Pulse8 Fix.

Thanks to a Pulse8 promise of no charge whatever the outcome, the Special Faults Engineer they ordered was able to finally sort my troublesome line. Been ongoing for many months dropping every day and took a change of supplier to get some action. A happy bunny ready to now switch to no contract tie-in fibre for less than previously paying. Never seen such a flat download graph line.
http://www.thinkbroadband.com/ping/share/78e5ee4fbf6...

http://www.thinkbroadband.com/speedtest/results.html...

Edited by professor973 (Wed 29-Apr-15 13:31:28)

Does look good!

Out of curiosity, what did he identify was the cause of the line problems?

In reply to a post by mixt:

Out of curiosity, what did he identify was the cause of the line problems?

A very good Openreach engineer spent two and a half hours. Turned up with none of the data error info that was forwarded to TT. Line physically tested OK and they are not allowed to touch anything unless the line errors. he found my BB 5Mb down to everyone else at the cab, so he switched me to another line between the cab and exchange frame. reckons I have some nasty alloy along my copper. Adam at Pulse8 has switched me to fastpath, so lower latency and hopefully no more getting sat out when holding a big online poker hand Not sure if DLM still has a grip to loosen over time after the disconnections of today. A happy bunny now - Good TT Broadband and a very good reseller customer service. Fingers crossed for the next few days.

Does TT have DLM?

The engineer spoke as if it does when I mentioned it. Said it should improve toward the two Mb more I used to get. Other than that, I am not sure and stand to be corrected.
Edit:- A quick Google seems to say yes. https://www.broadbandadvice.org.uk/Website/Special%2...

Meanwhile, 400miles north, our EE connection seems to be suffering a little packet loss all day. Possibly they are trying to sort the gaming problems.
http://www.thinkbroadband.com/ping/share/76beb863559...

Edited by professor973 (Wed 29-Apr-15 23:58:36)

TT does have DLM although it can be turned off on request.

Thanks, but the only thing that will cure my line is switching from ADSL2+ to fibre apparently. After one good day on a different pair between my cab 300n away and the exchange 2k away, my broadband is once again worse after a BTOR visit. I can only assume ally somewhere in all lines, or an iffy line card which he refused to look at and cannot change without special TT dispensation. My ISP has jumped through hoops altering settings to try and stabalize, but as the engineer stated they are not allowed to touch lines that test OK, so the data fault continues with fibre the only answer I am told. Although I would like faster upload and download, the 14mb solid I had six months ago is more than good enough, so don't warm to the cost of fibre because BTOR cannot or will not fix ADSL2+. All part of the fibre push I expect. http://www.thinkbroadband.com/ping/share/1bc1b3dd005...

To me those step changes in minimum latency suggest active traffic management at some point in the system. Though why it should start at 14:30 is baffling.

Ummm. Or is it?

Checks - my thought could be wrong, but watching the snooker online occurred to me. (Yourself or many). If that had been the case I would have expected an earlier steep drop followed by a rise.

The thing is, this old flaky line is ok for a day or two, then will have a brainstorm. Once things were looking good yesterday, Adam at Pulse8 put me on fastpath and as you saw, all looked good with the expected lower latency. It stayed good yesterday with all hell breaking loose once again today. CS responded very quickly to my mail this afternoon and switched interleaving back hoping it would put things back to where they were yesterday, but not so. The only answer at the moment is a switch to fibre bringing my copper down to 300m. A job to justify when at other location a lot of the time, but it's unusable at times as it is and P8 have no contract tie-in for fibre, so will suck it and see next time here giving them some lead time. Still engineer install with them also.

My move to FTTC was considerably influenced by problems with the cabling from the cabinet to the exchange.

For several months I had problems with disconnections a few times a day on O2 LLU, culminating with a loss of phone and broadband. Fixed by a pair swap at the cabinet, but with the loss of 1.5Mbps sync from 6Mbps to 4.5Mbps.

Conversations before and after with frustrated engineers at the PCP had elicited the information that the E-side cables were all knackered and installing new phone lines was difficult, never mind when they had broadband on them. Openreach were simply not replacing anything.

Soon after the pair swap it started again, and ended up at 4 or more disconnections a day. Each fixed by dialling 17070 Option 2 and hanging on for 5 minutes. I was reluctant to try again with engineers as I could easily have ended up even worse off.

As hoped/expected, a move to FTTC fixed it. The cost jump was huge. Something like £5pm >> £28pm. Lowered after 12 months by moving to Plusnet. at (IIRC) £16.50pm.

Almost a carbon copy of my story Bob, with engineer visits making things worse. I have changed suppliers over this, but at least I am now informed and am paying £10 less, with fibre, it will still be slightly less than the Zen/Freeola combination I had, contract free and with calls the same very low price.

We're trying fastpath again with adjusted MTU. Told it's error free at the moment so fingers crossed.
http://www.thinkbroadband.com/ping/share/476cfd36fe1...

What's causing all the latency? Streaming?

In reply to a post by RobertoS:

What's causing all the latency? Streaming?

No, not been streaming, though will be the weekend - free boxing, soccer and some of our horses running. Switched to the P8 1458 MTU. Not sure if that is standard TT value or unique to P8. Don't usually run lower than 1492. Will see if it makes a difference, but will still upgrade to fibre, as when down here I upload a lot of video and presentations of winning family syndicate horses.. Last years bunch took two hours to upload on this line! https://www.youtube.com/watch?v=l5CP_-jAiUM&sns=fb