New login means it was with C&W and seems going on a few posts in here those had a few issues.

Hi Vectrex

Could have been either BE or C&W, drop me the CLI details via PM if you are still having issues and I'll confirm.

Thanks,
Paul

Thanks chaps.


Paul I've sent a PM with my slightly cryptic details, should be enough if you are who you say you are

I spoke to my mum a few minutes ago after another router restart and its still down.

Were you given the new login details required when migrating to coms?

No I just had a welcome email and letter but no new login info apart from the mistakenly sent one in December for one of the lines which had xxxx prepended or similar.

As part of my email yesterday it said the following:

"What changes do I need to make?
The good news is there are no changes to your broadband username or password. As with any migration your connection may drop for a very short amount of time when your service switches over to Coms. If your service does not automatically reconnect after a few minutes you may need to reset your router. To reset your router simply unplug it from the mains, leave for 30 seconds and plug it back in."

To which I've tried all of that.

You need those new login details, as if you were on C&W or whoever, migrating will require new login/password. Something gone wrong meaning you weren't sent a letter out

The email today was for customers who were already with adsl24 and had an adsl24 login, meaning nothing needs changing

Edited by bobble_bob (Wed 22-Jan-14 22:15:34)

Hi Bob

Its a tough call to make and form past experience an emotional one too at times. The ADSL24 brand operated 'as is' for 8 months following the decision to sell to Coms before a commercial decision was made to rebrand.
We have an opportunity to build the Coms brand and have employed people in our business who have all worked for major ISPs (and some smaller brands too that got swept up over the years) in network, billing, marketing, product, support teams and at management level so we are very serious about getting this right.

ADSL24 has a great reputation, the acid test will be to see if we can maintain that in addition to correcting some of the pains and frustrations felt over the past couple of years.
Broadband usage and reporting being one of the more serious elements to get right, which we have done.

Support has been 'beefed up' with additional people (all based near London) who have full access to diagnostic tools 24x7x365. Packages have been enhanced and new product offerings made available.

We have lots of work to do in order to convince a wider audience that we deserve consideration as a serious provider in the ISP space but we are up for that challenge.

Thanks,
Paul

Well good luck with it, im certainly willing to give you a try!

One of the main things is support that is based in the UK and that know what they're talking about and listen to you, rather than just reading from a script

In reply to a post by bobble_bob:

You need those new login details, as if you were on C&W or whoever, migrating will require new login/password. Something gone wrong meaning you weren't sent a letter out

The email today was for customers who were already with adsl24 and had an adsl24 login, meaning nothing needs changing

That would make sense I guess. It wouldn't be the first time ADSL24 got something a bit wrong... but as their support was so good it was never usually much of a problem

Cheers,

Andrew

In reply to a post by bobble_bob:

Well good luck with it, im certainly willing to give you a try!

Such sweet music .

There's nothing a businessman wants to here more than that after taking over a company.