The Home packages should be fixed as of yesterday. Murphx kindly zeroed everyones usage for this month due to the usage feeds not working correctly. The office packages are still counting offpeak but again this will be fixed/zeroed also.

Going forward the figures shown on your my account page will be for peak usage, i.e. what you have a cap on. Off-peak is not counted nor shown as it's irrelevent from a peak usage point of view.

I don't think that's right James, my stats were zero'd yesterday and all I did before midnight last night was a bit of surfing, I downloaded something after midnight (off peak) my usage is now showing at over 3gig, so my off peak is included in that figure

Definately not working James I checked my usage before midnight and again this morning and it's recorded all my off peak

RE: Peak gigabytes only, thats fine, I can live with that.

I'm on an office package which is possibly why I still have the combined showing. I'll just wait to see what happens and keep an eye on peak time downloads. Otherwise solid service.

Yep, the murphx radius and deployment team are in late tonight to resolve finally

All seems to be in order once again for office packages.

Ditto (office usage), though I'll be keeping an eye on it for now!

This is happening again on the Murphx Home 30 product this weekend since Saturday. The off-peak data usage is being counted as peak usage. There were definetly problems at ADSL24 from the 1st March as they had a wall garden routing problem that wasn't sorted until 7pm on the 2nd. Then on the 3rd from midnight the off-peak usage problem started to happen.

I've checked the system and there are only 3 accounts that are showing usage during the weekend, so it is possible one of them is yours? PM me your number or username and I shall sort it

James

Done