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I've requested a MAC from Vivaciti and explained why, they have told me that they can report faults and get O2 to fix them 24/7, th only thing they cannot do is get BT to fix line faults, is this correct or am I being fed something to make me reconsider?
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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O2 wholesale can report faults for fixing to openreach obviously, but the hours for reporting these vary according to the SLA purchased. Most ADSL lines are bought with simple Monday to Friday 9am to 5pm fix type contracts.
Faster and longer response windows can be purchased but price is obviously passed on down the chain to the customer.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Enhanced care is not an option through O2 Wholesale.
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Register (or login) on our website and you will not see this ad.
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Ok cheers for the info Mr Saffron.
To be absolutely clear what I'm trying to ensure is that if I have problems over the Christmas period when I'm working and the fault is determined to be something under O2 wholesale's control that it can be escalated to them for them to get it sorted rather than BT response of 'no enhanced care? Wait till New Year'
I don't want to move back to IP Stream as sync appears to be a lot better under O2's line management.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Edited by techguy (Mon 12-Nov-12 15:46:36)
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And just to make sure our info was not accurate I have just got off the phone and have it confirmed enhanced care IS NOT an option on O2 wholesale, so I am afraid someone has not been giving you the full story, although as I believe you was told in your ticket, the support desk at O2 are one of the best at getting any issues resolved but if whatever the fault was required an engineer visit there would be little that could be done.
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Thank you, it does sound like there's some confusion here.
So long as any remote fixes can be done then thats all I need, if an engineer is required it would probably be quicker for me to go into work!
No offence to anyone meant, just trying to make sure I'm not paying out for something that I don't really need.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Edited by techguy (Mon 12-Nov-12 16:33:23)
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You've made the same "sort of" typo here and in this post  .
You have a "not" that shouldn't be there, next to the word "accurate" here and "correct" in the other, and it completely screws up the meaning. Though if people read it a couple of times it is obviously a mistake.
And just to make sure our info was not accurate I have just got off the phone and have it confirmed enhanced care IS NOT an option on O2 wholesale, ....
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Mon 12-Nov-12 18:22:21)
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I appreciate them replying so please don't scare 'em off Rob.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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Vivaciti, ADSL24, Xilo etc. Are highly likely to be reselling Daisy and have no direct link to o2 wholesale. They are just too small to deal with o2 directly. I'll bet they have no junctions to o2 or anyone else.
So to get to the bottom of this you are best of contacting Daisy Internet directly as they are now selling to punters without the need for a middleman and will be able to give a horses mouth answer to your conundrum .
Edited by deleted (Mon 12-Nov-12 21:07:10)
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The connection I have routes through Entanet according to a traceroute
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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Clearly you do not have all the facts to hand, maybe some more research is needed on your part?
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Don't worry he won't
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No chance.
Now if I could load emoticons of green spiders ....
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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My apologies. Obviously Karl won't be doing Daisy. I forgot about his credit rating. 
Edited by deleted (Wed 14-Nov-12 19:54:23)
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My apologies. Obviously Karl won't be doing Daisy. I forgot about his credit rating. And what is so good about daisy ? from what i have seen of it's peering low latency doesn't seem to be a priority
Nothing wrong with entanet ( fixed )
Edited by tommy45 (Wed 14-Nov-12 21:52:28)
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Nothing wrong with enternet Entanet is quite good as well, these days.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Nothing wrong with enternet Entanet is quite good as well, these days.
( fixed )
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My apologies. Obviously Karl won't be doing Daisy. I forgot about his credit rating. I wondered where you dug that up from and found this ,unfounded rumours Entanet resellers
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See there you go again, talking from guess work, as was said would be best to try to get some facts in hand rather than just reading tea leaves.
We do buy services from Daisy, but we dont get our O2 from them!
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So that's why you can't do Enhanced Care.
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Enhanced care is not an option for O2 from anyone.
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How do you know?
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We know the products, and when this question got raised again and one of our customers was given incorrect information from a competitor we spoke to O2 directly and I guess they would know for sure!
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You're not an O2 customer, you're just a reseller - a competitor. They are unlikely to give you access to their terms of business.
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And how are we a competitor to O2 Wholesale exactly? Sometimes you do say the daftest things!
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You compete with O2 Retail
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I'll concur with what someone said earlier.
O2 Wholesale would do NO BUSINESS if it was worried that a customer at wholesale level was a lost one at Retail level.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes, but we never said we called someone at retail to ask them!
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The point is that Wholesale are unlikely to offer you the same terms they offer to others. Also, if some other wholesaler say Daisy, wants to bundle additional services such as Enhanced Care into their O2 offering, you can't stop them even if you found out about it.
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Sorry I thought you knew how it all worked, let me explain.
Enhanced care is an engineering level and the main thing you are looking for is engineer access out of hours so if your line goes down you can get an engineer out to you to fix it.
Now if the carrier does not offer this, it can't be done regardless of what you may charge the customer as it is only the carrier that can bundle the enhanced care not the enabler.
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I wondered where you dug that up from and found this ,unfounded rumours Entanet resellers
Seeing as though the "alleged" bankruptcy was over 5 years ago his credit history would now be clear anyway.
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Yes, yes, yes I know what I'm doing all the time. You don't have to remind me every ten seconds. The great Kimi-Matias R�ikk�nen
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I just wanted to note that I moved onto Xilo on C&W wholesale and found my latency spiked so they requested interleaving be switched off, this reduced latency (which was important as I have been working from home and using VoIP) but reduced the connection speed from 3.4 Mbps to 2.2
I decided to switch to the BE 16 package (unlimited) which was also available slightly more cheaply than Pro 16 and the equivalent LLU on Vivaciti and am now getting just under 3.6 down and 950 K up.
TBB monitor shows an average latency of 18ms and the call quality is excellent too (am running VoIP plus an RDP session into my PC at work as some apps can't be run outside the network due to licensing)
Sp really quite chuffed considering what I put up with on a BT based connection despite the best efforts of Zen who did do as much as they could within BT's constraints.
So I am an official LLU convert.
Xilo have been extremely helpful too (as were vivaciti)
All the best to everyone for 2013
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (Be Wholesale)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Edited by techguy (Tue 01-Jan-13 18:53:07)
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