In reply to a post by martthefart1:

... all the houses in my row are all off some with bt and somewith sky?

In which case there is a major fault in your area and there is sod all any ISP can do about it. Openreach may need to dig up a couple of roads for all we know, and that takes time to arrange.

What Openreach don't seem to do is keep their customers - the ISPs properly in the loop as to what is going on.

Seems to be a common theme with these small resellers, When things go wrong there are to many links in the chain to get it sorted quickly.

I had a similar problem a couple of years a go when a Council worked chopped the cable at the bottom of the pole with a lawn mower. I was with BE and the landline was with BT, it was sorted and repaired within 2 days, they came out the next day got it working then came out the day after and fitted a new cable.

Hi,
I think your statement there is a little unfair.
Your phone line and broadband went down at the same time as your entire street, it is part of a major outage, your entire street is down, we had been giving you updates as soon as we get them, we have not had any updates for a few days.
This has been escalated and as you can see from the post you put up on our own forum, we were telling you updates and giving you the truth when by your own words your neighbours who are with BT, Sky talk talk where all being giving the run around while we were being honest with you.
The forum post is: http://vivaciti.net/forum/showthread.php?2250-no-pho...
This post makes it sound like you have a fault and we have just done nothing with it no mention of it also effecting all your neighbours, and is rather unfair.

Its not exactly as described, as you can see from my reply, his fault is part of a major service outage effecting all his neighbours who are all with different ISPs and phone providers including BT, Sky and Talk Talk.

In reply to a post by vivaciti:

Its not exactly as described, as you can see from my reply, his fault is part of a major service outage effecting all his neighbours who are all with different ISPs and phone providers including BT, Sky and Talk Talk.

Yes sorry, just read that.

Maybe i was lucky getting mine repaired so quickly then which did affect all the neighbours as well, the cable had been sliced in half by the lawn mower. They had to change the cable from the pole to an under ground bit inbetween the pole and cabinet.

Some are easier than others, we have recently had a fault that effected 3 roads including someone that worked here, and it took over a month to get resolved as the local council would not grant BT OR permission to close the road to dig a new trench as the existing on collapsed causing the issue.

ok perharps I was a bit hasty but u can understand the pressure from family they live on the internet and phone, never had a problem with vivacity for phone or broadband before in 2 yrs so will have to wait and see how long it takes martyn

I'm afraid I cannot resist pointing this out as it is so widespread :

Affect versus effect

Sorry, it just grates on me.

In reply to a post by XRaySpeX:

I'm afraid I cannot resist pointing this out as it is so widespread :

Affect versus effect

Sorry, it just grates on me.

Pedant!

In reply to a post by Lazza:

In reply to a post by XRaySpeX:

I'm afraid I cannot resist pointing this out as it is so widespread :

Affect versus effect

Sorry, it just grates on me.

Pedant!

I believe that to be correct XRaySpeX should have posted:-

As it is so widespread, I cannot resist pointing out this:- ....