Viviciti - I'd not been posting here since I moved from UKFSN and hadn't updated the .sig

Should take up to 5 working days, can take a little longer under some circumstances but that's rare, but certainly not 22 days, drop us a ticket and we can put a chase on it.
Have you looked in your control panel in case it's sitting in there?

Ticket #794564 if you get a chance to check it out after the holidays...

I have had a look at your ticket and it would seem there is an open order on the BT system, and this is causing the MAC generation to fail.
I have sent an email off today to get whatever open job is showing closed off so we can get a MAC generated but I am afraid I would not hold out much hope of getting this resolved before the end of the holidays.

Thanks, but you might want to take another look at your housekeeping systems, as I got this email over the holidays....

"This is a notification to let you know that we are changing the status of your ticket #794564 to Closed as we have not received a response from you in over 400 hours."

That would be fair enough if it were you waiting for me, but as the last comment was "We are still awaiting the MAC to be generated. Sorry for the wait," you might want to consider if there's a way of your being able to comment to a ticket without toggling the ticket system to expect a user response, if you see what I mean...