Just for your information with this customer, the fault is not just with his home but the entire block, the same as his neighbours that are with Sky and BT retail.

In reply to a post by vivaciti:

Just for your information with this customer, the fault is not just with his home but the entire block, the same as his neighbours that are with Sky and BT retail.

I must say in vivacity defense that they do update regularly it is so annoying that bt keeps letting us down with false information im not on here to discredit vivacity like I have said 2 yrs. with an excellent service up until contractor cut through the telephone line cable

update all back online now thanks vivacity for the updates and support BT rally sucks when it was there fault took BT nearly 3 months to fix fault in 2013 BT should be sacked lol

In reply to a post by martthefart1:

update all back online now thanks vivacity for the updates and support BT rally sucks when it was there fault took BT nearly 3 months to fix fault in 2013 BT should be sacked lol

Does this mean you're going to stop moaning now?

lol no but rant over how BT get away with lengthy repairs is beyond me will be emailing Ian Livingston to get answers! how would any 1 like to be without phone and internet for nearly 3 months with a family of girls no face book lol etc

Now it's sorted, I can disclose that the reason he was so upset is that because of "vivaciti hopless support" his girls were "hopping" mad.