In reply to a post by restarts:

Things are not going to well this week, Couple of times the xilo DNS have gone down and had to switch to new DNS servers for the net to work again, Happened earlier today to.

Any idea when the xilo forums will be back up?, Been down for weeks now.

This doesn't bode well, I'm scheduled to be switched over to them tomorrow,

good luck!

re the DNS servers - just use Google (8.8.8.8 & 8.8.4.4) or OpenDNS (208.67.222.222 & 208.67.220.220) or a combination. I use Google and haven't had a problem.

In reply to a post by aquilla:

re the DNS servers - just use Google (8.8.8.8 & 8.8.4.4) or OpenDNS (208.67.222.222 & 208.67.220.220) or a combination. I use Google and haven't had a problem.

That's interesting, especially as I note from your sig you're on BE LLU, which all being well is what I'm connecting to tomorrow. So am I understanding you correctly that should it be required, I just simply add those dns no.s in place of the ones supplied by XILO on my router's config details?
Bit of a dullard with dns stuff, how does that work if not connecting via Xilo's expected configuration?

Edited by deleted (Tue 09-Apr-13 19:42:05)

We've not had any outages on our DNS at all this week (or for many months in fact), so suspect there is more at play here.

Please raise the issue with us so we can investigate further.

Matt

Just replied, but we've not got any issues with DNS... and there has been no downtime on those in the last week at all so suspect there are other issues specific to that user.

Matt

Matt,

Just for your reference: PPP link was down briefly today between 12:16:59 and 12:17:45pm BST on my SMPF TTB Pro connection - router retained the sync to the exchange so it was no problem

It started the same night has what was posted on the xilo service statues website

9:33pm, 2nd April 2013
Our monitoring has noticed higher than usual latency on some circuits. We are investigating.

I'm on the be 16 package, Has soon has i changed dns servers, It started working again.

Then i switched back to xilo dns and on a few occasions it's stopped working, But has soon has i change dns settings and reboot, Everything works again, Also changed router to see if it was a problem, But same happened with that router.

OK, that wasn't a DNS issue though - that was a problem on the Be/O2W network only - essentially a routing issue.

We've not seen any repeats of that since resolved but if you are still seeing problems, please raise them to us on your account.

Matt

Just to update - my Xilo account went live this morning without issue and with exactly the same up/down etc specs (which is a good thing!) as my previous broadband account. Unsurprising really, I would imagine nothing has changed technically as I was on a legacy O2 Be account and am now on Xilo's O2W LLU Elite package which I understand is the same (perhaps Xilo could confirm?).

The only unknown at this stage is how smooth O2's account termination will be as despite going through the MAC request procedures together with further confirmatory follow up calls from myself, they were still unaware of my migration taking place (other than a record of my original MAC request).
Maybe this is normal but I can't help being a teensy bit paranoid that when they switch off my O2 broadband account tomorrow, my Xilo one will be also taken out with it due to it's hook up at the exchange being unchanged to my original O2 one (if my guess is right at least).

Fingers crossed!