ground to a halt. Although it didn't last too long.

Edited by deleted (Wed 17-Mar-10 19:08:21)

In reply to a post by ukfsn:

We've had a lot of customers contact us this morning reporting that they are unable to connect. Having raised the issue with them C&W have confirmed that there is a major systems outage which is affecting lots of customer connections.

Those affected will have line sync (router will report upload and download connection speed) but wont be able to authenticate.

C&W are already working on this. We don't have an indication as to expected fix time yet but it is in hand.

I got cut off from ADSL24 today so I guess mine is normal