I know this is not a 'live fault', but

Can I just ask, if this was a leased line to the same place, would that have also been off for the same amount of time because BT could not gain access to the road to fix the fault, or do BT have some other code power to fix leased lines that they do not have for adsl / telephone lines.

I dont think it being a leased line would have changed a thing, iand.

The only difference is leased lines usually have a Service Level Agreement attached which includes financial penalty clauses which means the customer can claim compensation for downtime from the ISP where any downtime exceeds the percentage of uptime guaranteed in the SLA. ( I don't think many are 100% as time has to be allowed for routine maintenance which is usually carried out overnight)

Different SLAs for leased lines so different rules apply, they would install a new fibre run from a different location for that sort of fault.

In reply to a post by martthefart1:

ok perharps I was a bit hasty but u can understand the pressure from family they live on the internet and phone, never had a problem with vivacity for phone or broadband before in 2 yrs so will have to wait and see how long it takes martyn

Nice to see you admit that. I agree having no broadband for a while is difficult, and it is Vivaciti's problem if you pay them for your service, but it helps to ensure users are aware of the full details of the major service outage as it's not as if Vivaciti are any worse than others in that respect.. as you said yourself, they are probably more honest

seb

an update been nearly 7 weeks no phone line or broadband vivacity phones me with updates that is never kept from bt, my isp cant get it fixed were do I do next?that will be 2 months paymebt with no service?, plus the cost of a 3 dongle, can I contact ian Livingston and complian did sort out a problem before when I was with web tapstery?what powers do vivicati have?must have some kind of contract? martyn

Are the other houses fixed?

If not, an email to [email protected] listing the addresses and names of the people, (get their permission first!!!!!) might get some priority applied.

nope will get permission and e mail him pity vivciati didn't do it

Edited by deleted (Fri 29-Mar-13 14:32:02)

pity vivciati didn't do it

No way!

They can only deal with the official channels, and only for their customer.

oh well officlo channels no good email sent of to ian Livingston ive been asked by neighbours to be spoke person will update if I get any joy

Don't forget it's Easter. I doubt if the Serious Complaints people in his office, who will deal with it, will be in for a few days.