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Administrator seb
(founder) Tue 19-Mar-13 23:29:26
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Re: Xilo will not issue refund or reply to correspondence


[re: deleted] [link to this post]
 
In reply to a post by tblackwood:
Why should I take advice on how I use my time from one who has spent eleven years posting several thousand times on this website? Such invective from the peanut gallery serves no useful purpose in advancing any discussion about the relevant issues.


Attacking posters who disagree with you is not supporting the free speech you yourself desire on this forum. It works both ways.

It seems to me the issues are best resolved through discussion/mediation/arbitration/court system, and then for the forum users to find out what happened, rather than a public slanging match.

seb

Sebastien Lahtinen
Co-Founder,
thinkbroadband.com
[email protected]

personal blog - blog.seb.me.uk
twitter - @sebtweet
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User time2die
(eat-sleep-adslguide) Wed 20-Mar-13 00:07:27
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Re: Xilo will not issue refund or reply to correspondence


[re: Stanman_24] [link to this post]
 
Valid Point..........
Standard User deleted
(deleted) Wed 20-Mar-13 00:28:38
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Re: Xilo will not issue refund or reply to correspondence


[re: seb] [link to this post]
 
In reply to a post by seb:
In reply to a post by tblackwood:
Why should I take advice on how I use my time from one who has spent eleven years posting several thousand times on this website? Such invective from the peanut gallery serves no useful purpose in advancing any discussion about the relevant issues.


Attacking posters who disagree with you is not supporting the free speech you yourself desire on this forum. It works both ways.

It seems to me the issues are best resolved through discussion/mediation/arbitration/court system, and then for the forum users to find out what happened, rather than a public slanging match.

seb


seb, I'd agree with you but the poster called me a loser. I wasn't attacking him for disagreeing I was responding to a personal attack which also stated I must have too much time on my hands. Prior to my reply to this rude individual I had not used invective or indulged in any name calling.

In reply to a post by Stanman_24:
in my eyes it makes the consumer some sort of loser who has too much time on their hands. On sunday I went to the gym then washed my car before watching highlights of the F1 and 4pm sky sports footeh match


In reply to a post by Stanman_24:
I rather have a lack of basic literacy skills than stress issues expecting the world to stop on a Sunday because I have been shortchanged £60. So yes I do think your acting like a loser.


Hopefully Matt and I can update the community with the outcome of this matter in early course. I am pleased to say that early indications suggest that those involved may be conciliated very soon.

Edited by deleted (Wed 20-Mar-13 00:34:34)


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Standard User deleted
(deleted) Wed 20-Mar-13 12:36:15
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CORRECTION: Xilo will now issue refund


[re: deleted] [link to this post]
 
Xilo have now undertaken to refund my account for the full £62.99 I paid.
Standard User deleted
(deleted) Wed 20-Mar-13 12:38:31
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CORRECTION: Xilo have now answered my correspondence


[re: deleted] [link to this post]
 
Xilo have now answered the questions I raised about whether I would be receiving a refund.
Standard User blfamily
(eat-sleep-adslguide) Wed 20-Mar-13 19:43:27
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Re: CORRECTION: Xilo will now issue refund


[re: deleted] [link to this post]
 
laugh

Steve

o2 Premium
Peak download 15.24MiB/s
Peak upload 905 KiB/s
Standard User techguy
(experienced) Wed 20-Mar-13 19:50:12
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Re: CORRECTION: Xilo will now issue refund


[re: blfamily] [link to this post]
 
Glad to hear the issue is now resolved.

In the future though, pick up the phone and talk to people, the majority of businesses aren't out there to fleece you and are run by reasonable folks just trying to make an honest living just like you or I.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Wed 20-Mar-13 19:51:49)

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