If you could run a tracert to the places you are having an issue with the more information we get the better. you can post it here if you like and we can pick it up.

>tracert www.bbc.net.uk

Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

1 9 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 40 ms 30 ms 30 ms 77.107.128.18
3 42 ms 32 ms 29 ms abr01v9.tn3.o-bit.net [77.107.129.49]
4 31 ms 33 ms 31 ms 77.107.128.252
5 75 ms 60 ms 55 ms gi3-0-3.ar01.tn5.bb.gxn.net [212.241.240.161]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 32 ms 31 ms 43 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 32 ms 36 ms 35 ms 132.185.255.148
11 32 ms 32 ms 32 ms bbc-vip116.telhc.bbc.co.uk [212.58.244.71]

Trace complete.

tracert euw.leagyeoflegends.com

Tracing route to euw.leagyeoflegends.com [67.215.65.132]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 41 ms 30 ms 34 ms 77.107.128.18
3 128 ms 78 ms 52 ms abr01v9.tn3.o-bit.net [77.107.129.49]
4 34 ms 35 ms 31 ms 77.107.128.252
5 41 ms 45 ms 36 ms gi3-0-3.ar01.tn5.bb.gxn.net [212.241.240.161]
6 39 ms 47 ms 43 ms gi0-2.rtr1.lon.opendns.com [195.66.225.70]
7 38 ms 33 ms 32 ms hit-nxdomain.opendns.com [67.215.65.132]

Getting real problems streaming any video, Vimeo is all but impossible for me. Also downloads are all over the place too. One minute they are 10kb/s the next 300, 700 etc. Rapidshare especially. Also emails are very slow to load any pictures when opened.

Edited by deleted (Tue 18-Sep-12 14:47:57)

Can you raise a ticket with this information as we need to link it to your account.

Done.

Mine seems to back on track tonight how is everyone else's

Still getting the same packet loss here. Been working with Vivaciti who have been great by the way =) Hopefully it'll be sorted soon.

Spoke to soon.

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 16 ms 16 ms 18 ms hg03-gw.tn3.o-bit.net.128.107.77.in-addr.arpa [7
7.107.128.119]
3 17 ms 16 ms 16 ms abr01v9.tn3.o-bit.net [77.107.129.49]
4 16 ms 16 ms 16 ms 77.107.128.252
5 33 ms 55 ms 62 ms gi3-0-3.ar01.tn5.bb.gxn.net [212.241.240.161]
6 * * * Request timed out.
7 * * * Request timed out.
8 17 ms 16 ms 17 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
9 20 ms 17 ms 19 ms 132.185.255.60
10 17 ms 17 ms 17 ms 212.58.241.131

Trace complete.

I have submitted a ticket now in hope that it will help us all.

17ms? What do you normally get?

First hop is 16ms. 34ms is my average to BBC.