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Standard User jjonzrx
(newbie) Mon 22-Mar-10 13:59:21
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UKFSN-Appalling customer service


[link to this post] 		 
After my earlier post on Saturday (titled UKFSN Outage?) I feel the need to post this in the hopes that Jason might actually respond!
I have been without internet since Friday evening. I have no idea why. To ensure that it is not my hardware I have used a different microfilter, 2 other routers (wired and wireless), cables, etc. as well as making absolutely certain that my login details are correct. Thus far, nothing!
I have been unable to actually speak to anyone there. I have phoned countless times over the weekend and a further 10 times or so since 7.30 a.m. today. No one picks up the phone, there is no answerphone, nor have I had any email response.
I suspect that there is a minor cock-up regarding my billing and which could, I am sure, be resolved easily.
Suffice it to say that I am now looking very seriously at other providers and have requested my MAC code. I would suggest, if anyone from UKFSN happens to read this, that they call me on my mobile number stated on my first support ticket.
Standard User deleted
(deleted) Mon 22-Mar-10 21:05:13
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Re: UKFSN-Appalling customer service


[re: jjonzrx] [link to this post] 		 
The guys at Xilo/Uno apparently never sleep... tongue

Well, I've certainly always had a swift response to any queries, and they also resell the C&W LLU service which I believe you're on.
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