Migrating to Pulse8 FTTC £75 Fibre Upgrade Charge?

Does one have to pay the '£75 Fibre Upgrade Charge' if it's just a FTTC to FTTC migration?

In your case it is a migration from BT Wholesale to TalkTalk Business Wholesale so not as simple as BTW to BTW.

Also of course it is only a monthly contract.

In reply to a post by RobertoS:

In your case it is a migration from BT Wholesale to TalkTalk Business Wholesale so not as simple as BTW to BTW.

Also of course it is only a monthly contract.

Understood, thanks.

Looks like Zen is the best choice.

EDIT: I noticed you're on AAISP, is that unlimited usage?

Edited by deleted (Sun 10-Apr-16 00:03:04)

Nope, AAISP isn't unlimited. Though they do have a rather expensive TeraByte product.

Personally I wouldn't touch Zen with a barge pole. Too many posts on here over the years where it is clear that on domestic products they roll over fairly easily if BT Wholesale or Openreach say no. I don't know about their business products.

In reply to a post by RobertoS:

Nope, AAISP isn't unlimited. Though they do have a rather expensive TeraByte product.

Personally I wouldn't touch Zen with a barge pole. Too many posts on here over the years where it is clear that on domestic products they roll over fairly easily if BT Wholesale or Openreach say no. I don't know about their business products.

Thanks for the heads up.

It seems really difficult to find a decent FTTC provider these days...Cannot decide yet...

Edited by deleted (Sun 10-Apr-16 00:20:15)

It is very difficult, I would also avoid Zen for the moment, there seems to be some network issues that have been around since late last year, I also found that you don't get much different support to other providers with Zen and some of there policies are home moves are very odd indeed.

Right now I would say BT is the best performer I\ve come across, they're customer service sucks though... I plan to switch to Andrew & Arnold at the first chance possible.

I saw that you have LRS (Line Rental Saver) with BT, might be worth stay put and give the market a good looking over and keep an eye on known issues with potential providers

To be fair though the zen issues only seem to be affecting those customers who connect via their London data centre, i connect to Zen via their Manchester pop/data centre and haven't been seeing what other have been reporting , (makes a change)lol

But I'm not on Zen's llu / back-haul I'm at the mercy of BTW

As for the OP staying with BT because they have LRS . that IMO isn't justification to stay with BT for voice services, there is cheaper providers out there Pulse 8 is one of them
They do line rental only , monthly contract and cheaper calls

As for having BT for my isp. that would be a definite NO It could be free and that would still be my answer

Edited by tommy45 (Sun 10-Apr-16 04:25:30)

In reply to a post by tommy45:

To be fair though the zen issues only seem to be affecting those customers who connect via their London data centre, i connect to Zen via their Manchester pop/data centre and haven't been seeing what other have been reporting , (makes a change)lol

But I'm not on Zen's llu / back-haul I'm at the mercy of BTW

As for the OP staying with BT because they have LRS . that IMO isn't justification to stay with BT for voice services, there is cheaper providers out there Pulse 8 is one of them
They do line rental only , monthly contract and cheaper calls

As for having BT for my isp. that would be a definite NO It could be free and that would still be my answer

There's no contract with BT LRS right? I'm free to go elsewhere but won't get refunded for unused months I presume?

In reply to a post by tommy45:

To be fair though the zen issues only seem to be affecting those customers who connect via their London data centre, i connect to Zen via their Manchester pop/data centre and haven't been seeing what other have been reporting , (makes a change)lol

But I'm not on Zen's llu / back-haul I'm at the mercy of BTW

As for the OP staying with BT because they have LRS . that IMO isn't justification to stay with BT for voice services, there is cheaper providers out there Pulse 8 is one of them
They do line rental only , monthly contract and cheaper calls

Well 'IMO' joining an ISP that has customers wantig to leave is silly, and taking the risk based on 'maybe' getting connected to a 'currently unaffected' part of the network is also risky...

Also there isn't much point in the OP wasting money from their LRS.

I'm not suggesting they should stay with BT but based on their reason for wanting to switch I wouldn't bother moving, if anything I would just raise a comaplint to get the line looked at by someone in the know.

Also Pulse8 has been considered by the OP but they are 'quiet rightly' not too happy about the £75 migration charge and I also beleive they are looking for a better offer also.

In reply to a post by smsmasters:

There's no contract with BT LRS right? I'm free to go elsewhere but won't get refunded for unused months I presume?

How much would yo lose out on by bailing?, as you say your right, LRS in non refundable!

I would try Pluse8 first for your FTTC.
The £75 charge is easily forgotten as it is backed up by a monthly rolling contract.

As other have said I would avoid Zen completely, I am not going to bash a previous provider on the forums but take note please.
Up till about 18-20 months ago I would have praised them to the moon and back but they have changed the way they do business.

Just remember there are other providers that are highly rated on here also!

In reply to a post by mlmclaren:

In reply to a post by smsmasters:

There's no contract with BT LRS right? I'm free to go elsewhere but won't get refunded for unused months I presume?

How much would yo lose out on by bailing?, as you say your right, LRS in non refundable!

3 months left of LRS.

However, there is 10% off the normal £16.99 monthly line rental if paid one year in advance:

£16.99 x 12 = £203.88
10% off = £183.49

9 months using normal rate:
£16.99 x 9 = £152.91

9 months using discounted rate:
(£183.49 / 12) x 9 = £137.62

Total lost:
£183.49 - £152.91 = £30.58 (I think this is the right answer to consider)
£183.49 - £137.62 = £45.87

I think to break even I would have to leave after the 11th month.

Edited by deleted (Sun 10-Apr-16 23:27:40)

In reply to a post by smsmasters:

There's no contract with BT LRS right? I'm free to go elsewhere but won't get refunded for unused months I presume?

Not with LRS no, But you also have to take one of the calling plans ,in order to get lrs, So the question would be this, by renewing lrs or buying it for the first time, are you also renewing your calling plan min term? and your right in that the lrs is non refundable

As for Zen i can only report as i find, I in the past 12mths of being with zen have experienced peak time capacity issues twice , and both of those where down to btw and their overloading of their svlans, both times this was sorted out by Zen's support, though i did have a bit of a fight, because BTW required evidence of an issue or they would reject it, but both times Zen presented the needed evidence and BTW fixed the problem

Had i been with Plusnot i would of still had the issue, those are my personal experiences , that's all i can say,

Edited by tommy45 (Sun 10-Apr-16 23:36:36)

I paid a small fortune to move to pulse8 from virgin media where I had no telephone line so had to pay around £194 which included the first months line rental (this was with £25 knocked off for activation as well)

Aside from the cost it's a very good isp you speak to people who are very technical and will do whatever they can to help you out and the speeds for me are the same 24/7 which is something virginmedia could never provide me within the last 6 months of my contract.

Also don't forget there is no contract so if you are not happy you have lost £75 only rather than being stuck with BT for 12 or 18 months with no way to get out.

I just moved away from Pulse8 to AAISP (wanted Ipv6 and generally have wanted to be an AAISP customer for a while due to their transparency but before the new 1TB packages could never justify the cost) had been a customer of Pulse8 just over a year but only on FTTC for a few months (Silly waste of £75 on my part but that's my fault for not planning ahead properly).

Pulse8 have been great, the few times I needed to contact them I've always spoken to someone knowledgeable, they also have a fairly unique proposition in terms of risking 30day terms on FTTC given I'm pretty sure it's a 12month term imposed on them by TT.

The service itself seems to be resold TT business and seems to be a TT issued IP.etc but that said It performed as advertised, no issues with speeds/reliability

Also no problems cancelling, no pushy sales tactics none of that rubbish nice simple confirmation of the instruction and then carrying it out.

Certainly if you just want broadband that works, want to avoid large call-centres and want an provider that actually seem to care about the service they provide you can't go far wrong with Pulse8 I'd certainly be happy to recommend them based on the service I received.

Edited by dragon2611 (Tue 03-May-16 13:02:18)

Sig update time?

Sig will need updating but as neither the Cease or the New provide have gone through yet it's still accurate at the moment

In reply to a post by dragon2611:

I just moved away from Pulse8 to AAISP

You'd fail a 7-year old's SATS test .

Probably...