yep ok lol but 7 weeks phone down taking the [censored] BT lies upon lies about contractors not turning up sack the contractor that's wat I say

Post deleted by Sadoldman

Post deleted by Sadoldman

thnk you very much tommy for ur kind words family been without broadband and phone over 7 weeks next door is with bt and thet say not fixed until 16 april that will be going on for nearly 3 months that cannot b right! but I still get billed £27 a month and its costing me £25 month on top with 3 dongle [censored] will vivcaiti pay for that ? surley there must b a time limit for phone? or can BT just do what they like?its all the false lies bt telling my isp fixed this date then this date [censored] surley vivicaiti can do something?

Edited by deleted (Sat 30-Mar-13 20:17:17)

Not a100% but i think that there is a timescale of 5days with BT certainly would apply to BT retail for telephone, they basically will aim to repair a fault within 5 working days, if it takes longer then they pay comphensation for the time you are without a service,

I would of thought that your isp would have not continued charging the monthly fee after the 1st month of no service, what min term contract are you on 12mths or a rolling 1 month? If it where me regardless of the min term i would of stopped the monthly payments by now, but in your case if they won't refund you/credit your account once this is fixed,
Have you discused the taking of monies for a service that isn't being provided with Vivaciti ?

I would make an official complaint to their ADR letting them know that you want refunding for the whole period you where without a working service,

Words are not (censored)to allow you to post but as a reminder that this language is not permitted nor acceptable on our forums...so enables you to alter the post.

No more of this ilk please.

Removed because you copied an unacceptable post.

Appreciate you are trying to help though.

will phone vivacity up Tuesday to disscuss stopping the payments compensation from my isp? yes monthly contract

Hi,
As with all major faults, you will receive a service credit for the time your service has been off-line, but stopping payments will not be very helpful, I can see from your account an update was sent to you this morning.

yes had update don't get ne wrong I blame BT not vivicati how bt can get away with this service I don't know hopfully all will be ok very soon, like I have said I have had great service from vivacity in nearly 2 yrs and hope for many yrs to come martyn