Matt still looking at joining Xilo on either the extreame 16 or 24, my line is supposed to be capable of 21 megs and as the cable runs about a mile from the exchnge. The most I can get is 16.5 megs on a good day, with latency usually around 40 + ms

If I went for the extreame 16 is there a charge to move up to extreame 24 if line speed is lower than expected?

Also with my current provider streaming and playing games can be a problem as the data flow hangs, freezes or egg times. Do you think this will be ok with xilo as BT say theres nothing wrong with the line to the house or on the BT exchange?

In reply to a post by pavc:

my line is supposed to be capable of 21 megs ... The most I can get is 16.5 megs on a good day

Are you measuring sync speeds or throughput? If the latter, you will certainly be capped by Extreme 16.

Tell this to almost every council and government department in the UK, who plaster massive disclaimers onto all their messages warning you of the spanking you will get should you dare disclose any details of the email.

Its as measured by the BT wholesale speed check site, most of the time its around 15 ish megs, strange since asking for my MAC the speed has gone upto the 16.5 megs. and router stats have gone up to 19067 Kbps down, and 888 Kbps up.

The activation fee is as a result of BT Openreach charging the ISP everytime for an ADSL connection regar4dless of whether completely new or a migration - nothing to do with O2 Wholesale
http://tinyurl.com/66a2686

Some ISP's absorb this charge or do offers

But surely pavc wouldn't be charged for a switch between 16 and 24 or do BT charge for that change as well?

Regarding the other issue about stuff being marked as confidential most companies I've ever dealt with have a line that says that the contents may be confidential.

Isn't it much ado about nothing?

Edited by techguy (Thu 14-Mar-13 23:15:34)

In reply to a post by nredwood:

The activation fee is as a result of BT Openreach charging the ISP everytime for an ADSL connection regar4dless of whether completely new or a migration - nothing to do with O2 Wholesale
http://tinyurl.com/66a2686

Some ISP's absorb this charge or do offers

If the op is already a 02 retail or Be Unlimited customer then there is NO openreach involvement or charges It is a simple re configuration /different Vlan from the Isam/Dslam LLU kit , that will route to the isp/Wholesale partners network handover point, which is performed by 02 wholesale IMO there should be no charge activation fee for this, or if there is generated by the Wholesale partner it should not be £40/£50 that it's self is IMO a rip off or at the least overcharging existing 02retail/wholesale customers

Edited by tommy45 (Fri 15-Mar-13 00:14:19)

From one ISP to another only and I believe even if it moving within the same network but a different ISP

As with BE, moving packages on the same ISP shouldn't incur a charge but nearly always strts a new contract - no issue with that in this case as it's only a montly contract

I may of course be wrong and happy to be proven wrong, so if I am, someone please feel free to correct me - only thing I can admit at this point as I'm not sure whether it's an Openreach or BT Wholesale charge

In reply to a post by nredwood:

The activation fee is as a result of BT Openreach charging the ISP everytime for an ADSL connection regar4dless of whether completely new or a migration - nothing to do with O2 Wholesale
http://tinyurl.com/66a2686

Some ISP's absorb this charge or do offers

This is very informative. I was told by Xilo pre-sales that the wholesale charge they are assessed is £40+VAT and they pass this on. Looking at BT Openreach prices,

SMPF Connection charge, Basic Provide on existing narrowband, Simultaneous Provide of SMPF with narrowband, Singleton Migration (Transfer or change of CP migrations) from Narrowband, MPF, SMPF and ISDN - £ 33.54 ex VAT.

it would appear that that the provision charges for SMPF LLU provisioning are not as much as £40.

In reply to a post by tommy45:

If the op is already a 02 retail or Be Unlimited customer then there is NO openreach involvement or charges It is a simple re configuration /different Vlan from the Isam/Dslam LLU kit , that will route to the isp/Wholesale partners network handover point, which is performed by 02 wholesale IMO there should be no charge activation fee for this, or if there is generated by the Wholesale partner it should not be £40/£50 that it's self is IMO a rip off or at the least overcharging existing 02retail/wholesale customers

Ok, so perhaps in my case as I was moving from one telefonica reseller (BE retail) to another (Xilo through O2 wholesale) then there is no BT Openreach involvement at all, so the £40+VAT charged by Xilo is not to recover openreach fees. Is this £40 a fee imposed by O2 wholesale to migrate a customer?

Perhaps this charge is excessive. After doing some research I was surprised that the charge which usually applies to new SMPF LLU (which involves an engineer doing physical stuff in a cabinet) would also apply to changing service from what is essentially one telefonica reseller to another - probably same port and line card, only difference being to the VLAN/routing and backhaul stuff.

I would recommend that prospective Xilo/Uno customers migrating from O2 or BE raise enquiries to find out exactly what this £40+VAT charge actually represents, and whether other providers could offer the same O2 reselling deal without such up front fees. One would like to think that the pre-sales information on provider websites would clearly explain all of this but sadly this is not always the case.

I have spoken with Vivaciti and Aquiss about getting a BE/O2 connection through them, and it appears neither assesses this "inbound migration fee".

Of course, you are making assumptions without all the facts or any knowledge of our contracted pricing. In addition, you're stating the Openreach charge to Be/O2 which may be less than they charge their customer.

Likewise, you'll see that at least one of the providers you mention, although offer free migration, do this with a 12 month term. Likewise, if you want a month by month term like we offer, they'll actually charge you more for the setup.

If you're going to make broad statements without any actual knowledge, please make sure the comparison is equal in regard to one-off pricing and monthly pricing. The pricing each partner/reseller gets may not be the same.

Matt

Edited by uno (Fri 15-Mar-13 12:42:43)