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Standard User vinnym70
(newbie) Sat 19-Jun-21 16:44:37
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People's Fibre


[link to this post]
 
Recently joined People's Fibre in the Braintree area as a bit of a punt - there seems to be very little written about them.

Anyone have any experiences to share? First impressions are very good and I've signed up for 900Mbps symmetric which is on offer at £30pm for 18 months.

Install was very simple and straightforward. Fibre comes to my property via existing ducts so no digging up.
Single hole in the front of the house to allow entry for the fibre, fibre then terminated at an ONT then cat 5e to their supplied Linksys Velop wifi router which seems to be completely 'unlocked'
Standard User tboorman
(fountain of knowledge) Sat 19-Jun-21 17:37:49
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
That's a very good price for 900 Mbps symmetric. Have you done any speed tests?
Standard User Fastman3
(member) Sat 19-Jun-21 17:51:15
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Re: People's Fibre


[re: tboorman] [link to this post]
 
whos network are they using


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Standard User tboorman
(fountain of knowledge) Sat 19-Jun-21 18:00:08
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Re: People's Fibre


[re: Fastman3] [link to this post]
 
According to https://peoplesfibre.co.uk/cities/braintree:

We’ve installed over 40,000 metres of our full fibre cable in Braintree, which will be able to bring lightning-fast broadband to more than 20,000 homes and businesses.
Standard User sheephouse
(committed) Sat 19-Jun-21 19:08:13
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Re: People's Fibre


[re: tboorman] [link to this post]
 
40,000 metres of fibre to reach 20,000 homes and businesses? Doesn't that mean the properties are only 2m apart on average?
Standard User vinnym70
(newbie) Sat 19-Jun-21 23:13:16
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Re: People's Fibre


[re: tboorman] [link to this post]
 
The Velop wifi router has a speedtest built into it - it claims 942.2 Mbps upload and 897.3 download

I don't generally use any wired devices around the house but a speedtest on a wireless device close to the router (same room) reports 450 up and down on 5GHz wireless.
Standard User vinnym70
(newbie) Sat 19-Jun-21 23:15:56
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Re: People's Fibre


[re: Fastman3] [link to this post]
 
I have no idea about the network they're using and that's one of my reasons for posting here.

There seems very little written about this ISP - I'm used to the usual comments about what network an ISP uses, the merits of swapping out the provided routers, etc.

But I see nothing for this ISP that any obvious searching has thrown up.
Standard User pluralist
(member) Sun 20-Jun-21 12:37:43
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Re: People's Fibre


[re: Fastman3] [link to this post]
 
In reply to a post by Fastman3:
whos network are they using
The person running People's Fibre appears to be a Icelander, Leo Chong, who seems to have a bit of a problem navigating Companies House smile. Somebody has invested a high six-figure sum (sterling), possibly $1 million, according to the first year accounts.

This makes interesting reading:
Text
1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
2425
tracert peoplesfibre.co.uk
 Tracing route to peoplesfibre.co.UK [76.76.21.21]
over a maximum of 30 hops: 
  1     3 ms     2 ms     2 ms  homerouter.cpe [192.168.8.1]  2     *        *        *     Request timed out.
  3   115 ms   100 ms   100 ms  172.21.147.65  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.  6    46 ms    36 ms    41 ms  172.21.153.81
  7     *        *        *     Request timed out.  8    29 ms    42 ms    46 ms  172.21.128.82
  9    43 ms    38 ms    38 ms  99.82.178.147 10   115 ms    43 ms    36 ms  99.82.178.146
 11    74 ms   100 ms   102 ms  52.94.32.136 12   152 ms   101 ms   316 ms  54.239.100.83
 13   161 ms   308 ms    98 ms  54.239.45.231 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out. 16     *        *        *     Request timed out.
 17   114 ms   100 ms   100 ms  150.222.65.24 18    73 ms   100 ms   100 ms  76.76.21.21
 Trace complete.
I haven't checked the IP addresses on the route, but 76.76.21.21 looks to be Vercel Inc. in California.

Connections: OnePlus 8 Pro, 4G max 165Mbps down, 24Mbps up on Three Mobile, and B311 4G router, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
Standard User jchamier
(eat-sleep-adslguide) Sun 20-Jun-21 12:43:45
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Re: People's Fibre


[re: pluralist] [link to this post]
 
In reply to a post by pluralist:
I haven't checked the IP addresses on the route, but 76.76.21.21 looks to be Vercel Inc. in California.
Outsourced website, cheap US hosting I suspect. Would be interesting to get a customer IP address, that might reveal backhaul name.

The website publishes their AS number (AS207449) which some people might be able to locate interconnects?

21 years of broadband connectivity since 1999 trial - Live BQM

Edited by jchamier (Sun 20-Jun-21 12:44:54)

Standard User jpm
(committed) Sun 20-Jun-21 12:54:02
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Re: People's Fibre


[re: jchamier] [link to this post]
 
RIPE shows that it's all Cogent

https://stat.ripe.net/app/launchpad/S1_207449_C13C31...
Standard User pluralist
(member) Sun 20-Jun-21 13:28:04
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Re: People's Fibre


[re: jpm] [link to this post]
 
I believe you but don't see where your link mentions Cogent. As James says, the user's IP address would help, but needs to be by PM to one of us rather than posted in public.

Connections: OnePlus 8 Pro, 4G max 165Mbps down, 24Mbps up on Three Mobile, and B311 4G router, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
Standard User jchamier
(eat-sleep-adslguide) Sun 20-Jun-21 13:37:54
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Re: People's Fibre


[re: pluralist] [link to this post]
 
In reply to a post by pluralist:
I believe you but don't see where your link mentions Cogent. As James says, the user's IP address would help, but needs to be by PM to one of us rather than posted in public.
You have to prowl around the RIPE interface, which I wasn't familiar with, so many thanks to jpm for the link. You can see which other Autonomous Systems the ISP peers with using BGP which is how the core of the internet works. (ISP to ISP).

You can even see which IPv4 and IPv6 space they announce, so the customer will most likely be on one of these v4 ranges:
193.17.176.0/23
193.17.87.0/24
193.17.86.0/24

Cogent Communications are a huge international ISP transit, linking lots of ISPs together. A small ISP will only link to one transit partner. The AS neighbours shows only "1 left, 0 right, and 1 unique" which shows the scale of the operation. Contrast to other ISPs networks.

In the lower right you can open up the WHOIS section, and the "Other Values" and it shows that this AS links to AS174. They accept anything from 174 and 174 announces them, so 174 is the parent. AS174 is Cogent Comms.

Pretty much answers my questions, maybe not others. Small regional ISP whom has just started. May be able to scale as they gain customers.

21 years of broadband connectivity since 1999 trial - Live BQM

Edited by jchamier (Sun 20-Jun-21 13:45:19)

Standard User vinnym70
(newbie) Sun 20-Jun-21 15:46:24
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Re: People's Fibre


[re: jchamier] [link to this post]
 
I can confirm my IP is in the 193.17.86.0/24 range

I'm assuming the company has been subject to reasonable financial scrutiny as they're one of the providers working with Essex County Council as part of their Superfast Essex project but I would agree the lack of internet coverage doesn't paint the most positive picture.

But then, Superfast Essex seems to be a little confused in how it's managing rollouts (if indeed, they do any management) - after many years of having no choice other than Openreach ADSL/VDSL products, the area now has Gigaclear and People's Fibre competing for business in the same areas. I would has assumed the role of a council project would be to ensure all areas receive 'superfast' speeds in the shortest time-frame rather than encourage competitors to fight over the same areas.
Standard User deleted
(deleted) Sun 20-Jun-21 17:25:12
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
People's fibre are using Openreach PIA to lay their fibre. They are using Neos Networks (formally SSE) for the backhaul link to one of the Telehouse DC's in docklands.Their main POP is on the Aetheric Road/Rayne Road junction in Braintree. My neighbour works for them. Due to their small IP allocation I wonder whether they are using CGNAT.
Standard User vinnym70
(newbie) Sun 20-Jun-21 21:15:08
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Re: People's Fibre


[re: deleted] [link to this post]
 
It seems locally that Gigaclear have been responsible for some significant roadworks.
I don't seem to recall People's Fibre doing the same - although there were a lot of roadworks at the junction noted 6/8 months ago.

I really don't know the difference of how their respective rollouts are progressing.

All I can offer as a comparison is that Gigaclear dug a trench to my parents house, seemingly for no reason other than to serve their property. Given they never expressed an interest in faster internet, all they have to show for this is some new tarmac over that trench. Conversely People's Fibre seem content using the existing (Openreach) ducts to deliver their fibre with minimal incursion.
Standard User jpm
(committed) Sun 20-Jun-21 22:42:53
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Re: People's Fibre


[re: deleted] [link to this post]
 
At this point any new ISP starting up is going to have issues with getting IPv4 space. They need to be (preferably static) IPv6 from the start which at least goes some way to alleviating the issues with IPv4 CGNAT as far as voice calling and gaming is concerned.

Any ISP that is doing CGNAT and has no IPv6 deployed needs to figure out what their strategy is, and hire people who understand v6 to get it rolled out.

Edited by jpm (Sun 20-Jun-21 22:45:51)

Standard User deleted
(deleted) Mon 21-Jun-21 08:30:56
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
In reply to a post by vinnym70:
It seems locally that Gigaclear have been responsible for some significant roadworks.
I don't seem to recall People's Fibre doing the same - although there were a lot of roadworks at the junction noted 6/8 months ago.

I really don't know the difference of how their respective rollouts are progressing.

All I can offer as a comparison is that Gigaclear dug a trench to my parents house, seemingly for no reason other than to serve their property. Given they never expressed an interest in faster internet, all they have to show for this is some new tarmac over that trench. Conversely People's Fibre seem content using the existing (Openreach) ducts to deliver their fibre with minimal incursion.

Yes Braintree, Rayne and Bocking are Gigaclear's first big commercial rollout. They are using a combination of their own digging (MAP are doing most of the civils) with some Openreach PIA where it makes sense. Their progress is pretty good. Slow start in Braintree (the initial parts of the rollout in the northwest of the town were done under Superfast Essex) but since they started their commercial rollout back in September 2020 they've done the whole of Rayne (some small areas not active yet) and most of the west of the town and Great Notley. This is where there has been a bit of conflict with People's Fibre, who were trying to roll out to the Great Notley area first, they have also done a lot of the east of the town.
Standard User deleted
(deleted) Mon 21-Jun-21 08:33:03
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Re: People's Fibre


[re: jpm] [link to this post]
 
In reply to a post by jpm:
At this point any new ISP starting up is going to have issues with getting IPv4 space. They need to be (preferably static) IPv6 from the start which at least goes some way to alleviating the issues with IPv4 CGNAT as far as voice calling and gaming is concerned.

Any ISP that is doing CGNAT and has no IPv6 deployed needs to figure out what their strategy is, and hire people who understand v6 to get it rolled out.

This was kind of my point. I will see if I can get more info on their strategy. The IPv4 marketplace is expensive, obviously!
Standard User jpm
(committed) Mon 22-Nov-21 20:07:15
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Re: People's Fibre


[re: deleted] [link to this post]
 
RIP

https://www.ispreview.co.uk/index.php/2021/11/casual...
Standard User vinnym70
(newbie) Mon 27-Dec-21 23:41:44
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Re: People's Fibre


[re: jpm] [link to this post]
 
People's Fibre now taken over by Swish Fibre which seems to be mainly operating in home counties on the other sides of London to Essex - informed by email on Xmas Eve.

Not sure if it's associated (or when it happened) but my IP address is now in the 100.64.0 space per my router but whatismyip dot com shows 193.17.87

Today, I've noticed a lot of regularly used websites popping up with various Cloudflare checks which are either transient check pages or captchas that need to be interacted with OR (worst) seem to results in some websites and apps just failing to load. I can fairly much prove this is down to something to do with my People's Fibre connection as I still have my old Plusnet service available and/or mobile internet to compare with and neither exhibit the same behaviour.

I'll give a router restart a try at some point.
Standard User jpm
(committed) Tue 28-Dec-21 11:45:42
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
You're on CGNAT:

https://en.wikipedia.org/wiki/IPv4_shared_address_space
Standard User vinnym70
(newbie) Tue 28-Dec-21 13:41:46
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Re: People's Fibre


[re: jpm] [link to this post]
 
Thanks for that .. makes a lot of sense but it's very different to how the IPs were allocated when first set up.
CGNAT would appear to be quite common then so I guess it's not the reason for the continual Cloudflare checks and redirects and a router restart didn't change anything.
Standard User jpm
(committed) Tue 28-Dec-21 15:01:13
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
My understanding was that People's Fibre was CGNAT by default unless you paid for a static IP. It's possible that you had a static IP without paying for it, and that config has now reverted to CGNAT. Or you are paying but the configuration has broken.

Seeing CAPTCHAs etc. is not unusual for CGNAT connections. You *should* also have IPv6 available to you which should go a long way to alleviating the problem as long as the sites you're accessing are using it.
Standard User vinnym70
(newbie) Wed 29-Dec-21 14:01:33
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Re: People's Fibre


[re: jpm] [link to this post]
 
I don't believe a static IP is something People's Fibre offered, although I guess it's possible that they've had to move to CGNAT at some point as their customer base increased and they started to have financial problems that seems to have led to them being taken over by Swish.

No IPv6 configured on my connection.

The Cloudflare stuff has disappeared as of this morning and neither my CGNAT or public IP addresses have changed.
Standard User beefcakechipz
(regular) Wed 29-Dec-21 16:36:49
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
Intresting news https://www.ispreview.co.uk/index.php/2021/12/troubl...
Standard User jpm
(committed) Wed 29-Dec-21 17:08:50
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
They did, at least they did before they went into administration:

https://peoplesfibre.co.uk/terms-and-conditions

4.14 IP Address. People’s Fibre supplies the use of IP addresses to its customers and People’s Fibre owns these IP addresses. Home and Business Broadband Services uses Carrier Grade NAT (CGN) (RFC6598) but can if needed get a public ipv4 through DHCP (for a monthly charge). Business Broadband Services can also order static IPv4 addresses separately. Price for static IPv4 address can be found in the price sheet. We reserve the right to recall our IP addresses after the term of the Agreement has finished. We will give 90 days notice to the customer in this instance.


https://peoplesfibre.co.uk/priceguide

Public IPV4 Address

Due to the shortage of IPv4 addresses, we use Carrier Grade Nat (CGN) which allows for more efficient use of our IPv4 address range. This means that each time you access an IPv4 website, our network seamlessly allocates you a dynamic, rather than static, IP address from our pool of public addresses, with no disruption to service. This has no impact on the security of your connection – it’s simply about how we manage the allocation of our available IP addresses.

There are, however, some applications that may be affected by this. These include applications such as online gaming, VPNs, P2P applications and hosting at homes. If you do notice any issues and would like to transfer to a public IPv4 via DHCP for £5 a month, please contact our Customer Service team who will be happy to assist.


Edit: I see the references to the IP on the home service are about a public address rather than static. At least in the case of my colleague he was under the impression it was static, and it's not changed since it was allocated.

Edited by jpm (Wed 29-Dec-21 17:10:52)

Standard User vinnym70
(newbie) Thu 30-Dec-21 10:59:37
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Re: People's Fibre


[re: beefcakechipz] [link to this post]
 
Interesting about the level of take-up PF had seen in that article. It's been rock solid ever since I've had it but at that level of custom and offering 900mbit services for £30/month I guess someone has got their sums very wrong at the basic supply/demand forecast level.

I got connected in the summer, and as soon as it had been installed, I started to get folks knocking on my door asking how it was. There's only so many times you can go through the story before it gets tiresome so I pushed a plant pot infront of the little brown cover on the front of my house and the queries promptly dried up.

I guess the altnet provider space is rife for consolidation in the same way ISPs were in the noughties? Possibly up-to and including being bought out by much bigger telcos who will inherit nice new fibre networks?
Standard User jpm
(committed) Thu 30-Dec-21 15:10:56
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
The network only being available to subscribe to for ~6 months probably explains the low take-up, especially when a lot of the consumer contracts are 18-24 months long, and very few people would terminate a contract early to move to FTTP, or pay for two services for a year.

With another six months to a year of cashflow they would probably have made it.
Standard User j0hn83
(knowledge is power) Fri 31-Dec-21 16:38:30
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Re: People's Fibre


[re: jpm] [link to this post]
 
In reply to a post by jpm:
With another six months to a year of cashflow they would probably have made it.


I'm not so sure about that.

Even taking the above in to consideration (people in contracts etc), 150 active subscribers from over 5000 properties passed is shockingly low.
That's under 3% take up
Standard User vinnym70
(newbie) Fri 31-Dec-21 20:25:58
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Re: People's Fibre


[re: j0hn83] [link to this post]
 
One thing I will say on this is that their marketing was quite intensive for a period early in 2021. Lots of ads on websites and lots of injecting their presence into social media.

But - the problem with that is whilst you might see the ads, and whilst you might be on their roadmap, the granularity of ads like this isn't sufficient to target only people who can get the services you can provide. I saw the ads a number of times and couldn't then subscribe and perhaps a lot of people lost interest.

PF and Gigaclear are (were) fighting over the same turf in the Braintree area. PF undercut Gigaclear and got my vote (I still can't get Gigaclear ~6 months later). But I still had until the end of 2021 on Plusnet to fall back should PF have been miserable. As noted above, not a single issue.

I'll assume that the costs PF incurred in building out their network in Braintree were significant. But I'll assume their built network is an asset in any sale.

It's an interesting scenario and something I suspect a lot of the new 'alt net' fibre providers will experience. I note another thread elsewhere on this forum suggesting not a lot of folks want FTTP. My major reason for moving was to stop paying for the traditional line rental that services reliant on Openreach can't detach themselves from.
Standard User j0hn83
(knowledge is power) Fri 31-Dec-21 21:34:00
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
In reply to a post by vinnym70:
My major reason for moving was to stop paying for the traditional line rental that services reliant on Openreach can't detach themselves from.


That's a misconception.

Openreach now sell broadband without the voice element.
It's almost the exact same price as with voice/line rental.

Take an example price of £29.99 a month for phone and broadband on Openreach...

A lot of people assume because they pay £19.99 a month line rental and £10.00 a month broadband that if they had no line rental the broadband would be £10.00. It wouldn't be/it isn't.
The line rental subsidizes the broadband in that scenario.
In reality standalone broadband without voice/line rental costs £1-2 cheaper, or the same. There's still a line being rented for the broadband.

Your People's Fibre/Swish Fibre connection also has line rental. They simply show your bill as a single price rather than breaking it down in to 2 parts.

Many Openreach providers now show a single price for phone and broadband with no mention of line rental. It isn't any cheaper.
Standard User Pheasant
(knowledge is power) Fri 31-Dec-21 21:37:04
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Re: People's Fibre


[re: j0hn83] [link to this post]
 
In reply to a post by j0hn83:
In reply to a post by jpm:
With another six months to a year of cashflow they would probably have made it.


I'm not so sure about that.

Even taking the above in to consideration (people in contracts etc), 150 active subscribers from over 5000 properties passed is shockingly low.
That's under 3% take up

Yeh 3% would have been a kick to the nether regions for the investors who were no doubt promised much, much more…

Interesting though the variation in takeup across the UK with Openreach this year which varies from 28% in England to a low of 11% in NI - the latter no doubt pushed down by the rapid network expansion there this year.
Standard User vinnym70
(learned) Fri 31-Dec-21 22:24:34
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Re: People's Fibre


[re: j0hn83] [link to this post]
 
I may live to eat my words but who wouldn't take up 900mbit FTTP for £30/month?

The landscape of how OR line rental is charged now is too skewed to make much sense and often hidden in introductory offers and the like. I've never been too keen on providers who bundle services together as it makes life way harder when you want to leave.

As you've pointed out, whether you take the voice element or not the price isn't much different. I 100% accept that OR have a network they need to maintain.

For me, an alternative provider just selling FTTP makes life a lot easier. A basic VoIP provider does all I need to replace my copper voice line and costs nothing bar the number porting costs.
Standard User j0hn83
(knowledge is power) Fri 31-Dec-21 22:49:29
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Re: People's Fibre


[re: vinnym70] [link to this post]
 
In reply to a post by vinnym70:
For me, an alternative provider just selling FTTP makes life a lot easier. A basic VoIP provider does all I need to replace my copper voice line and costs nothing bar the number porting costs.


I don't see why it needs to be an Alt-net to get that.

I'm with Talktalk FTTP over Openreach. Data only, no number no calls. A single item on the bill. No line rental.
My landline number was ported to VOIP around 7 years ago.

As I mentioned above Openreach sell data only variants now, both FTTC and FTTP.
Many providers sell these. It costs around the same as line rental + broadband bundled, with the flexibility to move your number to VOIP.

I can't disagree with you on the price though. £30 a month for a gigabit is excellent.
I pay £30 a month for 550/75 but that's a promotional offer that will need haggling at the end of my contract.
To upgrade to gigabit would cost me another £20 a month.

Edited by j0hn83 (Fri 31-Dec-21 23:08:39)

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