Drop us a line if we can help with any hosting requirements.

Matt

In reply to a post by uno:

Drop us a line if we can help with any hosting requirements.

Matt

Only one question Matt. Is the free domain only for the first year?

It's for the initial term of the domain, i.e for .com 1 year and for .uk, 2 years.

Matt

Cheers Matt, prices look good enough for me.

In reply to a post by Kimi:

Cheers Matt, prices look good enough for me.

The hosting is brilliant too. Tech support is top hole, they sorted a problem that had my previous hosting company foxed.

The only *minor* downside is that they do not use Apache server software, but LiteSpeed. It does the job but any configuring or tweaking that you may wish to do via the .htaccess file may not work.

DrT

In reply to a post by DrTeeth:

It does the job but any configuring or tweaking that you may wish to do via the .htaccess file may not work.

99% of directives will work exactly the same.... just not the one that you were using

Matt

Matt, its ok saying that you are changing the wording now but its a bit late as I've been a customer for 15 months.

For the benefit of others, this is what happened. On saturday morning I received an email from Xilo stating that I had almost reached my 250mb disc space allowance. I knew that my web site was only at 169mb so I raised a ticket with Xilo. To cut to the chase, I had several spam emails sent to me overnight with large attachments. I deleted these on the server without downloading them. Matt said that it would have been these emails that triggered the warning email.

The "Each package includes 250MB of free premium UK web space" claim on Uno's website suggests that I have 250MB to use for my own web pages. There is nothing to indicate that 250MB is also to include emails. This will become a problem when my website grows close to the 250MB limit. Matt has said that any emails which arrive and take my limit to over 250MB will be queue'd until space is freed up but would be returned to sender after 7 days. This could mean me losing important emails when I go on holiday.

Matt, I don't think its at all professional to effectively change the features of my package retrospectively. Last month I was giving serious consideration to taking up ADSL24's new LLU offering. James was quick to address my concerns with the amount of webspace with his package and he offered 300MB at no extra cost but I decided that the service I had received from Uno/Xilo had been good so I chose to stay. Now I'm regretting that decision, particularly as the free setup offer has now expired.

In reply to a post by PaulG:

Matt, I don't think its at all professional to effectively change the features of my package retrospectively.

We've not changed any features retrospectively as you are claiming. The package has always given 250MB of space, which has always been used for web files and emails.

The only thing that has changed is the wording on the site to give further clarification as to what the space is used for, to avoid any confusion.

As per my last post, the definition of "web space" can be different depending who you ask and this is why the site was changed upon the query you raised.

In regard to the other supplier mentioned, I believe they also use cPanel for their customers and that 300MB "web space" would also include emails, so although you'd have slightly more usage, the problem still exists.

Matt

Edited by uno (Sun 11-Mar-12 21:12:08)

In reply to a post by uno:

We've not changed any features retrospectively as you are claiming. The package has always given 250MB of space, which has always been used for web files and emails.

The only thing that has changed is the wording on the site to give further clarification as to what the space is used for, to avoid any confusion.

The wording suggested that the 250MB was for the user's web pages. If you are now saying that it never meant that then you were miss selling your product which is both unprofessional and illegal.

In reply to a post by PaulG:

In reply to a post by uno:

We've not changed any features retrospectively as you are claiming. The package has always given 250MB of space, which has always been used for web files and emails.

The only thing that has changed is the wording on the site to give further clarification as to what the space is used for, to avoid any confusion.

The wording suggested that the 250MB was for the user's web pages. If you are now saying that it never meant that then you were miss selling your product which is both unprofessional and illegal.

Can't you just buy some more? The shared hosting looks like £2 per month for 1 GB