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Standard User beefcakechipz
(regular) Tue 22-Feb-22 16:38:38
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uno ?


[link to this post]
 
Website not working.... are they still alive ? https://www.ispreview.co.uk/review/isp/uno/?category=17
Standard User j0hn83
(knowledge is power) Tue 22-Feb-22 17:18:00
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
It's working for me.
https://www.uno.uk/

Off topic: you've sent me an unrelated PM but you can't receive replies because of your privacy settings.
Standard User pluralist
(fountain of knowledge) Tue 22-Feb-22 17:36:39
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
Your link takes me to the review in ISPreview, and the links there above and beside the words "180 reviews" and the 4.5 stars take me to the uno site.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)

Edited by pluralist (Tue 22-Feb-22 17:38:59)


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Standard User beefcakechipz
(regular) Tue 22-Feb-22 20:39:11
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Re: uno ?


[re: pluralist] [link to this post]
 
ok no worries might be my side, i ping the site and got 100% packet loss. Its the only site that will not load for me i thought maybe it was offline.
Standard User user7423
(committed) Wed 23-Feb-22 08:15:34
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
Working for me, and I am a customer of Uno, there has not been any downtime on my connection (apart from powercuts due to the storms) or noticed my website, their website being down either.
Standard User Pheasant
(knowledge is power) Wed 23-Feb-22 08:56:00
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
If the website is unreachable, it could be your DNS or some other network settings on your terrestrial broadband connection.

Try from your phone (without using WiFi) and you should be able to access the site.
Standard User candlerb
(knowledge is power) Wed 23-Feb-22 14:05:08
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
ok no worries might be my side, i ping the site and got 100% packet loss.


Many webservers do block ping, and this one does.

Another issue are doing something weird in the HTTP server which is supposed to redirect you to HTTPS: that is, http://www.uno.uk/ or http://uno.uk/.

It works fine in Chrome, but they don't like connections from curl:

Text
1
23
45
67
8
$ curl -k http://www.uno.uk
<html><head><title>403 Forbidden</title></head>
<body><center><h1>403 Forbidden</h1></center>
<hr><center>nginx</center></body>
</html>


Therefore I think they are doing some broken matching on the browser type (User-Agent)

If this is what's affecting you, then entering "https://www.uno.uk" (including the full "https://" prefix) should fix it for you.

It doesn't give great confidence in their technical clue - but then again, many companies outsource their main website to a third party.
Standard User pluralist
(fountain of knowledge) Wed 23-Feb-22 14:22:12
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Re: uno ?


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
If this is what's affecting you, then entering "https://www.uno.uk" (including the full "https://" prefix) should fix it for you.
As per the first reply to the OP wink. I wonder if he tried it.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)
Standard User beefcakechipz
(regular) Wed 23-Feb-22 16:28:26
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Re: uno ?


[re: pluralist] [link to this post]
 
Niether work .... they dont like idnet customers fishing around their site ;P 02 data allows me to connect to the site..... just wont accept idnet connection.

Edited by beefcakechipz (Wed 23-Feb-22 16:29:41)

Standard User pluralist
(fountain of knowledge) Wed 23-Feb-22 16:35:57
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
It did occur to me you may be using a VPN. I wonder if that could perhaps cause the problem if a uno server router is involved.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)

Edited by pluralist (Wed 23-Feb-22 16:57:32)

Standard User beefcakechipz
(regular) Wed 23-Feb-22 16:42:02
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Re: uno ?


[re: pluralist] [link to this post]
 
Nope no vpn
ISP Representative uno
(isp) Wed 23-Feb-22 18:17:47
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Re: uno ?


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
It works fine in Chrome, but they don't like connections from curl:

Therefore I think they are doing some broken matching on the browser type (User-Agent)

It doesn't give great confidence in their technical clue - but then again, many companies outsource their main website to a third party.


It depends on what you define as legitimate usage. Chrome is expected but we're not expecting curl to hit the site and we've got some fairly strict WAF rules in place. I don't think we've had any queries from anyone not being able to do so either; sadly, the checker gets [ab]used frequently by some for bulk and repeated number lookups and this along with other measures are in place to limit that.

Matt

uno Communications
t: 0333 773 7700
uno Speedtest
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative uno
(isp) Wed 23-Feb-22 18:25:24
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
In reply to a post by beefcakechipz:
just wont accept idnet connection.


I can't spot anything this end.

We've had visits from netblocks assigned to "Infinity Developments", today and others days this week. Most recent being 5:13pm. I can't confirm which blocks though as we don't see that but certainly not a wider issue from Idnet or anything we're applying.

Matt

uno Communications
t: 0333 773 7700
uno Speedtest
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User beefcakechipz
(regular) Wed 23-Feb-22 19:34:16
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Re: uno ?


[re: uno] [link to this post]
 
odd i can access the uno speedtest you have in your sig but im not able to access the uno website.
I ran Network Diagnostics and it said my connection is fine, and uno website is not responding.
Strange how its the only site im not able to access ?

Edited by beefcakechipz (Wed 23-Feb-22 19:40:08)

Standard User pluralist
(fountain of knowledge) Wed 23-Feb-22 19:42:35
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
Please can you do a tracert to bbc.com and post the result.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)
Standard User beefcakechipz
(regular) Wed 23-Feb-22 19:50:32
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Re: uno ?


[re: pluralist] [link to this post]
 
smile

Edited by beefcakechipz (Thu 24-Feb-22 06:00:27)

Standard User pluralist
(fountain of knowledge) Wed 23-Feb-22 20:01:32
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
Ummm. Thanks.

Unfortunately it didn't do anything strange. I was looking for anything odd in the routing. frown

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)
Standard User beefcakechipz
(regular) Wed 23-Feb-22 20:03:39
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Re: uno ?


[re: pluralist] [link to this post]
 
i recently switched from fttc to SOGEA and now have a new ip could this affect anything ?
Standard User pluralist
(fountain of knowledge) Wed 23-Feb-22 20:13:31
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
Dunno sorry frown. Maybe it will to Matt but I doubt if its relevant, though your IP address may be the problem. That was why I asked about a VPN.

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)

Edited by pluralist (Wed 23-Feb-22 20:13:56)

Standard User jaydub
(fountain of knowledge) Wed 23-Feb-22 23:36:36
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Re: uno ?


[re: uno] [link to this post]
 
In reply to a post by uno:
I can't spot anything this end.

We've had visits from netblocks assigned to "Infinity Developments", today and others days this week. Most recent being 5:13pm. I can't confirm which blocks though as we don't see that but certainly not a wider issue from Idnet or anything we're applying.

Matt

I was one of them and am an IDNet FTTC user. Absolutely no issues accessing the web site or the speed test in Matt's signature. I can't ping though.
Standard User beefcakechipz
(regular) Thu 24-Feb-22 00:05:23
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Re: uno ?


[re: jaydub] [link to this post]
 
hmm before i switched from FTTC i could access it .

Edited by beefcakechipz (Thu 24-Feb-22 05:59:58)

Standard User pluralist
(fountain of knowledge) Thu 24-Feb-22 10:37:51
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
From FTTC with which ISP to FTTP with IDNet? And when?

You keep coming out with important other bits of information. All of which could be relevant but raise other questions such as those two. At the start you simply sent us to an ISPreview page about uno.

What else don't we know, such as how long ago since you could access the uno site, on what product from which provider?

Connections: OnePlus 8 Pro on Three 4+ (LTE)/5G and at home Three Mobile, with (Three)ZTE MF286D router giving about 113/20Mbps.
===========================================================================
“I have hardly ever known a mathematician who was capable of reasoning.” (Plato)
Standard User beefcakechipz
(regular) Thu 24-Feb-22 15:30:04
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Re: uno ?


[re: pluralist] [link to this post]
 
Fixed might have been my end, ive been given a new ip and i can now access the site!
Standard User Pheasant
(knowledge is power) Thu 24-Feb-22 17:16:49
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
Did you have a fixed IP, or an ordinary DHCP assigned IP address? I wonder if there was a strange routing issue at play on the previous IP address / perhaps as part of the change over. Dunno. Seems very odd.
Standard User beefcakechipz
(regular) Thu 24-Feb-22 19:25:26
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Re: uno ?


[re: Pheasant] [link to this post]
 
Fixed ip
Standard User Pheasant
(knowledge is power) Thu 24-Feb-22 19:32:25
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Re: uno ?


[re: beefcakechipz] [link to this post]
 
Hmmm. Wonder if the block of addresses it came from had been blacklisted somewhere along the food chain.
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