I can't comment on the package at the O2 side, but there will be a few technical changes on how you're routed but this should not affect ports (although, we sometimes see ports reset as part of the migration).

The only main problem we're seeing with Be/O2W customers migrating to us is that they are committing the transfer for a date in the future but then immediately cancelling the original service, stating to their customer that it has already migrated - despite telling us a different date!

If there are any problems at all, please get in touch.

Matt

Just to follow up my previous post regarding migrating to Xilo and to give credit where it's due -
I had an initial hiccup thanks to Be putting me on an incorrect product which resulted in a reduced download speed. After reporting this to Xilo they followed it up and the error was corrected in 24 hours. What makes this even more impressive is I reported this on Saturday evening, not even expecting a response until Monday (let alone a fix!). You can't fault that for customer service.

Edited by deleted (Mon 15-Apr-13 15:35:36)

In reply to a post by tblackwood:

Snip of confidentiality case law (very interesting BTW - thanks)

I would also consider a communication between two people as confidential as I would personally feel obliged to ask for their consent before publishing - it's just manners if not the law.

DrT

uno,

Would you be able to give me an update on my order (ticket ref: "uno.net.uk #2013-05-28-U798") please? I placed this order yesterday and was told I'd receive an invoice "shortly". I chased up sales at 13:11 and still haven't received a response.

Thanks,

verta.

Smooth migration of my FTTC service from ADSL24 > Xilo today. Same performance.

Very confident in Xilo as they have been my web hosters for a while, and their support is excellent - they help beyond their remit.

Their web site is not the best, for example their FTTC offerings are located under the 'pro broadband (LLU) up to 24Mb'; but I can live with that for the service I get.

Glad to be on board.

DrT

uno,

I've been trying to call the sales number since around 4pm yesterday, most of the time it's engaged and the times when it does ring it says the sales team are too busy to take my call and to submit an email. This isn't a good start

uno,

I've just spoken to someone in Support who has updated me on the status of my order. No need to chase this up now, however you need to get the 0800 sales number sorted, and maybe some more sales staff as it's 48hrs (at 16:08 today) since I had a response, which is quite poor IMHO.

The guy I spoke to from Support (very helpful and polite I may add) said that the email tickets are dealt with on a first come, first served basis, and as I'd updated my ticket (asking for an update), this had pushed my ticket to the back of the queue again. I'm not sure quite why the support system works like that, but never mind - it's been dealt with now.

Thanks,

verta

In reply to a post by verta:

The guy I spoke to from Support (very helpful and polite I may add) said that the email tickets are dealt with on a first come, first served basis, and as I'd updated my ticket (asking for an update), this had pushed my ticket to the back of the queue again. I'm not sure quite why the support system works like that, but never mind - it's been dealt with now.

In my experience, most/all support ticket systems work this way and most/all warn of this.

In reply to a post by DrTeeth:

In reply to a post by verta:

The guy I spoke to from Support (very helpful and polite I may add) said that the email tickets are dealt with on a first come, first served basis, and as I'd updated my ticket (asking for an update), this had pushed my ticket to the back of the queue again. I'm not sure quite why the support system works like that, but never mind - it's been dealt with now.

In my experience, most/all support ticket systems work this way and most/all warn of this.

I've worked in Enterprise IT for 11 years and not one of our ticketing systems functioned that way, it was always sorted by the oldest unread ticket, updates to the ticket had no effect - this is why it seemed so strange to me! Maybe it's different in a service provider setting, I've never worked SPOps so I don't know

Plusnet do the same. It's utterly idiotic.