As explained, the definition of "web space" differs.

It was not missold as to many "web space" refers to space on a server, on the web, that contains files for your site and emails. The point you raised in the ticket that "web space" is specific to only "web site" files, which is not the case.

The wording was changed to avoid any further confusion but it does not change the product offered, that it has 250MB "web space" which is used for files for you web hosting account, including emails.

Matt

Edited by uno (Sun 11-Mar-12 21:27:56)

In reply to a post by uno:

As explained, the definition of "web space" differs.

It was not missold as to many "web space" refers to space on a server, on the web, that contains files for your site and emails. The point you raised in the ticket that "web space" is specific to only "web site" files, which is not the case.

The wording was changed to avoid any further confusion but it does not change the product offered, that it has 250MB "web space" which is used for files for you web hosting account, including emails.

Matt

I would suggest that the offer of 250MB of web space would to 99.9% of people mean 250MB for their web site. If it had said 250MB of server space then that might have been fine but it didn't...... it was pretty specific. I've never heard of email storage being described as "web space".

Webmail

In reply to a post by PaulG:

I would suggest that the offer of 250MB of web space would to 99.9% of people mean 250MB for their web site. I've never heard of email storage being described as "web space".

You're not just storing your emails though. You are storing everything to do with the website hosting on the account, included emails. If it was a mail-only account/service, we would refer to it as "mailbox size".

As I said in the ticket you raised, this is the first time it has been queried and we have acted as quickly as possible to change this so there any further confusion over the term, but the package has not changed.

We're sorry if this has caused any confusion and certainly was not our intention. The term "web space" is a generic one that obviously has different meanings which we've now addressed on the page where it was shown.

Matt

In reply to a post by BatBoy:

Webmail

That is using a browser interface to access emails...it does not infer the storage medium.

DrT

In reply to a post by PaulG:

The wording suggested that the 250MB was for the user's web pages. If you are now saying that it never meant that then you were miss selling your product which is both unprofessional and illegal.

Your insinuation implies a deliberate attempt to deceive and defraud. I have no hesitation in saying that I do not believe that to be the case. My hosting is with Xilo and I have found them to be honest and beyond reproach.

Human error these days is pounced upon by all an sundry. There is only ONE way to eliminate human error - nuke the third rock from the Sun.

DrT

I've always thought the same as you Paul, but while reading this thread I began to wonder. After all, emails left on the server take space, and that could be huge. Someone has to pay, and ISPs providing inclusive space must therefore set a limit on email storage.

So I took a look at the robertos hosting and one of my private domain's hosting. Both are sold as 500MB.

RobertoS:-

mail - 34.39
website - 32.33
temp - 18.82
assorted others - 1.55

Total 87.09 (500MB quota limit)

Private:-

mail - 204.52
website - 63.06
temp - 7.61
assorted others - 4.98

Total 280.17 (500MB quote limit).

So it looks to me as though what Matt is saying is industry-normal, as it makes sense and ties in with what a good independent hosting company does. (Using cPanel).

I have to say, web space to me has always meant - the space taken up by files / images / scripts of a website. In recent years, it could possibly mean more (for example, the amount of space taken up by a MySQL database, or databases).

Frankly, I find it a bit weird to have such "web space" linked with "mail space" - if anything, these should be completely separate entities so that they do not conflict with each other. Having space delegated between both services seems, in my opinion... bizarre.

I agree, they should have broken down concisely what they meant by web space, and made it 100% clear what that space is used for, and how. From what you've said, this wasn't done. But seems they have now clarified this on their site.

It seems a bit obvious to me, as being 250MB of space on the web. No matter what protocol you use to access it (http, https, ftp, email, etc) and whatever you use it for (website pages, file backup, email, photos, etc)

Strangely, because of mixt's post, I had a look at AAISP, and they do seem to separate them. You have some "web" space, and a separate 1GB email space.