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Evening all,
Hopefully you can help me, I recently switched fibre provider from Plusnet to SSE and I'd like to use my own modem/router, a netgear d7000. When I was with plusnet, it worked like a dream but I was tempted to save a few £'s so thought I'd try SSE.
For the last 2 days I've tried to get my modem to connect to SSE's network but it stubbornly refuses to and I don't know why. I've written down all the connection settings from the SSE supplied modem (which incidentally died an hour later) and applied them to my netgear with no avail. I've triple checked the PPPoE username, password and other settings with SSE and they say it's correct so can now only point me to netgear's support page.
I think my netgear can recognise that it's connected to a network via the VDSL port (it will tell me the link speed and line noise etc ) but it never actually connects to the outside world.
Has anyone got any ideas - it's getting pretty tedious trying to do everything online via a 4 inch smartphone screen!
Cheers
Grahame
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If you are seeing connection speed, it sounds like a username/password problem. Other settings are fairly standard.
WAN Connection Type PPPOE
Enable WAN Yes
Enable NAT Yes
Enable UPnP Yes
802.1q
Enable Yes
VLAN ID 101
WAN IP Setting
Get the WAN IP automatically Yes
WAN DNS Setting
Connect to DNS Server automatically Yes
Edited by professor973 (Wed 10-Feb-16 23:13:48)
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My thoughts exactly, but I've checked the username/password and as far as SSE are concerned (having spoken to 3 different people) the details I'm using are right. I'm pretty certain my other settings pretty much follow your post buy will check when I get home.
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Register (or login) on our website and you will not see this ad.
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Are you getting the capitalisation right? Is there an "eye" to the right of either the username or password as you enter it, to show what you have typed before going to the next field?
As the supplied one modem has died so soon you are entitled to a replacement, presumably pre-configured. Make sure you request that. It's possible you wrote something down wrongly. Os and 0s are the usual suspect.
There's also the possibility their system has blocked access if the wrong password has been repeatedly entered. Three wrongs is usually enough. Check that with them.
You should also have received written documentation of your account and login details. Not just a modem/router to Plug n Pray.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Edited by RobertoS (Thu 11-Feb-16 09:26:02)
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Or the supplied modem dying was actually a symptom of something else, e.g. authentication failed and this made it self destruct?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I'm certain I'm entering the password SSE have given me (also tried the usual variations - O and 0, l and 1, j and y etc, all caps, all lower case).
I've checked that my account isn't blocked (apparently it isn't) and I've got a replacement SSE configured modem arriving tomorrow but my better half 'doesn't want another bluddy box in the living room' :-/
The settings I've got on the netgear are;
ISP = other
Transfer mode = VDSL (PTM)
DSL mode = VDSL 2
Use VLANID = no
ISP login = *9 digit number* [email protected]
ISP password = as provided by SSE
IP address = get from ISP
NAT = enabled
DNS = get from ISP
Router MAC = default address
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You need VLAN ID instead of setting it to none!
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True - vlan 101
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Ive just signed up too, I will have a HH5 from bt, do you think i'll be able to set that up?
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No its locked to BT
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I've recently signed up to SSE and have an activation date of 8th June. I'm moving from BT to SSE's Ultrafast package (£21/month).
I've just set up a forum/website where I am going to post information that would be useful to others - such as speed test results, scans of any paperwork etc in the hope that we can set up a community of SSE Broadband users - as they don't have an official forum of their own.
The address is http://www.discussisp.com
I'm hoping this will be useful to allow fellow members to share speeds, any issues and we can help each other should any problems arise. If anyone has any suggestions or can help I would appreciate it. Collating information in one place I believe is key.
Any questions please feel free to contact me.
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I can't see any advantage in using that new site over this site TBH.
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The best one, is he won't get banned unlike here or Plusnet, somewhere folks find a need.
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Have you looked at the site?
Very odd. It's a dotcom domain, not .uk, it is discussisp but he proclaims it is for SSE specifically, so why not discusssse, and its Home page refers to SSE in its preamble but the general tone appears to be for any ISP.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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I did the same swop last Thursday.
Obtained username and password from SSE two days ahead. (To keep Asus router).
Stayed in as required (on penalty of £105).
Two problems:
1. BT Openreach didn't visit the house or bother to phone to say they'd made the switch.
2. I tested the new credentials at various times during the day but without success, then contacted SSE. After a long wait I found I had been given the wrong password. It had a spurious 'A' at the beginning.
Hope this report of wasted time will save others!
Mike
PS I gather SSE also use Talktalk for their service. Frightening thought.
Edited by deleted (Sat 04-Jun-16 16:22:19)
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PS I gather SSE also use Talktalk for their service. Frightening thought. Can't see why; AAISP also use TalkTalk 
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I guess it depends on your individual experience but reviews of Talktalk seem to me to be largely negative e.g. here
Mike
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TalkTalk retail and TalkTalk Business Wholesale are very differently rated.
Many ISPs, including as has been said AAISP, are using TTB Wholesale. It seems to be rather good from both reports here from customers on the packages these ISPs provide, and the fact gthat more and more ISPs are looking at using it.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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No Bob, not looked - Just gave the first positive reason for running your own site. Done it myself many times to do as I wish without having to answer to jumped up forum police, but after a while you get fed up with keeping it updated. Even being an Amazon affiliate doesn't live up to expectations unless you have a mega-site, but then you run full circle of being like the big sites and being more worried upsetting income than free speech and information.
Edit:- Just took a look - Flashbacks of most posts by 'admin' and very little in the way of replies ..... Mind-bleach time lol
Edited by professor973 (Sun 05-Jun-16 09:45:24)
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.
It'll be interesting to see how he handles spammer signups as well. Captcha is far from all that is needed. As you have probably found.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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To be fair, it is a new forum and it is just for SSE. Yes, a lot of admin posts, but presumably just to get it started off with useful information. I am a member and although not technically minded am enjoying some of the input being entered by others. It is also easier to wander in and see content just for that provider rather than look through a forum dedicated to "providers without a forum" here as sometime thread titles can be a bit misleading .
I don't think it will be a substitute for here, but every little helps 
Mark
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"Discuss ISP - Discussing UK Internet Services Providers (ISP)".
Plus the domain name where ending in sse would seem more appropriate if it isn't for other ISPs as well. Why .com not the now available(and cheaper) .uk?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Agree the Plus for single provider. You will see above that I noted there was a place for a Plusnet specific forum where one could get banned for nothing more than pointing out PN shortcomings, unlike your own site.
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It isn't his site .
Edit - I hope!
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Edited by RobertoS (Sun 05-Jun-16 23:06:39)
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Lol - We 'Own' less and less these days, and that's before the onset of EU NI numbers!
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Hi,
Sorry for the delay in replying back - been quite busy with the site.
I just wanted to answer a few of the questions that have been highlighted in this thread.
I was originally going to include 'SSE' within the name of the site and domain, but after reading up on domain names that have been disputed for containing already established company names I didn't want to take that chance. The last thing I would want would be for SSE to come along and say the domain name contains there registered trademark, etc. I thought keeping the name generic would be the safest way to go.
With regards to .uk / .com I decided on .com as it is still the most popular domain name type - that was the only reason.
There might only be 32 registered users at the moment (including admin account) but hopefully more people will register and will be a useful resource for many.
James
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Then maybe "Discussing UK Internet Services Providers" needs changing to "Discussing UK Internet Services Provider SSE".
That would be a statement of fact, with no possible infringement of anything .
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Thank you - Well spotted. I've now corrected this.
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That was the main problem I saw with your site. It is far clearer now.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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