In reply to a post by DrTeeth:

TBH, I don't think that they would want you as a customer for any longer than necessary .

DrT

Thank you for your useful post, troll.

In reply to a post by wanapoo:

In reply to a post by mil1401:

I'm thoroughly sick to the back teeth of the unreliable service from ADSL24, so I called and requested my MAC code on 2nd August.

According to their own FAQ section, it should take no longer than 5 days but now 6 days later, I'm still waiting.

And to top it all, they admit there is a problem with disconnections but have suggested it is down to the way I use the connection. Which is quite frankly an outrageous statement and blaming the customer is not the kind of customer service I expect.

Give me my MAC code....I want to leave!

Hmmm, I'm not sure if you know this but when I asked for my mac code. It appeared in my adsl24 account details page within an hour automatically. ADSL24 dont phone or email it to you. Have you logged into the ADSL24 website and checked it ?

I do know and the MAC code has not been posted to my account.

So I have been waiting for 7 days now.

When I requested my MAC code, all I did was press the button in the adsl24 website memebers area what said request MAC code. I dont know if the button it still exhist's, but give it a try just incase thats the proper procedure.

Again!

In reply to a post by mil1401:

In reply to a post by Zadeks:

Ring them?

I already did.

What did they advise you when you rang? I've always considered ADSL24 to be helpful, surely they would have told you what was going on with your code?

In reply to a post by mil1401:

In reply to a post by ffox:

They are allowed 5 working days so the weekend stretches it to 7 days total.

Doesn't mention that in the FAQ......it's usually 24 hrs but can take upto 5 days

Here are the Offcom Regulations: http://tinyurl.com/3kh3yp8

And I agree with you - the magic word "working" is missing from the ADSL24 FAQs.

In reply to a post by wanapoo:

When I requested my MAC code, all I did was press the button in the adsl24 website memebers area what said request MAC code. I dont know if the button it still exhist's, but give it a try just incase thats the proper procedure.

Was that on an Entanet connection though?

I though that GC22 had been rescinded as per ISP reviews article

Alan

This is not a case of "we won't give you your MAC - I would like to point out that this is not anything we are doing to delay or refuse you your MAC".

We can only provide the MAC once the BT system has generated this and as others state on the C&W LLU platform MAC requests are all manually requested which takes a number of days. There is no automated process of this.

It is indeed 5 working days, however this is on the basis that the systems that generate the MAC are working correctly, i.e. if the systems that we use to request.generate a MAC are not working for any reason then it can take longer than this.

99% of MAC's we generate within 24hrs, so it really is odd ffor your MAC to still be outstanding.

But again, it's nothing we are doing to delay or refuse you your MAC.

EDIT: Your MAC was in fact generated on the 2nd August, but for some reason it was not emailed by our system automatically. I have therefore now updated your open ticket with us.

James

Edited by deleted (Tue 09-Aug-11 21:30:05)

Obviously the delay in this instance is due to ADSL24 internal problems. However it is curious that C&W resellers appear to have to generate MACs 'manually'.

To clear things up, do you go with C&W directly or resell via Daisy?