Xilo and Be LLU

Has anyone on Xilo migrated to the Be LLU product? If so, how are things (e.g. latency / speed throughput / etc)?

As a current customer of Xilo (on C&W LLU Pro 16), what's the procedure to move to from the C&W LLU product to the Be LLU (Be 16 or Be 24) product?

Thanks,

Have you asked xilo?

I raised a ticket into Xilo this morning about the charges / migration times but haven't had an answer yet.

I seem to recall a couple of members were discussing it a while back and just wondered if they had moved across and if so, what were their thoughts / experiences.

Edited by aquilla (Fri 16-Dec-11 22:38:41)

Sorry for not coming back to you sooner, the guys in the office were a little hectic today so support queries were prioritised over sales.

If you are with us on Pro 16, you can move to a Be product free of charge and comments from customers on the new service have been very very positive.

Matt

Hi Matt,

Thanks for this. I did drop the query to Sales rather than Support.

How do I go about requesting the migration and what information is needed? You (Xilo) can reply to the open ticket I have if you prefer.

I'll drop you a reply on this shortly before I get to the airport. We can sort this out for you internally though.

Matt

Thanks Matt.

Quick Update.

I migrated to "Be 16" early this morning and so far so good.

I was using a Netgear DG834 and that had synced at 12Mbps following the change over (with a tweaked SNR). I've since moved back to my Cisco 877W (with the latest ADSL patch) and things are looking stable. Maybe try dropping the SNR a bit.

And the connection speed is?

On the Cisco it was just above 9.5Mbps but that was with a default SNR of 9.0dB.