In reply to a post by candlerb:

- DON'T send a junk router that I don't want

That is actually something I would pay extra for. Although the junk router I had with the wireless internet was only junk because it was locked. It was a Mikrotik, which I have unlocked and repurposed as a wireless access point.

In reply to a post by PCJM40:

- once the half price period has finished pay a lot more per month than other providers.

Depends what you mean by "a lot".

I pay £45 per month for 300/50. Is that excessive?

On EE I could begin paying £35 for 500/75, but it quickly becomes £38, and a year later becomes £41, and then something unspecified at end of contract.

A better deal might be Sky 300/50 at £30. Prices do go up mid-contract, but their policy says that if they do, you have a 30 day window to leave penalty-free. There's a £5 setup fee, and it goes up to £43 out of contract, which is pretty much what I'm paying now.

Both EE and Sky have IPv6, but neither do static addresses, and I doubt their support matches up to Aquiss.

So honestly, I am happy to pay a relatively small premium for the level of service I get; but I totally understand it's not the provider for everyone.

You appear to be demonstrating EE and Sky are considerably cheaper than Aquiss and yet they provide customers with a much faster service and a router that they also provide support for.

Aquiss are just reselling TalkTalk aren't they? Maybe a better comparison would be with TalkTalk prices? TalkTalk appear to offer similarly more for less too.

The thing that puzzles me most with Aquiss is the 'no in contract price rises' where the price doubles in month 4 of the 12 month contract.

Edited by FibreBubble (Sat 08-Feb-25 21:47:21)

In reply to a post by PCJM40:

- once the half price period has finished pay a lot more per month than other providers.

In reply to a post by candlerb:

I pay £45 per month for 300/50. Is that excessive?

Yes, how about Plusnet

300/50 - £29 then £32 then £35
500/75 - £33 then £36 then £39
900/115 - £38 then £41 then £44

Even the 900/115 option after the two yearly increases is still cheaper than you're paying

Agree they don't do IPv6 or static IP but I have found that some people here recommend Aquiss to people who may not need either of these.

Edited by PCJM40 (Sat 08-Feb-25 22:27:33)

In reply to a post by FibreBubble:

You appear to be demonstrating EE and Sky are considerably cheaper than Aquiss and yet they provide customers with a much faster service and a router that they also provide support for.

A router which the ISP provides support for is not an unqualified benefit You often get locked in with the vendors IP address allocations for the customer's own network or no access to set your own fixed DHCP allocations etc. And the fact that they support the supplied router often means that they won't support the customer's router or can deny responsibility for not telling the customer about the logon requiring a vlan.

In reply to a post by FibreBubble:

Aquiss are just reselling TalkTalk aren't they? Maybe a better comparison would be with TalkTalk prices? TalkTalk appear to offer similarly more for less too.

At the moment they seem to have a range of to the premises wholesalers and run [some of?] the backend via City Fibre. That is changing, but if they are using anything from Talk Talk I very much doubt that they are rebadging TalkTalk. Perhaps Martin will confirm

In reply to a post by FibreBubble:

The thing that puzzles me most with Aquiss is the 'no in contract price rises' where the price doubles in month 4 of the 12 month contract.

It's a fine point, but what Aquiss are doing is more of an introductory discount. I consider in-contract price rises to be rises in price during a fixed term which are not fully specified at contract inception. Aquiss operate a minimum service period rather than serial contracts. So, with no in-contract price rises, if there is a price rise, then anyone affected will be outside the minimum service period and free to leave.

This to me is greatly preferable to the chicanery of annual contracts and negotiating deals.

Edited by DFScale (Sun 09-Feb-25 10:29:51)

In reply to a post by FibreBubble:

Aquiss are just reselling TalkTalk aren't they?

That's news to me. We have absolutely no relationship with TalkTalk and never have. Our Openreach business is directly with BT Wholesale.

The thing that puzzles me most with Aquiss is the 'no in contract price rises' where the price doubles in month 4 of the 12 month contract.

I can't be the only one eyerolling reading this. If that's the most puzzling thing, then we are doing a pretty decent job. I think our prices are very openly well explained.

Some folks work allegiances stay with them for life. So quaint and sweet. So if it ain’t BT, EE or Plusnet it must be bad 😂😂😎

Oops. And if it ain’t Openreach it must be part of the dreaded bubble of AltNets.

Just kidding @fibrebubble we love you 🥰

Edited by Pheasant (Sun 09-Feb-25 08:27:00)

In reply to a post by DFScale:

At the moment they seem to have a range of to the premises wholesalers and run [some of?] the backend via City Fibre.

My intention is to make a formal market statement in the coming months, but in summary, I ended a 15 year commercial agreement with the CityFibre Wholesale (nee Entanet) side of their business back in June 2024. I expect extremely high standards, that they in my eyes, were constantly failing to be met without resolutions. We outlined a series of improvements, none were delivered. Evaluation of the impact and risk they were placing on the business means they fell short of our standards. Our last remaining Openreach based customers via Entanet, will be directly within our own BTW relationship by the end of this month (Feb 2025).

Please could you point out where I have recommended any BT Group provider to anyone?

My apologies, I should have said Cityfibre, formerly Entanet. I should have remembered that!

Edited by FibreBubble (Sun 09-Feb-25 10:11:08)