Enhanced care is not an option for O2 from anyone.

How do you know?

We know the products, and when this question got raised again and one of our customers was given incorrect information from a competitor we spoke to O2 directly and I guess they would know for sure!

You're not an O2 customer, you're just a reseller - a competitor. They are unlikely to give you access to their terms of business.

And how are we a competitor to O2 Wholesale exactly? Sometimes you do say the daftest things!

You compete with O2 Retail

I'll concur with what someone said earlier.

O2 Wholesale would do NO BUSINESS if it was worried that a customer at wholesale level was a lost one at Retail level.

Yes, but we never said we called someone at retail to ask them!

The point is that Wholesale are unlikely to offer you the same terms they offer to others. Also, if some other wholesaler say Daisy, wants to bundle additional services such as Enhanced Care into their O2 offering, you can't stop them even if you found out about it.

Sorry I thought you knew how it all worked, let me explain.
Enhanced care is an engineering level and the main thing you are looking for is engineer access out of hours so if your line goes down you can get an engineer out to you to fix it.
Now if the carrier does not offer this, it can't be done regardless of what you may charge the customer as it is only the carrier that can bundle the enhanced care not the enabler.