In reply to a post by Pheasant:

So are you agreeing with me now 🤣

Sort of. Cuckoo are still cheaper than most ISPs for 1 Gbps FTTP, and while their price is the same as BT's, they have the advantage of having a rolling one month contract. Even Aquiss only work out cheaper because of their offer of half price for the first 3 months. Assuming that Cuckoo's and Aquiss' prices remain the same, you would end up paying less than Aquiss with Cuckoo after 16 months (if I have done my maths right).

I love that we are being spoken about, but I also worry when the conversation is price driven as the race to the bottom never ends well. Our main focus has always been quality driven and will always remain so, so whilst it's a pleasure to be included in said conversations, our focus is on different goals and long term customer relations (32% of our customer have been with us 10+ years) and we include features such as Static IPs (v4 and v6) which are important to our customers.

What our friends at Cuckoo are doing is a model that I've been in the industry long enough to have seen play out many times with providers who have since been absorbed elsewhere. If it works for them, great, but that's not our model.

I will personally add, the release of their FTTP packages do, in my view seem a little rushed. A mixed message of marketing information and website information that differ, combined with averages that don't marry up with the products they are expected to be based upon, does raise an eyebrow for me.

Edited by aquiss (Thu 21-Oct-21 09:03:58)

In reply to a post by ukwoody:

I'm with Cuckoo and have found them excellent.
Their Customers service is not farmed out, its in house. Using Zendesk software like 1000s of other companies

I totally agree about zendesk and was trying to convince the prof that didn’t at all equate to an outsourced customer service. Total red herring!

Good to hear you like their support. As these guys are pretty new to the scene, and folks have lots of questions, have you had any cause to ‘test’ their support capability with a real world service issue / outage or billing issue - or is it just a general good vibe that you have had since joining them?

I appreciate that price is not the only factor that needs to be taken into account when choosing an ISP.

Do you see the price of your FTTP packages remaining the same for the forseeable future? Is the offer of half price for the first 3 months for your 1 Gbps FTTP package a limited time one?

Edited by tboorman (Thu 21-Oct-21 14:54:24)

In reply to a post by flippery:

FTTP £54.99 1 Gig down 175 Mbs Up interesting.

Wrong it 900 FTTP (u will never get 1000Mbps from ethernet 1Gig - only 900Mbps) and also upload is 115Mbps not 175Mbps

In reply to a post by professor973:

Cuckoo Broadband beats Zen for speed and price with a 30 day rolling contract.
https://www.cuckoo.co/

Seem so strange their FTTP on 80Mbps get 8Mbps upload? (surely should be 20Mbps as 8Mbps upload are mistake by this ISP)?

Openreach FTTP do have 80/20 FTTP not 80/8

In reply to a post by tboorman:

I appreciate that price is not the only factor that needs to be taken into account when choosing an ISP.

Do you see the price of your FTTP packages remaining the same for the forseeable future? Is the offer of half price for the first 3 months for your 1 Gbps FTTP package a limited time one?

The offer we are running is until the end of October (as October is always a quiet month for us), then will return to normal pricing. Commercially I can't comment on our future plans and conversations.

In reply to a post by aquiss:

The offer we are running is until the end of October (as October is always a quiet month for us), then will return to normal pricing. Commercially I can't comment on our future plans and conversations.

That is a pity, as my contract with Zen is until July next year - I realise that I am a bit premature in looking for a new ISP. With Cuckoo, I can schedule my switch in advance, but AFAIK, I cannot do the same with Aquiss.

Check their site, you will see their speeds are average actual customer speeds, which as far as I know it's a legal requirement to advertise a percentage of actual customer speeds. Either way, their speed is more than enough for most folks apart from those with more money that sense chasing speeds they will never need.

Everything as expected, from very good customer service to above quoted speed. Latency not quite as low as Zen but still very good and hopefully away from the regular drops I have had most days lately with Zen.
TTB without the unbundling of Pulse8 and cheaper.
https://openspeedtest.com/results/50304528