In reply to a post by time2die:

Your lucky mate and once they get your custom then its more than likely the last time you get to speak to them as you will spend most of your life listening to an engaged tone and nothing else.

Well as long as the service works well and doesn't drop, I don't mind! If I have no cause to contact them, they can be as absent as they like

Maybe they should set-up customer support forum if they haven't already? And perhaps, some call queuing system might not be a bad idea, so at least you know where you are in the queue.

That live chat thing on their website never works either. I've never once been able to get anyone on it. But in fairness they do respond to messages left on it or tickets (usually).

I think they're just seriously under-staffed and need to hire some more people, but probably the cut-throat priced competitive services makes that a challenge.

https://discuss.xilo.net

could try this.

There is a support forum, which has been of help to me several times

If you have not already I'd suggest raising a ticket as they respond quickly to these (in my experience at least) and this means they have all your account and service details to hand.

I think they are a fairly small operation or that demand is simply exceeding the incoming line capacity.

As i will get any idea you share with matt.

Hi,

I am considering switching over to Xilo and just had a couple of questions.

Firstly, and this may be a daft one, but I assume everyone has a generally positive experience with them? No major issue specific to them rather than infrastructure issues and the like.

Secondly, this may just be me misreading, but why would I choose any package other than Pro Unmetered? No traffic shaping/throttling, a 1 month contract and completely unlimited. Compare this to say, for example, SOHO 200 which is the same but with a usage limit and £5 more expensive. All I can see is a marginally slower upload which won't affect me as a home user.

Thanks

In reply to a post by Arg0n:

...why would I choose any package other than Pro Unmetered? No traffic shaping/throttling, a 1 month contract and completely unlimited. Compare this to say, for example, SOHO 200 which is the same but with a usage limit and £5 more expensive. All I can see is a marginally slower upload which won't affect me as a home user.

TTB [partial LLU (SMPF)] is perhaps a lower cost than BT [21CN WBC] for xilo/uno and they can perhaps pass that lower pricing onto the customer...

Edited by 4M2 (Mon 14-Oct-13 18:12:39)

Hi,
I have had my home broadband through Xilo/Uno for quite a while now and have encountered no problems. As the exchange through which I connect was Market1, at first I was on one of their BT based packages, but now that TalkTalk have unbundled the exchange I've moved to one of their Talk & Surf packages with no problems encountered. Questions that I've raised either on the Community forum or via their 'ticket' system have always been answered promptly. (I think you can take this as a recommendation )
regards
Allan

Just got an email from Xilo, sadly it seems my current O2W package will no longer be an option in 2014 as O2 are dismantling that wing of their business and can no longer invest in it. I suppose it had to come but I had hoped it wouldn't be quite so soon, only transferred recently due to the Sky takeover. I'll have to see what Xilo come up with as an alternative at my exchange.