Origin Broadband

Any "updates" on Origin?

Found a couple of posts, but they seem to be very low key.

Looking to swap from Sky as coming to the end of my contract and Plusnet want to charge me for going back, but Origin don't. Not quite sure how that works. Is there actually a cost involved and do some ISPs absorb this and some don't or are Plusnet just out to make money for Openreach?

£11 migration charge (plus VAT) but if this is fttc usually loads of offers with no setup fee

So £50 is taking the Micheal?

New customers can get free setup on the up to 38 Mbps service https://www.thinkbroadband.com/isps/plusnet but without seeing all the details and how long you've not been a customer of theirs difficult to say for sure...

Maybe you should go find out what other providers will charge you to move to them

From what I can determine Origin are a plusnet reseller.

My parents are on a bog standard ADSL service with them. Currently syncing at 448000 / 576000. Customer service is slow. I reported a line fault on Thursday with them, and only yesterday did they both to get back to say "Oh, we've decided an engineer is required, when are you in?" and they did via an email to my parents - who's internet connection is very unstable, and the line is very crackly.

If you have a decent line and don't expect to have issues then they may be fair game.

https://www.thinkbroadband.com/broadband/monitoring/...

In reply to a post by mbames:

Customer service is slow.

Plusnet was about an hour's wait on the phone when I was with them a year ago.

Do they use Plusnet for their support?

HTH? :-

Sky 12 mth contract from Dec 2016
Plusnet 12 mth contract from Dec 2015
EE Mar 2015 to Nov 2015
New Call Telecom 12 mth contract from Jan 2014
Plusnet Jan 2012 to June 2014

They seem to use their own staff for support. At least plusnet were somewhat quicker at attempting to resolve issues - getting an engineer out never really seemed to be an issue.

In this case a demolished telegraph pole and a really crackly line which has dropped its sync by 66% (when it works) and they are still dragging their feet

Returning to an ISP within 12 months of leaving can often mean the best deals are not available, i.e. limits in place to stop people exploiting the cashback offers etc

In other thread it has been suggested that the £50 might be down to you opting for a monthly contract, rather than the usual 12 to 18 months

I stupidly moved to these guys from BT in rural Norfolk thinking "hey, they all use the same copper" and the speed is so [censored] anyway, how much difference could it make?

They are truly awful, I heard nothing from them regarding a live date from the day I subscribed only to be told, when I called them (more on that to come) that my live date was 2 days prior. This was patent b/s as my BT service was still live. It took ages to get this sorted out, each time you call them (yes, their own staff, nothing to do with Plusnet) you are on hold for a minimum of 30 minutes.

By the time I realised this was just going to be a world of hurt and wanted to move back to BT, I was told that I was out of my cooling off period and, effectively "bad luck, you are stuck with us".

There is a lot of information on other forums and a Twitter group dedicated to Origin, I doubt they have a single satisfied customer.

Not that I have an opinion, mind you....8-))