Aquiss now only 3 months half price

Aquiss have launched on the Fibre Heroes network. But while checking this out, I noticed that on Openreach they've reduced the half-price discount from 6 months to 3 months:

https://www.aquiss.net/unlimited-fttp-fibre-broadband/

Too bad... those who missed it, missed it!

Oh wow, yes, just noticed.
I joined Aquiss (Family 1000 plan/OR) in October 2022. It was a 1 year contract and so I can move to another provider penalty free and potentially save a few quid per month, as currently paying £55.
But here's the thing... in the 2+ years I have been with them, the service has been reliable and fast. I cannot recall even 1 service outage.
Aquiss also said that if I stay 3 years or more they will allow me to re-join using the current new subscriber's offers.
I could go cheaper with the likes of Sky or Onestream who had some tempting advertised prices... but my partner who works from home and is constantly in Teams and Zoom meetings, just loves the fact that the service from Aquiss just works 😀

In reply to a post by intvic:

… just loves the fact that the service from Aquiss just works 😀

And that is well worth a few pounds a month.

Thats very disappointing, never mind what people never had they will never miss and will find another broadband bargain elsewhere.

I did contact them about this (as I want to move to FTTP soon and was looking at them), seems offers can change from time to time with business needs.

Who knows it may change again.

In reply to a post by intvic:

Aquiss also said that if I stay 3 years or more they will allow me to re-join using the current new subscriber's offers.

That's interesting, I wasn't aware of that.

Still have over 18 months to go before I reach that milestone

In reply to a post by candlerb:

In reply to a post by intvic:

Aquiss also said that if I stay 3 years or more they will allow me to re-join using the current new subscriber's offers.

That's interesting, I wasn't aware of that.

Still have over 18 months to go before I reach that milestone

i wonder if we get a 3 badge! 😁

Seriously a fab isp though

That’s a shame. I was thinking about signing up when my Plusnet contract is up, but only 3 months half price takes the average above what I’m willing to pay.

They are an excellent provider; considering that if you like the service you may continue well beyond the initial 12 months, then not getting as big a discount as before is just a small write-off.

Key features for me:
- static IPv4 and IPv6
- rock solid service
- if there is an issue, immediate response to tickets by knowledgeable staff (often the top man himself)
- 12 month contract
- no in-contract price rises
- no end-of-contract price rises
- DON'T send a junk router that I don't want

You forgot

- once the half price period has finished pay a lot more per month than other providers.

😎

In reply to a post by candlerb:

- DON'T send a junk router that I don't want

That is actually something I would pay extra for. Although the junk router I had with the wireless internet was only junk because it was locked. It was a Mikrotik, which I have unlocked and repurposed as a wireless access point.

In reply to a post by PCJM40:

- once the half price period has finished pay a lot more per month than other providers.

Depends what you mean by "a lot".

I pay £45 per month for 300/50. Is that excessive?

On EE I could begin paying £35 for 500/75, but it quickly becomes £38, and a year later becomes £41, and then something unspecified at end of contract.

A better deal might be Sky 300/50 at £30. Prices do go up mid-contract, but their policy says that if they do, you have a 30 day window to leave penalty-free. There's a £5 setup fee, and it goes up to £43 out of contract, which is pretty much what I'm paying now.

Both EE and Sky have IPv6, but neither do static addresses, and I doubt their support matches up to Aquiss.

So honestly, I am happy to pay a relatively small premium for the level of service I get; but I totally understand it's not the provider for everyone.

You appear to be demonstrating EE and Sky are considerably cheaper than Aquiss and yet they provide customers with a much faster service and a router that they also provide support for.

Aquiss are just reselling TalkTalk aren't they? Maybe a better comparison would be with TalkTalk prices? TalkTalk appear to offer similarly more for less too.

The thing that puzzles me most with Aquiss is the 'no in contract price rises' where the price doubles in month 4 of the 12 month contract.

Edited by FibreBubble (Sat 08-Feb-25 21:47:21)

In reply to a post by PCJM40:

- once the half price period has finished pay a lot more per month than other providers.

In reply to a post by candlerb:

I pay £45 per month for 300/50. Is that excessive?

Yes, how about Plusnet

300/50 - £29 then £32 then £35
500/75 - £33 then £36 then £39
900/115 - £38 then £41 then £44

Even the 900/115 option after the two yearly increases is still cheaper than you're paying

Agree they don't do IPv6 or static IP but I have found that some people here recommend Aquiss to people who may not need either of these.

Edited by PCJM40 (Sat 08-Feb-25 22:27:33)

In reply to a post by FibreBubble:

You appear to be demonstrating EE and Sky are considerably cheaper than Aquiss and yet they provide customers with a much faster service and a router that they also provide support for.

A router which the ISP provides support for is not an unqualified benefit You often get locked in with the vendors IP address allocations for the customer's own network or no access to set your own fixed DHCP allocations etc. And the fact that they support the supplied router often means that they won't support the customer's router or can deny responsibility for not telling the customer about the logon requiring a vlan.

In reply to a post by FibreBubble:

Aquiss are just reselling TalkTalk aren't they? Maybe a better comparison would be with TalkTalk prices? TalkTalk appear to offer similarly more for less too.

At the moment they seem to have a range of to the premises wholesalers and run [some of?] the backend via City Fibre. That is changing, but if they are using anything from Talk Talk I very much doubt that they are rebadging TalkTalk. Perhaps Martin will confirm

In reply to a post by FibreBubble:

The thing that puzzles me most with Aquiss is the 'no in contract price rises' where the price doubles in month 4 of the 12 month contract.

It's a fine point, but what Aquiss are doing is more of an introductory discount. I consider in-contract price rises to be rises in price during a fixed term which are not fully specified at contract inception. Aquiss operate a minimum service period rather than serial contracts. So, with no in-contract price rises, if there is a price rise, then anyone affected will be outside the minimum service period and free to leave.

This to me is greatly preferable to the chicanery of annual contracts and negotiating deals.

Edited by DFScale (Sun 09-Feb-25 10:29:51)

In reply to a post by FibreBubble:

Aquiss are just reselling TalkTalk aren't they?

That's news to me. We have absolutely no relationship with TalkTalk and never have. Our Openreach business is directly with BT Wholesale.

The thing that puzzles me most with Aquiss is the 'no in contract price rises' where the price doubles in month 4 of the 12 month contract.

I can't be the only one eyerolling reading this. If that's the most puzzling thing, then we are doing a pretty decent job. I think our prices are very openly well explained.

Some folks work allegiances stay with them for life. So quaint and sweet. So if it ain’t BT, EE or Plusnet it must be bad 😂😂😎

Oops. And if it ain’t Openreach it must be part of the dreaded bubble of AltNets.

Just kidding @fibrebubble we love you 🥰

Edited by Pheasant (Sun 09-Feb-25 08:27:00)

In reply to a post by DFScale:

At the moment they seem to have a range of to the premises wholesalers and run [some of?] the backend via City Fibre.

My intention is to make a formal market statement in the coming months, but in summary, I ended a 15 year commercial agreement with the CityFibre Wholesale (nee Entanet) side of their business back in June 2024. I expect extremely high standards, that they in my eyes, were constantly failing to be met without resolutions. We outlined a series of improvements, none were delivered. Evaluation of the impact and risk they were placing on the business means they fell short of our standards. Our last remaining Openreach based customers via Entanet, will be directly within our own BTW relationship by the end of this month (Feb 2025).

Please could you point out where I have recommended any BT Group provider to anyone?

My apologies, I should have said Cityfibre, formerly Entanet. I should have remembered that!

Edited by FibreBubble (Sun 09-Feb-25 10:11:08)

In reply to a post by PCJM40:

Yes, how about Plusnet

300/50 - £29 then £32 then £35
500/75 - £33 then £36 then £39
900/115 - £38 then £41 then £44

Even the 900/115 option after the two yearly increases is still cheaper than you're paying

Yes but after 2 years it will add up another price rise yearly and it will never STOP! Aquiss is fixed price after 12 months contract and remains no price rise unless they stated it!

Edited by adslmax (Fri 14-Feb-25 13:10:17)

In reply to a post by adslmax:

Yes but after 2 years it will add up another price rise yearly and it will never STOP! Aquiss is fixed price after 12 months contract and remains no price rise unless they stated it!

Totally agree fella that after the two year Plusnet contract the price always rises but at that point if they or any other ISP doesn't agree an acceptable recontract price then its time to move on to another ISP. Personally I am not a customer who would stick with one ISP regardless of their renewal price, same with lots of other household bills. If they want me to be a loyal customer then they need to offer me a price that makes me want to stay.

loyal customer is long gone! Used to have for home & car insurance, broadband, mobile phone but not anymore sadly!

I disagree. Provided the seller/provider treats customers fairly and offers a good service then they I see no need to migrate for the sake of it.

I do have a thing about existing customers being treated the same as new customers which comes from endless negotiations with Sky TV at contract renewal time, There are marginal price differences between Aquiss/IdNet/Zen but they are not big enough to make me go from the known to the unknown.

Good Morning,

Just to confirm we are now offering 6 months half price again on Openreach packages, as can be seen https://www.aquiss.net/unlimited-fttp-fibre-broadband/

We also have a CityFibre offer (until March 31st), for those with active CityFibre services elsewhere who fancy a change of provider, that can be seen https://www.aquiss.net/cityfibre-offer/

One question, it seems that you have dropped or fttc from the product stack.

Thank you for updating everyone.

Have Openreach Wholesale given you any indication as to when you will be allowed to sell their 1.6gb product?

Very happy with my aquiss FTTP service. 5ms latency and throughput that seems to be rock solid regardless of time of day. I do like the 'no price rises' as that really annoys me with the others such as Sky who feel free to add costs mid contract but you are still locked in because of the T&Cs. Why does the contract terms only apply favorably to the supplier and not the consumer in this regard, it seems sensible that the price should be the price for the duration of the agreement so I am happy Aquiss see things the same way.

My only minor gripe is I wish the openreach prices would be lowered a bit, other similar tiered ISPs such as Zen or IDNet offer the 900mb package for 60 quid a year less and they're also baking in the cost of a 'free' router as well.

But otherwise great service well done cheers Aquiss

Edited by Silus (Fri 21-Feb-25 12:13:12)

I am with Aquiss SoGEA 80/20 happy so far. Still waiting for Openreach Full Fibre then will upgraded to Openreach Full Fibre 300 when it become available.

In reply to a post by Taras:

One question, it seems that you have dropped or fttc from the product stack.

FTTC was replaced with SoGEA, which still exists:
https://www.aquiss.net/unlimited-fttc-fibre-broadband/

In reply to a post by Spudgun:

Have Openreach Wholesale given you any indication as to when you will be allowed to sell their 1.6gb product?

It comes up in discussion with them every few weeks, no positive updates I can currently share, hence our focus and energy on other networks.

In reply to a post by aquiss:

In reply to a post by Taras:

One question, it seems that you have dropped or fttc from the product stack.

FTTC was replaced with SoGEA, which still exists:
https://www.aquiss.net/unlimited-fttc-fibre-broadband/

i did mean SoGEA (i still call it fttc in my head ...) I asked because its not shown on the front page as that goes only goes to fttp pages hence why i asked

In reply to a post by Taras:

i did mean SoGEA (i still call it fttc in my head ...) I asked because its not shown on the front page as that goes only goes to fttp pages hence why i asked

It's still on the opening page. Scroll down below the full fibre options, as it shows:

Not looking for Full Fibre broadband?

Thats OK! We still offer our copper based broadband services, known as SoGEA or Hybrid broadband, to 99% of UK properties.

Do you still offer SOGEA ADSL for areas that can't get any fibre solution? Someone was asking in the forums recently for an ADSL service (although preferably they would want one that has no contract or that could be transferred to FTTP at a new address in 4 months time).

In reply to a post by ian72:

Do you still offer SOGEA ADSL for areas that can't get any fibre solution?

We don't offer SoTAP I'm afraid.

We are personally seeing circa 65% coverage now our customers who are on ADSL, with FTTP appearing quickly, so it won't be long for many to have an option.

We don't offer SoTAP I'm afraid.

OK, thanks.

Very tempting, Martin. Very tempting!

I may be in touch.

I just signed up for 6 months half price !

In reply to a post by eatyourgreens:

I just signed up for 6 months half price !

It's a great deal, what speed package did you go for?

In reply to a post by eatyourgreens:

I just signed up for 6 months half price !

Ditto ! Went for the 900 Tier. Availability check was very quick and confirmed the order very promptly. I went for Aquiss as the reviews I've read were all very positive. Looking forward to my switch over in about 2 weeks.

Was messed about terribly by BT/EE when going to renew as;
1 - They wouldn't budge on price despite the EE website showing better prices and usual "new customers only", "Oh that s a student rate" Blah, Blah, Blah
2 - After telling BT/EE I was leaving, within a day I had several emails "We hate to see you go, so here's a better offer" ....
Unfortunatly too late, why the **** can't they just give the deal at the time. Sharp Business practice IMHO. I'm disgusted.

In reply to a post by CJT:

It's a great deal

Is it? probably only good for a year then its not a good deal when the full year costs kick in. Don't get me wrong, for those wanting to pay extra for good customer service then I can see the attraction but not everyone has that at the top of their priority list.

In reply to a post by PCJM40:

Is it? probably only good for a year then its not a good deal when the full year costs kick in. Don't get me wrong, for those wanting to pay extra for good customer service then I can see the attraction but not everyone has that at the top of their priority list.

It’s a 12 month contract with no installation fees, no addition price increases ( just the listed offer) and at the end of the 12 months you know what you’d be paying if you continued with them.

This is unlike most of the other operators who’s special offers aren’t really what they seem.

In reply to a post by CJT:

It’s a 12 month contract with no installation fees, no addition price increases ( just the listed offer) and at the end of the 12 months you know what you’d be paying if you continued with them.

This is unlike most of the other operators who’s special offers aren’t really what they seem.

Other than their customer service which I have already acknowledged is very good, then there is nothing really special about what they provide. If after a year you are happy at paying £42 a month for a 150Mbps over the Openreach network compared to a lot cheaper else where then that is a personal decision.

Edited by PCJM40 (Mon 10-Mar-25 12:56:24)

at the end of the 12 months you know what you’d be paying if you continued with them.

From what I can make of it, the 'no price increases' only covers the contract term and not out of contract prices. Perhaps this could be clarified? Obviously the 'no in contract price rises' excludes the in contract price rise after 6 months. Which is clearly better than the previous 3 months.

I have been with Aquiss for nearly 4 years. My monthly price was reduced whilst I was in my minimum term contract and it hasn’t risen since. Clearly, if Aquiss was to increase its monthly price then this might tempt me to look at what other providers are offering.

I don’t believe that any ISP now offers a fixed price for ever. Zen, I know, has withdrawn its offer for new contracts.

In reply to a post by FibreBubble:

From what I can make of it, the 'no price increases' only covers the contract term and not out of contract prices. Perhaps this could be clarified?

Effectively yes. But apart from what is effectively an introductory offer, 'in' and 'out of' contract prices are the same and whenever there is a price rise, you would be free to move and avoid the price rise. And you avoid the annual dance of a new contract, where the cheap price you might pay is carved into by a retentions department rather than decent customer services.

In reply to a post by PCJM40:

In reply to a post by CJT:

It's a great deal

Is it? probably only good for a year then its not a good deal when the full year costs kick in. Don't get me wrong, for those wanting to pay extra for good customer service then I can see the attraction but not everyone has that at the top of their priority list.

For me, the static iPv4 address and a static /56 of IPv6 are key, although I admit not everyone cares about those.

I have the 300/50 package at £45, and I think the price is reasonable for the quality of service I get. I would take this over 900/110 from the likes of BT any day.

In reply to a post by candlerb:

For me, the static iPv4 address and a static /56 of IPv6 are key.

I had forgotten about the static IPs which is extremely important to some so glad you have reminder me about that

In reply to a post by candlerb:

I have the 300/50 package at £45, and I think the price is reasonable for the quality of service I get.

^This I would jump to FTTP 300/50 once it become available! But not sure if it will give me 6 months half price moving from SoGEA 80/20 to FTTP 300/50 as it because it say new customer only. Maybe Martin will answer this.

Edited by adslmax (Mon 10-Mar-25 17:03:17)

Post deleted by eatyourgreens

Post deleted by eatyourgreens

In reply to a post by adslmax:

^This I would jump to FTTP 300/50 once it become available! But not sure if it will give me 6 months half price moving from SoGEA 80/20 to FTTP 300/50 as it because it say new customer only. Maybe Martin will answer this.

Pure Fibre 330 is £22.50 for 6 months rising to £45 from month 7.


Pure Fibre 550 is £25 for 6 months rising to £50 from month 7. I opted for 550

In reply to a post by PCJM40:

You forgot

- once the half price period has finished pay a lot more per month than other providers.

😎

Do I?

I decided to check out BT one of the main providers, this is their deal:

500Mbps
download speed

73Mbps upload

£45.99
a month

From 31 March 2026 - £48.99

12 Month cost (12 x £45.99) = £551.88

Aquiss offer £25 x 6 Months (£150) + £50 x 6 months (£300) = £450

Then it's £1.01 per month MORE expensive with Aquiss!

is that a lot more with Aquiss?

In reply to a post by CJT:

Pure Fibre 330 is £22.50 for 6 months rising to £45 from month 7.

So a total of £405 per year which is the equivalent to £33.75 per month over the 1 year contract

In reply to a post by CJT:

Pure Fibre 550 is £25 for 6 months rising to £50 from month 7.

So a total of £450 per year which is the equivalent to £37.50 per month over the 1 year contract

Chris as long as you're happy paying what you're paying 😎

Edited by PCJM40 (Wed 12-Mar-25 22:50:52)

You also need to factor in a free router if that is important to you. Aquiss does not provide any routers.

I look at the BB market from time to time and so far I have not found a deal which will tempt me away. I am happy with my router/mesh set up and over the past 4 years (nearly), Aquiss has provided a connection that is both robust and of good quality. That said, I did have a week’s outage when BTW placed a cease order on my line. Any ISP that uses BTW would have struggled to get a reconnection as was the case with Aquiss. (BTW as a wholesaler is not subject to OFCom oversight/regulation).

My daughter is with EE and she uses its provided hub. She intends to move when her contract ends in 3 months’ time.

In reply to a post by CJT:

I decided to check out BT one of the main providers, this is their deal:

500Mbps download speed

73Mbps upload

£45.99 a month

From 31 March 2026 - £48.99

12 Month cost (12 x £45.99) = £551.88

Aquiss offer £25 x 6 Months (£150) + £50 x 6 months (£300) = £450

Then it's £1.01 per month MORE expensive with Aquiss!

is that a lot more with Aquiss?

I thought I would go and fact check the accuracy of your post as I know some try to dabble with the facts to suit their claims and found the following for a 24 month BT contract compared to 2 x 12 month contract for Aquiss with the initial 6 month half price deal.

500Mbps download speed

BT

Initially £39.99 a month then from 31 March 2026 - £42.99

Cost (12 x £39.99) + (12 x £42.99) = £995.76

Aquiss

Initially £25.00 for 6 months then rising to £50.00

Cost (6 x £25.00) + (18 x £50) = £1050.00

Conclusion

Aquiss over the 24 month period is £54.24 MORE expensive.

Looking at the 900Mbps/ 12 month offer. The difference is a 1p/month in BT's favour; however, Aquiss comes out on top because of its 6 months at half price.

Aquiss would also win over 24 months as there are no annual or end-of-contract price rises.

In reply to a post by GoWest:

Looking at the 900Mbps/ 12 month offer. The difference is a 1p/month in BT's favour; however, Aquiss comes out on top because of its 6 months at half price.

Aquiss would also win over 24 months as there are no annual or end-of-contract price rises.

Fact checking: I found the following information for a 24 month BT contract compared to 2 x 12 month contract for Aquiss with the initial 6 month half price deal.

900Mbps download speed

BT

Initially £44.99 a month then from 31 March 2026 - £47.99

Cost (12 x £44.99) + (12 x £47.99) = £1115.76

Aquiss

Initially £37.50 for 6 months then rising to £55.00

Cost (6 x £27.50) + (18 x £55.00) = £1155.00

Conclusion

Aquiss over the 24 month period is £39.24 MORE expensive.

Edited by PCJM40 (Thu 13-Mar-25 14:11:19)

Aquiss - Quality, Best Customer Service, Overall highest standard of level care.

Well isn't this lovely

I'm slightly baffled by the motivation to support a PLC over that of a family run business, but each to their own I guess.

There is a heck of lot more to us than price, but if that's your metric, then I guess you win top trumps...congrats!

Well martin i am half way into my switch to becoming part of the family

In reply to a post by aquiss:

Well isn't this lovely

I'm slightly baffled by the motivation to support a PLC over that of a family run business, but each to their own I guess.

There is a heck of lot more to us than price, but if that's your metric, then I guess you win top trumps...congrats!

Martin,

If Aquiss fans are going to quote price as a justifier then its only fair to fact check what they are saying, I am not here to beat up on Aquiss but we do have to be honest, don't we?? If people want to quote customer service or static IP or a multitude of other reasons why they pick Aquiss then thats a different matter but price is so easy to check

As an aside regarding your comment about choosing a PLC over a family business, I hope you and your family practise what your preach and do all your purchases from a local corner shops rather than any of the larger retailers

I'll ignore your sarcastic comments at the end as its no better than throwing a toy out of the pram.

Edited by PCJM40 (Thu 13-Mar-25 17:15:19)

In reply to a post by GoWest:

Aquiss would also win over 24 months as there are no annual or end-of-contract price rises.

I'm not sure if the 'no end of contract price rises' is guaranteed as Aquiss appear to be able to change prices outside of the 12 month contract period.

Nothing is ever guaranteed when it comes to services and prices. I can only call it as I have experienced it. Aquiss REDUCED my contract price when I was still in my minimum term over 3 years ago, and it hasn’t increased its contract price in the 2 years and 11 months since the end of that minimum term. That said, other comparable ISPs (IDNet and Zen) have reduced their prices slightly for some of their FTTP products.

I admit that I have considered switching but consistent service does come into the equation. If you email Aquiss support you will get a response in minutes usually from Martin himself. I recall that one customer managed to clip his external fibre cable whilst strimming his lawn. He reported that Martin managed to get it fixed the same day.

In reply to a post by PCJM40:

]I thought I would go and fact check the accuracy of your post as I know some try to dabble with the facts to suit their claims and found the following for a 24 month BT contract compared to 2 x 12 month contract for Aquiss with the initial 6 month half price deal.

500Mbps download speed

BT

Initially £39.99 a month then from 31 March 2026 - £42.99

Cost (12 x £39.99) + (12 x £42.99) = £995.76

Aquiss

Initially £25.00 for 6 months then rising to £50.00

Cost (6 x £25.00) + (18 x £50) = £1050.00

Conclusion

Aquiss over the 24 month period is £54.24 MORE expensive.

Well if you decided to compare Apples with Pears (as you have done comparing a 12 month deal with a 24 month one, then BT would be in a position to offer a better deal... but I am not signing a 24 month deal am I.....

what was that about dabbling the facts.....

In reply to a post by PCJM40:

]Martin,

If Aquiss fanboys are going to quote price as a justifier then its only fair to fact check what they are saying, I am not here to beat up on Aquiss but we do have to be honest, don't we?? If people want to quote customer service or static IP or a multitude of other reasons why they pick Aquiss then that's a different matter but price is so easy to check

As an aside regarding your comment about choosing a PLC over a family business, I hope you and your family practise what your preach and do all your purchases from a local corner shops rather than any of the larger retailers

I'll ignore your sarcastic comments at the end as its no better than throwing a toy out of the pram.

if you are having a dig at me by calling me a fanboy then you have killed your own argument with petty name-calling...

If however it's directed at anyone who has spoke in favour of Aquiss, it's still name-calling!

In reply to a post by CJT:

I am not signing a 24 month deal am I.....

No one said you was fella, thats why I said 2 x 12 month contract for Aquiss. If you leave Aquiss after the first year which is the sensible move then fair enough but if you stay for a second year which is extremely likely for most people then the numbers I show are spot on.

Edit: Just to add to this, you go into a shop to buy some water, one brand sells only 500ml bottles and another brand sells both 500ml and 1L bottles. You know going forward you are going to need more than 500ml of water so do you compare only the 500ml bottles or do you check if buying the 1L bottle is better value compared to 2 x 500ml bottles?? I know what I would do

Edited by PCJM40 (Thu 13-Mar-25 17:38:28)

In reply to a post by CJT:

if you are having a dig at me by calling me a fanboy then you have killed your own argument with petty name-calling...

If however it's directed at anyone who has spoke in favour of Aquiss, it's still name-calling!

Calm down, fanboy is a well used term for someone who has only positive things to say about a provider, normally its used in conjunction with Openreach but can equally be used to reference those of other providers. If you are sensitive and was offended then I apologise.

Edit: So not to upset you any further I have removed the word 'boy' from my previous post.

Edited by PCJM40 (Thu 13-Mar-25 17:19:45)

In reply to a post by PCJM40:

If Aquiss fans are going to quote price as a justifier then its only fair to fact check what they are saying

I have never seen an Aquiss customer claim they are the *cheapest* ISP out there.

But if you factor in the in-contract price rises from other ISPs, and/or out-of-contract price rises, there's often not a huge difference. £54 over 24 months is £2.25 per month. To me, it's well worth the premium; for others, the cheapest is what they want.

Are all the ISPs the same? That's for each person to make their own judgement on - it's the point of a free market. Both have customers who are happy to pay them.

Just to be clear. You posted that over 24 months, Aquiss were cheaper than a comparable BT package and PCJM40 posted that the reverse was true.

Please could you clarify if you are still claiming that Aquiss are cheaper than BT over 24 months?

Edited by FibreBubble (Thu 13-Mar-25 20:17:17)

Slightly unfair, if not unprofessional, to question the motives of correspondents discussing the pricing of your packages. Particularly when there is dispute as to the true costs being posted.

Comparing the merits of providers is what this site is for.

Clearly price is also your metric as you have moved the 'in contract price rise' of your current packages from month 4 to month 7, which is to be commended.

In reply to a post by FibreBubble:

Clearly price is also your metric...

That is true since in the case of Aquiss PSTN line rental: its cost will be increasing from 01-05-2025. This is due to "Openreach charges impossible to be absorbed"

Possibly not relevant to broadband costing but I guess out of contract prices could increase at some point in the near future?

However stay with Aquiss for a few years on an out of contract basis and then a new contract can be had with a "new customer" discount offer for broadband...

Edited by 4M2 (Thu 13-Mar-25 21:02:38)

PSTN is being switched off in Jan 2027 anyway (unless they delay it again). How does your line rental + broadband deal compare with the current SOGEA pricing? This is the total you pay, no separate line rental, although you'd have to move your voice service elsewhere.

https://www.aquiss.net/unlimited-fttc-fibre-broadband/

As for future price rises: they are bound to happen eventually, I don't think anyone now offers a "price for life" deal like Zen used to. But at least with Aquiss there is a single price for customers in-contract, out-of-contract, and for new customers (apart from the six month introductory sweetener)

Is it relevant at this point in the conversation to throw in the Oscar Wilde quote (as said by Lord Darlington in Lady Windermere's Fan) that a cynic is "a man who knows the price of everything and the value of nothing."?

In reply to a post by FibreBubble:

Just to be clear. You posted that over 24 months, Aquiss were cheaper than a comparable BT package and PCJM40 posted that the reverse was true.

Please could you clarify if you are still claiming that Aquiss are cheaper than BT over 24 months?

Just to be clear, I omitted to say "on a 12 month contract" which is what Aquiss and BT both offer.. I now cannot amend the post to add this. My mistake.

In reply to a post by PCJM40:

In reply to a post by CJT:

I am not signing a 24 month deal am I.....

No one said you was fella, thats why I said 2 x 12 month contract for Aquiss. If you leave Aquiss after the first year which is the sensible move then fair enough but if you stay for a second year which is extremely likely for most people then the numbers I show are spot on.

I looked for a 12 month deal specifically, and I found several BT/EE included. I chose Aquiss because the deal worked out the best one for me at this time. Had I been looking at 24 months I may have gone elsewhere.

In reply to a post by PCJM40:

Edit: Just to add to this, you go into a shop to buy some water, one brand sells only 500ml bottles and another brand sells both 500ml and 1L bottles. You know going forward you are going to need more than 500ml of water so do you compare only the 500ml bottles or do you check if buying the 1L bottle is better value compared to 2 x 500ml bottles?? I know what I would do

So do I if I wanted 1L of water, tbh if i was sensible I'd take a reusable bottle and not pay the over inflated prices for bottled water, but that's a different subject altogether

In reply to a post by PCJM40:

In reply to a post by CJT:

if you are having a dig at me by calling me a fanboy then you have killed your own argument with petty name-calling...

If however it's directed at anyone who has spoke in favour of Aquiss, it's still name-calling!

Calm down, fanboy is a well used term for someone who has only positive things to say about a provider, normally its used in conjunction with Openreach but can equally be used to reference those of other providers. If you are sensitive and was offended then I apologise.

Edit: So not to upset you any further I have removed the word 'boy' from my previous post.

You have not upset me I was just perplexed by the use of the word Fanboy. Let's draw a line in the sand and move on

In reply to a post by candlerb:

I have never seen an Aquiss customer claim they are the *cheapest* ISP out there.

But if you factor in the in-contract price rises from other ISPs, and/or out-of-contract price rises, there's often not a huge difference. £54 over 24 months is £2.25 per month. To me, it's well worth the premium; for others, the cheapest is what they want.

Are all the ISPs the same? That's for each person to make their own judgement on - it's the point of a free market. Both have customers who are happy to pay them.

If I recall correctly you have never been driven on prices but rather on quality thats why even after the inflated FTTPod contract with Cerberus you stayed with them afterwards for a period.

I have said before I am not here to beat up on Aquiss and my comments are to ensure accuracy about pricing as people looking for a new ISP read these comments and should not be mislead about price. As I am not an echo chamber like those fans of Aquiss my comments are treated like a threat so naturally they want to undermine me but that OK. I'm happy with all the facts I've given.

You're right about people making their own judgement and its a free market even if some want to talk about PLCs being the enemy.

In reply to a post by CJT:

Let's draw a line in the sand and move on

That sounds good

I do have a requirement for static IPv4 and IPv6, which limits my choices significantly.

I kept with Cerberus after the initial 12 month period because they had stuck with me through the nearly 18 months it took for the service to get installed; clearly FTTPoD is an administrative nightmare for them, and I liked to keep supporting them. At £48 per month I didn't think it was unreasonable. But when it went up to £53, that was enough to trigger me to move to Aquiss. (Both on a 300/50 service)

In reply to a post by candlerb:

PSTN is being switched off in Jan 2027 anyway (unless they delay it again). How does your line rental + broadband deal compare with the current SOGEA pricing? This is the total you pay, no separate line rental, although you'd have to move your voice service elsewhere.

https://www.aquiss.net/unlimited-fttc-fibre-broadband/

I've had Aquiss FTTP broadband at my address for nearly two years. The Aquiss PSTN is billed separately to the phone number. I'm slowly moving over to Lebara mobile for voice and will probably cease the PSTN at some point prior to 2027.

VDSL aka "Hybrid Fibre" has never appealed to me, despite its availability. I had SMPF ADSL2+ with a different provider which I ceased soon after Aquiss FTTP was installed/activated. The remaining copper line is very reliable for voice in the event of power cuts etc. although admittedly an expensive option when one considers the combined cost of FTTP and PSTN services.

Ah right... I didn't realise that Aquiss would provide a PSTN line without broadband.

Come PSTN termination time I guess they'll have their own plan for voice customers like you, perhaps to migrate your voice service to some other company - in which case you might as well migrate it yourself to one of your own choice.

I can understand them cranking up the price as a nudge to get people to terminate or migrate away before that point.

If you have decent mobile coverage from 2 or more operators, and/or wifi calling and/or a local UPS, then that may give you more comfort in case of emergency situations.

In reply to a post by candlerb:

Ah right... I didn't realise that Aquiss would provide a PSTN line without broadband.

Probably a legacy product.

In reply to a post by DFScale:

Probably a legacy product.

It is. We have not offered the service for new sale for 15 months.

No such offer has been made to me and I have been an Aquiss customer for nearly 4 years! I would happily sign up for Aquiss' Pure Fibre 1000 for a year at the discounted rate.

This may help you

In reply to a post by aquiss:

In reply to a post by PCJM40:

While I have got you here, can you confirm the great offer of 6 months half price is only available to customers for the first 12 month contract and not for any further 12 month contracts after that (e.g new customers only)?

Yes and no. Any offers that we may run, based on our current business practices, are for new customers and those who have have been with us for 3 years or more, as we believe this both encourages new business and rewards loyalty.

In reply to a post by aquiss:

Well isn't this lovely

I'm slightly baffled by the motivation to support a PLC over that of a family run business, but each to their own I guess.

There is a heck of lot more to us than price, but if that's your metric, then I guess you win top trumps...congrats!

I've nearly been with you guys for 12 months. One thing a plc can't do and what you can do (which you do) is caring about the product you provide to the customer. That today in the telecomms market is so rare. The run ins i've had with voda, made me feel like a pot of money and if we(voda) screw you over - thats ok.

Aquiss provides a product and it just works and being straight up on pricing and no bee stings later.

And ... it's back to 3 months now.

In reply to a post by candlerb:

And ... it's back to 3 months now.

FAMILY SOGEA 80 stlll 6 months offer. https://www.aquiss.net/unlimited-fttc-fibre-broadband/

Edited by adslmax (Sun 01-Jun-25 14:52:29)

Glad I jumped when I did and I'm very, very happy with the service.