Karl is off on weekends as I suspect other key staff are.

In reply to a post by Banger:

Karl is off on weekends as I suspect other key staff are.

He needs to make an exception and start working at weekends when a failure of this severity causing thus much nuisance to customers occurs. Otherwise customers will vote with their feet when making their next choice of hosting package.

I bet that Google's hosting customers don't have to wait all weekend for some guy to come back in to the office on Monday morning in order to get things fixed!!!

Edited by deleted (Mon 24-Sep-12 06:51:32)

I have already made my mind up, if I have to take another hosting package today because of this email issue (and I have made a decision as to who I will use) I will not be renewing my hosting with Vivaciti when it is time for renewal.

Working for me now.

it may be working, but I am still not receiving all the emails I should have done today and any outgoing email I have sent to other domains, not received.

Also my website is down, Vivaciti main site is down (for the last ¾ hour or so - at the time of typing).

I have been patient enough over the last week and have now had enough, as this is affecting sales, communication with customers etc, I am making a cup of coffee, then getting hosting elsewhere, I decided on Xilo in the end, as in the long run, they will be better for my needs than Hostway and TSOhost that RobertoS, gmoorc and elevator recommended, but I thank you for the recommendations and I will remember them for future reference.

Hi,
There have been some on-going issues with the mail server that we are aware of and have a company going over the server today, but the websites are not effected and our site has been up all weekend.
The telephone support desk only support our Internet services and not the web services, there are only a couple that can manage this and as the server has never really had any problems up until last week this has worked fine, hosting support has always been via ticket and not telephone, but in light of the issues over this weekend especially the telephone support desk are now going to be trained in the webhosting part as well.
Web hosting servers do have issues every now and then, none are 100%, and this is the first time we have really had any major issues that have taken more than a couple of days to be resolved.

I have checked http://www.downforeveryoneorjustme.com with my own website (cpanel also) and with Vivaciti's forum and main site, all are down and have been for over an hour now.

Yes, your website and forum and my own hosted website has been mainly unaffected by this mail server problem, until today, this afternoon.

I never phoned up about the problem, but opened a support ticket, when I first noticed the problem, about a week ago.

I know web hosting servers have issues on the odd occasion, but this mail server problem has been ongoing and is affecting my communication with customers and missing emails, now the website going down, means I may have to move it all and change what I can in other places, all today.

My email client Forte Agent when trying to retrieve emails states an error: unable to find address of server

Apologies if I do not have enough patience, but I have been patient for the last week with these errors and for most of it unable to send and receive emails.

Well that is odd, as I have just gone to our web site and its all up and running, but I have checked on down for everyone and that reports down, but it clearly is not.
Are you able to ping the site?

FYI I can reach http/https://5.77.38.161 but not the following:

http://vivaciti.net
https://vivaciti.net

That's on a BT adsl line.

Website down for me too, server not found.