update still no broadband or internet what
to do?

Edited by deleted (Sat 06-Apr-13 12:52:21)

In reply to a post by martthefart1:

update still no broadband or internet what
to do?

Are their any people in the effected area disabled, in poor health or frail and elderly who need an operative landline to call for help or medical assistance (including the emergency services) ? If there are then this may prioritize the repair...

In reply to a post by martthefart1:

update still no broadband or internet what
to do?

or if there is any one who pays line rental to BT they could(using a friends PC e-mail Ian Livingston explaining and complaining about the lenght of time that everyone has been without a working telephony service, no point in bringing broadband into it, as BT aren't as instereseted in the Broadband working as they are the phones,
Doing this may get something done a bit quicker after all it is 2013 not 1813

yes there r 2 disabled people in the row of 6 houses that relie on the phone and do not have mobile phones y have it so long to fix?i have had updates from vivcaiti with different dates and they have all come to nothing surley they can do something

In reply to a post by martthefart1:

yes there r 2 disabled people in the row of 6 houses that relie on the phone and do not have mobile phones y have it so long to fix?i have had updates from vivcaiti with different dates and they have all come to nothing surley they can do something

Who ever is with BT for their phone or one of their freinds with a working internet connection could send an e-mail on their behalve, As the CEO of BT won't get involved if they are not BT customers,

Because it's down to the other CP's to complain to him or who ever they can complain to , Once livingstons office receive the complaint ect, they will look into it ask openreach why it is taking so long and could well make them aware that there are disabled people affected which as said should make a resolution sooner rather than later ,

but as to a time scale, i would need a crystal ball for that one I'm afraid to say , it's a case (how long is a piece of string ?) But the CEO's office should be able to get a more reliable update from openreach as to how soon they will be able to complete the work necessary to re instate the land line services in the street , and may be able to offer some alternative so people can make and recieve calls at the very least emergency 999 calls

In reply to a post by martthefart1:

yes there r 2 disabled people in the row of 6 houses that relie on the phone and do not have mobile phones y have it so long to fix?i have had updates from vivcaiti with different dates and they have all come to nothing surley they can do something

I have an elderly aunt who lives alone and is dependant on a working landline if she needs help. When a fault occurred on her line I called BT on her behalf (she was present during the call, whilst I was using my mobile, in order that BT support could confirm that she, as account holder, approved of my help) and I emphasized that she was elderly, frail and suffers from ill heath. The next working day an OR engineer came and repaired the line

tyvm for the advice will email on next doors email accountor account number from my dongle to ian livinston

In reply to a post by martthefart1:

tyvm for the advice will email on next doors email accountor account number from my dongle to ian livinston

Curious.

Normally reseller agents market on having superior customer support compared to big boys such as BT, TalkTalk and Sky.

Reseller customers forced into pretending to be a BT Retail customer or using a BT Retail customer as a proxy in order to get support is not something I have heard of before.

Edited by deleted (Sat 13-Apr-13 21:17:01)

In reply to a post by partial:

Curious.

Normally reseller agents market on having superior customer support compared to big boys such as BT, TalkTalk and Sky.

Reseller customers forced into pretending to be a BT Retail customer or using a BT customer as a proxy in order to get support is not something I have heard of before.

From my experience and i have been with two of the resellers who post here, the superior customer support is a fallacy. Simple faults within their comfort zone are sorted but no quicker than the big providers, when it comes to problems that they are not able to sort out I have been left in limbo.

Ever since i made the decision to miss out the middle man and go straight to the big provider I have had near faultless service and any faults have been sorted out within a reasonable time frame.

Ticket raised on Saturday is answered Monday morning...

I have the feeling that this Reseller is a one man or very small operation. The hosting dept has the same contact as the ADSL & the accounts dept.!

Support ticket numbers seem to be randomly generated.

Google Maps puts them above a 2nd hand car dealership in Hadleigh.

I think I will be moving again once my 1st month & 30 days notice is up.