vivaciti hopless support

hi been on surfwise for 2 yrs been v good 3 weeks ago my line and broadband went dead first vivacity was really helpful when I phoned up then they would phone me on my mobile with updates like they found the fault the I was told the fault would be repaired on the 13 march guess what nothing, are vivacity powerless to get anything done, must I pay for a non service?whats left join BT?i was first to sing vivacity praises but not any more

Hope u get sorted soon, I have found Vivacity support pretty ok but if they are relying on BT Openreach to sort a fault I had to wait 6 weeks for a new e-side cable. The cable was in within days but it took weeks to connect up. Dont forget compensation if the phone is down too.

yep tyvm for ur reply got 2 daughters nagging me and misses its the lies that get me from bt seems vivacity has no control what so ever,no service no payment simple as that, yes phone is down not paying for a non service, family cant phone us ,they don't like the cost of mobiles,

I ended up contacting the head of BT after six weeks of nothing Ian Livingstone and got compensation from BT for lack of phone but nothing from my previous ISP Zen, beleive me most ISPs have little control over BT, Zen certainly didnt.

iam I allowed to contact bt myself?

Depends if your phone is with them or not you havent really said. Mine is.

nope my line is with vivacity on the surfwise package llu for the time being getting really [censored] of btw all the houses in my row are all off some with bt and somewith sky?

Edited by deleted (Wed 13-Mar-13 22:31:17)

Didnt know surfwise included phone mine doesnt its broadband only. In that case Vivaciti is your only contact.

only on a month contract time to phone bt get line back with them and get broadband seprate ?

btw thnk you for taking the time to help tyvm