Well they have not said much

all the said is sync is *fine* lol owell seems to be capped @ 14310 anyways

still got an account problem hope they fix this soon

dont really like using a agents login >.<

Edited by epyon (Mon 19-Mar-12 11:06:13)

Hi,
Do you have a ticket number that I can look at to check all is being done as expected.

In reply to a post by epyon:

Well they have not said much

all the said is sync is *fine* lol owell seems to be capped @ 14310 anyways

still got an account problem hope they fix this soon

dont really like using a agents login >.<

Well see below the LITE product is Not upto 24mbits and is capped at 12mbits so i don't see why you appear to think you have a issue with sync speed, as for having to ring enternet and use one of their agents log in credentials No you shouldn't need to do either really but if the product is sold as upto 12mbit and you are getting more , then surely this isnt a problem, more like a bonus to me if inp wasn't @ 2 it in theory would sync higher

In reference to www.vivaciti.net/product/1/home-internet/40/broadband-unlimited/6:

Broadband Unlimited Lite is an Upto 12Mb product with up to 1.4Mb upload. This service has Unlimited data usage and no FUP! This package is a premium package with high stability and good average latency. Ideal for gaming, VPN, VOIP and general/high demand use.

The package can have options set to change interleaving to on or off, set the SNR (to as low as 3db if the line will maintain it) and change line profile to make this one of our most stable services we have.

Prices include VAT at current rate.

Edited by tommy45 (Mon 19-Mar-12 18:07:52)

The issue was my throughput was 0.5Mbps but thankfully its been solved.

My sync was never an issue but thought it was funny them telling me stuff i already know.

Edited by epyon (Tue 20-Mar-12 16:08:51)

In reply to a post by epyon:

The issue was my throughput was 0.5Mbps but thankfully its been solved.

My sync was never an issue but thought it was funny them telling me stuff i already know.

I see, did they tell you why there was no throughput, or just sort it & tell you basically nothing, I would imagine it could of been down to the VLAN Be*cough o2 wholesale>>> into enta's network/data center not being set up properly or something enta's side

Edited by tommy45 (Tue 20-Mar-12 16:39:40)

There was an issue effecting some of our customers speeds at just under a meg, would seem it was some issue with one of the gateways and our IPs, a router power down and up was solving the issue for most but as of this morning the issue was identified and resolved at last.