Coms adsl very slow

Unlike most on here a didn't notice any change in my broadband when it switched from ADSL24 I've had a few months of fault free service . It runs at 6.8mb to 7.1 and has been very stable ping test is usually grade A . Today I found it slow for the first time I can't find any local reports of faults on bt and tt service status pages. My router looks good connecting at 8128 as usual snr is unchanged.
So will wait to see if it corrects itsef .
http://www.speedtest.net/my-result/3903458836

The same for me here. COMS is a basket case today.

Speedtest gives me 2Mbs down and about 13Mbs up.

I have opened a ticket:


The reply:

Our sincere apologies for any inconvenience that this may cause. Please be advised we are experiencing network outage which can slow your connection and at some point will drop your circuit. Our engineers are working on this issue to located the reason for outages. Soon there is more information regarding this issue we will update you.

I am afraid this badly typed reply does not inspire one with confidence.

In reply to a post by ComsUser:

The same for me here. COMS is a basket case today.

Speedtest gives me 2Mbs down and about 13Mbs up.

I have opened a ticket:


The reply:

Our sincere apologies for any inconvenience that this may cause. Please be advised we are experiencing network outage which can slow your connection and at some point will drop your circuit. Our engineers are working on this issue to located the reason for outages. Soon there is more information regarding this issue we will update you.

I am afraid this badly typed reply does not inspire one with confidence.

Looks to be an issue with enta.net:
http://noc.enta.net/2014/11/incident-interxion-blade...

Coms dont use enta anymore do they? Cogentco shows on traceroutes

Unless they use some of their routers that dont show pings on traceroute

In reply to a post by bobble_bob:

Coms dont use enta anymore do they? Cogentco shows on traceroutes

Unless they use some of their routers that dont show pings on traceroute

Enta are their wholesale provider via L2TP, which is why you can�t see Enta in the traceroutes.

In reply to a post by kev_445:

In reply to a post by bobble_bob:

Coms dont use enta anymore do they? Cogentco shows on traceroutes

Unless they use some of their routers that dont show pings on traceroute

Enta are their wholesale provider via L2TP, which is why you can�t see Enta in the traceroutes.

Enta is showing on my traceroute jus a few minutes since.

https://www.dropbox.com/s/2b69rzy57huki03/Screenshot...

What you using for those traceroutes?

In reply to a post by bobble_bob:

What you using for those traceroutes?

http://ping.eu/traceroute/

I think its the same one I came accross a couple of weeks since and that showed Entanet as well .

Lost connection about 2.00 pm came back within a few minutes almost full speed.

http://www.speedtest.net/result/3904142193.png

Ah. Traceroute to my IP shows Enta

If i traceroute bbc it shows cogentco

Who does this checker say your IP address belongs to? Similarly the IP address in hop 2.

inetnum: 109.224.128.0 - 109.224.191.255
netname: UK-ADSL24-20100113
descr: Coms Plc
country: GB
org: ORG-AIL13-RIPE

In reply to a post by bobble_bob:

Ah. Traceroute to my IP shows Enta

If i traceroute bbc it shows cogentco

If I trace BBC mine shows r1nue1.core.init7.net

Yesterday was a good day.

Today, I started work with virtually no network throughput and after a router PPPoE drop and reconnect now have half speed.

The euphemistically named "Coms" seems to be falling apart... but I use IP routing for work and its a pain in the neck to move.

Which is worse? A short-term pain in the neck or an ongoing pain in the butt?

Edited by RobertoS (Fri 14-Nov-14 11:19:38)

In reply to a post by RobertoS:

...... an ongoing pain in the butt?

So, you've met my wife then?

I couldn't possibly comment.

If only there was a company like ADSL24...

Asides from half a day of change requests to my client's [censored] departments (a pain), and changing half a dozen firewalls, I am welcome to suggestions?

But given the hassle of moving, I am kind of hoping Coms pull the fingers out of their proverbials.

Enta provide Coms transit too, along with Cogent so you'll see them in traces depending on the route the data takes.

Matt

In reply to a post by ComsUser:

If only there was a company like ADSL24...

Asides from half a day of change requests to my client's [censored] departments (a pain), and changing half a dozen firewalls, I am welcome to suggestions?

But given the hassle of moving, I am kind of hoping Coms pull the fingers out of their proverbials.

That's the trouble at the moment. ADSL24 were excellent but now just a fond memory.
I stayed with COMS until May and couldn't stand it any more, reading the posts on here about them I'm pleased I jumped ship when I did.
I think it would need a miracle for COMS to pull their fingers out, in fact I think their whole fist is stuck there now

This morning, my monitoring shows 49-45 Mb/s down 20-5 Mb/s up, so relatively nominal service and not worth the half a day of admin time to change.

Not very good again tonight speed less than half normal speed and here's my ping test I usually get grade A or B

http://www.pingtest.net/result/110828830.png

The traffic management system which kicks in at 6 will effect speedtests and pingtests

However mine are normal

Edited by bobble_bob (Mon 17-Nov-14 18:31:50)

"COMS" is having another abysmal performance day today, 27/11/2014.

2 weeks or so OK and today its back to modem like speeds.

Getting 0.288Mb/sec download.

As they say on "Dragon's Den", I'm oot. Migration order placed.