In reply to a post by PaulComs:

Hi Bob

Its a tough call to make and form past experience an emotional one too at times. The ADSL24 brand operated 'as is' for 8 months following the decision to sell to Coms before a commercial decision was made to rebrand.
We have an opportunity to build the Coms brand and have employed people in our business who have all worked for major ISPs (and some smaller brands too that got swept up over the years) in network, billing, marketing, product, support teams and at management level so we are very serious about getting this right.

ADSL24 has a great reputation, the acid test will be to see if we can maintain that in addition to correcting some of the pains and frustrations felt over the past couple of years.
Broadband usage and reporting being one of the more serious elements to get right, which we have done.

Support has been 'beefed up' with additional people (all based near London) who have full access to diagnostic tools 24x7x365. Packages have been enhanced and new product offerings made available.

We have lots of work to do in order to convince a wider audience that we deserve consideration as a serious provider in the ISP space but we are up for that challenge.

Thanks,
Paul

If you take people of the Cable and wireless network and put them back on Bt you will not maintain ADSL24 reputation. i left ADSl24 about 19 months ago, but only to go for a small local company, but the one reason I went to ADsl24 was because of the cable and wireless network, if i was still with ADSl24 and you put me onto the Bt network, i would be gone, I know a few people who have gone onto ADSl24 because of my recommendations and will not be happy if the quality of their broadband drops because you changed them from the cable and wireless network. So expect a few people to tell your company where to go.

In reply to a post by My_brain_hurts:

Wow, haven't been in this forum for years. Haven't needed to...

Regret the passage of ADSL24, was with them years with only a couple of issues which they sorted out.

We'll see, let time tell us how good Coms.com are, if they're no good I'll definitely walk. I was also miffed at finding out about being sold on after it had happened, I'm not actually sure of the legality of that contractually.

Was changed over an hour or two back by the looks of it, so far so good, speed is about what it was though dismayed at seeing I'm off daisy and back on Enta, we left that crowd if I remember as it was so bad. If I bail out this time I'll go wireless, had enough of being messed about with landlines etc.

speed currently 1935KB/sec down 106KB/sec up

Tracert says

blah
188-39-118-70.static.enta.net
g14-21.equinox.core.enta.net
te5-3.telehouse-east2.core.enta.net
te4-4.telehouse-east.core.enta.net
blah

One of the reason I went wireless, it was available, better speed than what i could get at the time, even with ADSL24, c&w network and would have saved me a fair bit of money per month if I stayed on the 5Mb/s service.

I also had enough of mucking about with SN/R and other ADSL rubbish. also i decided to support a local company.
I did like ADS24 and there was a good small provider, but they are getting less and less and the larger providers are giving us less of a choice.

what wireless provider have you got available where you are?

Hi,

You have PM Paul

Cheers

Hi Rephlex

Reply sent to you PM. Thanks for getting in touch.

Paul

Totally agree with most of the comments here that at the end of the day it is all about quality of service with broadband. I had been with ADSL24 longer than with anyone else. I was caught up with the e7even fiasco when it was hijacked by Tiscali which resulted in months of being held to ransom with absolutely no service, which is when I campaigned to get the MAC system changed, so I take promises with a pinch of salt. I've noticed that my download speed is gradually dropping,was 19kbps now 15kbps, routing's all via Enta. All I can say is I'll wait and see, it's early days yet. but I vote with my feet.

I am in East Kent and we are served by a wireless ISP called VFast. They install a small aerial on your house and provide a cable wireless modem. Prices have come down and are roughly competitive with other ISPs, eg 24Mbps down, 1Mbps up, 5gb monthly allowance is £14.50, unlimited out of hours download. They are trialling 50Mbps and intend to upgrade the whole network to this soon I believe. Best of all is one doesn't need a BT copper line so there is an immediate saving from not having to pay line rental which is a total ripoff if one just uses ones phone line for broadband. For those of you stuck on a BT line see if you have wireless locally and compare overall costs. Wireless may be cheaper than BT rental + broadband.

I had thought of running another campaign to force Ofcom to change the rules so that we could have low or no-cost broadband-only rental lines, after all why should one have to pay towards maintaining BTs telephone network that people are leaving in droves? Am I bovvered...

I tried to understand that post. Result - your nick.

In reply to a post by My_brain_hurts:

Totally agree with most of the comments here that at the end of the day it is all about quality of service with broadband. I had been with ADSL24 longer than with anyone else. I was caught up with the e7even fiasco when it was hijacked by Tiscali which resulted in months of being held to ransom with absolutely no service, which is when I campaigned to get the MAC system changed, so I take promises with a pinch of salt. I've noticed that my download speed is gradually dropping,was 19kbps now 15kbps, routing's all via Enta. All I can say is I'll wait and see, it's early days yet. but I vote with my feet.

I must admit i was with ADSL24 for too long, maybe 12 months and i will have been with the provide I am with now longer than any other broadband provider.

Don't talk to me about Tiscali, a total waste of time they was, took over a ISp I was with in dial up days and it went to pot after that.

I am in East Kent and we are served by a wireless ISP called VFast. They install a small aerial on your house and provide a cable wireless modem. Prices have come down and are roughly competitive with other ISPs, eg 24Mbps down, 1Mbps up, 5gb monthly allowance is £14.50, unlimited out of hours download. They are trialling 50Mbps and intend to upgrade the whole network to this soon I believe. Best of all is one doesn't need a BT copper line so there is an immediate saving from not having to pay line rental which is a total ripoff if one just uses ones phone line for broadband. For those of you stuck on a BT line see if you have wireless locally and compare overall costs. Wireless may be cheaper than BT rental + broadband.

I had thought of running another campaign to force Ofcom to change the rules so that we could have low or no-cost broadband-only rental lines, after all why should one have to pay towards maintaining BTs telephone network that people are leaving in droves? Am I bovvered...


works more or less the same way as the one I am on, got a modal on the roof, ethernet cables comes in through the wall and into a cable router or direct into the computer if you don't have a router. My provider don't supply the router, which is a shame, Ok you can buy one from them, but they only sell belkin and netgears, so I got myself a good priced TP-link

A lot of the relays are on farms and the access stations are also on farms or churches, the one i am linked to is on the cathedral.

Prices could be better to be honest or at least up the speed for the price I am paying, they can do 30Mb/s as they have it for bushinesses. but i am happy with the service and offers a good alternative too wired broadband.
Broadband rental lines will never happen, phone calls is where ISPs make their money, that is one of the reasons why the larger providers, Bt, Talk Talk, sky and i think Ee will now only offer packages with broadband and phone line.

So, after what appeared to be a successful migration, my connection dropped tonight and I resorted to rebooting my router (which I very rarely do) to restore the connection. Prior to the reboot, I noticed my sync speed had dropped to approx 500k up and 3200k down, where previously it was typically 700k+ up and 3900k+ down. After reconnecting it's still 500/3200, so this isn't looking good. While I favour stability over speed, my connection had been stable and up for at least 35 days (I can't remember exactly) prior to migration. I hope this isn't a backwards step....

My speed has also been dropping bit by bit. I also rebooted my router several times and it refuses to reconnect at a faster sync.

I was - 1935KB/sec down 106KB/sec up

now - 1346KB/sec down 95.1KB/sec up

That represents a drop in download speed of a third. Has anyone else noticed a speed drop?

Looks like the same old story so if it carries on like this I'll be leaving.

Hello My_brain_hurts,

The forums are brilliant for sharing info but as a reminder the support team are there 24/7 on 01457 600024 and tickets which have an audit trail help us pull together a complete picture and most importantly correct any issues or faults.
Not sure if you are receiving PM's as i have sent a couple with no response.

Most speed issues can be corrected by a profile change and a period of monitoring.

Please do get in touch if after logging a ticket with the team you are not getting the service you expect.

Thanks,
Paul